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Pulseway Reviews

User Rating

4.6/5 (Based on 196 Ratings)

Rating Distribution

  • Excellent

    71.4%
  • Very Good

    24%
  • Average

    2.6%
  • Poor

    1%
  • Terrible

    1%

User Sentiments

Ease of Use, Reliable Remote Access, Comprehensive Monitoring Capabilities, Excellent Mobile Application

Limited Third-Party Integrations, Occasional Connectivity Issues, Limited Cross-Platform Support, Slow Customer Support Response

Do You Use Pulseway?

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Review Summary

Pulseway is a remote monitoring and management (RMM) tool praised for its user-friendliness and ease of use, particularly for small to medium businesses (SMBs). Users appreciate its intuitive interface, powerful mobile app, and ability to automate tasks and push updates. A frequent highlight is Pulseway's cost-effectiveness compared to competitors. However, some users note limitations in cross-platform support, particularly for Mac and Linux systems. Additionally, concerns about slow support response times and occasionally pushy sales tactics have been raised. Overall, Pulseway is a solid choice for SMBs seeking a streamlined RMM solution with a focus on Windows systems, but potential users should be aware of these limitations.

Pros

  • Easy to use and deploy, making it accessible for a wide range of users.
  • Provides realtime monitoring and alerting for critical system issues.
  • Offers remote control and management capabilities for efficient troubleshooting.
  • Seamless integration with multiple platforms and operating systems.

Cons

  • Remotely waking up systems can be cumbersome and require multiple attempts.
  • Limited features for Mac and Linux endpoints compared to Windows.
  • Onboarding fee can be a deterrent for some users.
  • Technical support response time may be slow at times.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

January 5, 2024 Source: G2.com
"An Effective RMM tool makes your job easier in providing effective support"
What do you like best about Pulseway?

Pulseway is one of the few applications which does have clean & easy interface with no nonsense features.

It makes very easy to connect to target computers & does provide full control in providing support & attending tasks.

What do you dislike about Pulseway?

Remotely waking up systems via pulseway is cumbersome & it takes lot of tries to wake them up.

Few times the systems wake up & sleep back again before you can connect to them.

What problems is Pulseway solving and how is that benefiting you?

Pulseway ticks all the boxes when it comes to providing remote support it works seamlessly across multiple platforms & OS's.

Read more
VL

VladimĂ­r L

November 14, 2023 Source: G2.com
"PC management with Pulseway"
What do you like best about Pulseway?

I have been using Pulseway for more than 5 years. It has improved tremendously in that time. The smartphone app is absolutely perfect. This will make it easier to help clients when I am not at the PC. The web interface is still being improved. Simple deployment even in large sites...I've tried several similar systems, but Pulseway is clearly the best.

What do you dislike about Pulseway?

Come to think of it, I don't know of anything I don't like about Pulseway

What problems is Pulseway solving and how is that benefiting you?

saves time when responding to client problems. Thanks to various settings, problems can be managed earlier than the client. All this improves my image in the eyes of the client

Read more
SK

Simon K

March 22, 2023 Source: G2.com
"Just works as it's supposed to"
What do you like best about Pulseway?

Ease of setup, good and active community, good and extensive features, and pleasing UI. The ability to remotely execute PowerShell has proven useful when one of our servers were unresponsive using our traditional remote control tool.

What do you dislike about Pulseway?

can hardly complain about anything, we just need to look at stats and warnings about our servers, and use a bit of powershell.

What problems is Pulseway solving and how is that benefiting you?

Having an overview of resources utilized by servers, as well as securing us against ransomware attacks.

Read more
ES

Edward S

January 4, 2023 Source: G2.com
"Super easy and solid RMM Tool"
What do you like best about Pulseway?

I've been using Pulseway for about 10 years in various environments. Originally, I used it for remote server monitoring and alerts. In recent years I've also branched out into monitoring workstations as well to help with support and OS/3rd Party Patch Management.

It's always reliable, super easy to install/setup/deploy and the interface and UX is fantastic.

What do you dislike about Pulseway?

I would like to see some more "on the fly" quick reporting (as available with LanSweeper for example). Getting a quick overview of machines missing AV or using out of date software.

What problems is Pulseway solving and how is that benefiting you?

Our main focus for Pulseway on servers is for alerts and monitoring. For our workstations, it provides 3rd Party and OS patch management which comes in at a great price compared to competitors.

Read more
GF

Gerald F

December 7, 2022 Source: G2.com
"Professional Service from the Beginning"
What do you like best about Pulseway?

I love their pricing. Instead of committing to fixed numbers of endpoints where I either have too many or not enough, I can purchase precisely how many I need. I also love the contact from and accessibility to support when needed.

What do you dislike about Pulseway?

The mandatory onboarding. It's not necessarily bad, but I could see it being offputting for others when they initially see it on their first invoice. Perhaps they could offer it as a separate service.

What problems is Pulseway solving and how is that benefiting you?

Working at a small company, I am responsible for maintaining and upkeep all of our systems. Pulseway acts as a force multiplier, giving me a bird's eye view of the current state of all of our systems and allowing me to do more in less time.

Read more
AU

Anonymous User

November 10, 2022 Source: G2.com
"Pulseway is a user friendly and powerful IT Monitoring tool. Highly recommend it!"
What do you like best about Pulseway?

The visibility and detail it gives me over our entire environment are exceptional. I enjoy the detailed view I can go into for each machine with just the click of a button. The mobile application is also straightforward to use and powerful.

What do you dislike about Pulseway?

The only fault I can find with Pulseway is moving machines from containers in the admin interface. It isn't easy to see what needs to be done and how to do it, and it could be a little more user-friendly.

What problems is Pulseway solving and how is that benefiting you?

Visibility and notifications for our environment. Pulseway gives me complete visibility of everything you would need to see on your servers and user machines and even has a remote function built in for effortless connection to devices.

Read more
ZJ

Zoran J

August 26, 2022 Source: G2.com
"Very satisfied with this software solution"
What do you like best about Pulseway?

Ease of use and very intuitive interface

What do you dislike about Pulseway?

Lack of features for MacOS and Linux endpoints

What problems is Pulseway solving and how is that benefiting you?

Management of endpoints that are outside of our network.

Read more
AU

Anonymous User

July 15, 2022 Source: G2.com
"Pulseway"
What do you like best about Pulseway?

Easy to use, very affordable for what it does. Simple to use and very easy to deploy.

What do you dislike about Pulseway?

Some patching titles are missing but custom titles do work.

What problems is Pulseway solving and how is that benefiting you?

Remoting into systems from anywhere is a game changer, especially with the mobile app.

Read more
JM

Jesse M

May 18, 2022 Source: G2.com
"Great product for network administrators"
What do you like best about Pulseway?

Ease of use, step by step process superb

What do you dislike about Pulseway?

Nothing so far, great product no bugs at

Recommendations to others considering Pulseway:

This is the best RMM software that is best suited for our needs.

What problems is Pulseway solving and how is that benefiting you?

Keeping all systems up to date

Read more
MW

Mitch W

February 28, 2022 Source: G2.com
"Amazing Customer Support & Services"
What do you like best about Pulseway?

The customer response time is really good, and they are always willing to help - and if they are unable to, they will escalate it to the correct people. Also have some of the most reliable products I have used.

What do you dislike about Pulseway?

Although they are working towards the integration with BitDefender's anti-virus portal, there is currently some key features missing, but I know these are to come!

What problems is Pulseway solving and how is that benefiting you?

We are currently using their RMM for our servers and computers, and networking equipment. This has saved us time and resources, as we can catch issues before they are a problem!

Read more

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