ProProfs Help Desk Reviews

PROS: ProProfs Help Desk has been a game changer for our business over the years. We really enjoy native integrations with live chat, knowledge base, and survey maker. This has allowed us to offer 360-degree support experiences and retain our customers.

CONS: Considering the price you are paying (roughly $10/agent/month), there is not any problem area that can really bother you. I will update you if I come across any serious limitations.

PROS: We started using ProProfs Help Desk as a replacement for our in-house ticketing system. The tool was recommended to us by many businesses who had lately adopted multiple ProProfs products. We use this tool to easily handle all our inbound and outbound email communications from one place.

CONS: ProProfs Help Desk lacks advanced reporting features. However, you can track basic help desk metrics such as resolution time, response time, agent ratings, and more.

PROS: ProProfs Help Desk comes packed with many useful features and the shared inbox feature tops that list.

CONS: The tool has been nothing short of a miracle. No major complaints as of now. I will surely update you guys if I come across any serious limitations.

PROS: ProProfs Help Desk allows our IT support team to track all incidents, requests, and complaints from a unified dashboard. You can conduct CSAT surveys to monitor the customer experience and gauge the daily, weekly, and monthly performance of your team.

CONS: There should be more ready-to-use templates for creating web forms and surveys.

PROS: ProProfs comes with really great automation features that are not offered by other tools that fall in the same price category. For instance, we have developed AI-powered chatbots to assist our audience 24x7. With the help of this feature, both our sales and support operations have improved drastically.

CONS: Honestly, nothing has been problematic per se. There could be more integration options with popular tools.

PROS: ProProfs comes with really great automation features that are not offered by other tools that fall in the same price category. For instance, we have developed AI-powered chatbots to assist our audience 24x7. With the help of this feature, both our sales and support operations have improved drastically.

CONS: Honestly, nothing has been problematic per se. There could be more integration options with popular tools.

PROS: ProProfs Help Desk gives my team multiple options to connect with website visitors, prospects, and existing customers. The live chat feature has worked wonders and allowed our agents to exceed their targets through upselling and cross-selling.

CONS: There are some popular tools used by our business that cannot be integrated with ProProfs Help Desk. We look forward to more integration facilities in the future.

PROS: We are a leading software company with a team of over a thousand employees operating from different parts of the globe. ProProfs Help Desk has allowed us to track all internal IT requests and issues in one place. The tool is quite simple to use and anyone can learn to submit or track issues in a matter of minutes.

CONS: The tool is still young and making gradual improvements. So far, we are super happy with all the features.

PROS: An excellent part of using this software is that their team is always proactive to offer help and support. Whenever we had any issue, their team was always just a call away.

CONS: There is nothing really to dislike about a tool that you can get for as cheap as $10/agent/month. All other products are charging anywhere from 50% to 300% more.