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Protonmail Reviews

User Rating

4.6/5 (Based on 125 Ratings)

Rating Distribution

  • Excellent

    68%
  • Very Good

    28%
  • Average

    3.2%
  • Poor

    0%
  • Terrible

    0.8%

Do You Use Protonmail?

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Review Summary

Users praise ProtonMail's strong security features, ease of use, and commitment to privacy. They appreciate the end-to-end encryption that ensures secure communication, the user-friendly interface that simplifies navigation, and the transparent privacy policy that fosters trust. However, some users express concerns regarding limited storage space, occasional technical glitches, and a perceived lack of advanced features compared to competitors. Overall, ProtonMail receives positive feedback for its dedication to security and user experience, but it could benefit from expanding storage capacity, improving reliability, and introducing more advanced functionalities.

Pros

  • Enhanced security features: Endtoend encryption and zeroaccess architecture protect user data.
  • Privacyfocused: No user data is sold or shared, ensuring the utmost privacy.

Cons

  • Limited storage: Free accounts have a storage limit, requiring users to upgrade for more space.
  • Occasional connectivity issues: Some users have reported intermittent connectivity problems.

AI-Generated from the text of User Reviews

Reviews
J

Joe

December 6, 2024 Source: Trustpilot.com
Very good experience.
I'm really surprised by the negative reviews here. I have had the free account and the Mail Plus account for a total of about eight or nine years. I originally got it as a psychologist who has needs for secure email. I've recommended this to other psychologists who are not very tech savvy, but they found it easy to use.

I've had occasional problems with payment and with access, but contrary to other reports here, tech support was very responsive and got the problem resolved quickly. My most recent interaction with tech support was just a few weeks ago.

I haven't tried all the bells and whistles, but I did find their Proton Drive to be somewhat clumsy to use. When you need a file from it, you have to download it manually. This is in contrast to One Drive or Google Drive, which can be set up for direct access. Still, it is handy to have if you need to store some sensitive files that don't need to be accessed often.

Overall, I'm very happy with Protonmail and highly recommend it.
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C

Customer

December 1, 2024 Source: Trustpilot.com
nice anonymous mail agent
nice anonymous mail agent. love gmail import feature
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j

jaxron

November 28, 2024 Source: Trustpilot.com
Great Experience
I have been using Proton Mail for six months, and the experience has been amazing. It's super secure and ideal for managing multiple accounts. With the Proton Unlimited plan, I can set up several email addresses, which helps keep different parts of my life sorted. While managing a bunch of emails can feel chaotic, the folder and label system makes it a breeze to sort and find messages.

I also love its end-to-end encryption and zero-access encryption, so I know that every email I send is secure. Plus, the alias feature is good for creating temporary email addresses, which is super useful when I need to sign up for new services or avoid spam. Thanks Proton for the great service!
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D

Daniel

November 27, 2024 Source: Trustpilot.com
Very easy to setup and decently secure…
Very easy to setup and decently secure by default, the fact that it is free and isn't gmail is also a huge bonus, I would like to see some post-quantum encryption from Proton though since they claim to be Swiss scientists.
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AC

Anthony Cannon

November 11, 2024 Source: Trustpilot.com
Proton mail is hands down the best mail…
Proton mail is hands down the best mail service provider I have used.

I have previously tried, in vain, to organise my inbox with the likes of Google, ( who help themselves to your personal data). And outlook (Which comes with a plethora of technical issue).

Proton, allows you to sign up with different types of service e.g. bank, personal and subscription with different address and automatically send them to a corresponding folder. I have leveled up my organisation game already and I still haven't explored all of the features.

I previously used the free plan, but decided to try out mail plus, its worth it, be good to your self, switch to proton.

The customer service team go above and beyond to help you; I feel valued as a customer.

Oh and you can rest easy knowing your most important documents are in safe hands. I personally login using a fido key, so, yep pretty secure.
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A

Andrew

April 10, 2024 Source: Trustpilot.com
It works great for what I need to do…
It works great for what I need to do (just read and send emails). No ads disguised as emails. The system also has strong privacy features and checks emails for dangerous files or attachments. The storage space that they provide is more than adequate for my daily email needs. Overall, considering that they are not a gigantic company I've been really impressed with the platform.
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ms

mark shvarzman

April 4, 2024 Source: Trustpilot.com
Great Domain
Great Domain
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NB

Nikolas Bailey

April 4, 2024 Source: Trustpilot.com
I've tried many Email providing…
I've tried many Email providing services through the years (both free and paid) but none of them worked properly, that's why I kept searching for a better one and I'm so happy I found ProtonMail as it works great for me.
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DS

Daniel S

March 29, 2024 Source: G2.com
Secure Email for Peace of Mind
What do you like best about Protonmail?
ProtonMail is an excellent choice for anyone who prioritizes security in their email. While it is easy to use, unlike some other providers, it gets the job done when keeping your messages confidential.
What do you dislike about Protonmail?
Recommendations to others considering Protonmail?
Here are some highlights:
What problems is Protonmail solving and how is that benefiting you?
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L

Laurence

March 26, 2024 Source: Trustpilot.com
A much needed upgrade to the email experience.
Helped me take the plunge and de-clutter my email experience.

Using Proton I was able to connect my other email addresses (Gmail) and keep track of junk email (promotions, subscribe lists, old newsletters) that I never opened anyway.

Their "Unsubscribe" button works wonders, and as an added bonus, I am now feeling much more secure about my data being protected on the internet.
Read more

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