ProProfs Chat Reviews

User Rating

4.6/5 (Based on 111 Ratings)

Rating Distribution

Excellent
72.1%
Very Good
20.7%
Average
6.3%
Poor
0.9%
Terrible
0%

User Sentiments

Cost-Effective Solution, Real-Time Visitor Monitoring, Easy to Use Interface, Extensive Integrations

Technical Issues, Slow Software Speed, Poor Online Help Availability, Limited UI Customizations

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Review Summary

ProProfs Chat, a customer support and live chat solution, receives mixed reviews from users. While some users praise its ease of use, affordability, and robust features like chatbots and analytics, others criticize its occasional technical glitches, limited customization options, and lack of advanced features found in competitors. Some users also express concerns about the quality of customer support, particularly the slow response times. Overall, users find ProProfs Chat to be a decent option for small businesses and startups seeking a budget-friendly live chat solution but may not be suitable for enterprises or those requiring advanced functionality.

Pros

Easy to set up and use.
Offers customization options.
Supports multiple communication channels.

Cons

Limited features compared to other platforms.
Can be challenging to manage large volumes of chats.

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Reviews

Sumit P

May 9, 2023 Source: G2.com

"Easy to use and provide a good customer satisfaction by this tool."

What do you like best about ProProfs Chat?

There are so many inbuilt macros and contact drivers. We can respond in just seconds.

What do you dislike about ProProfs Chat?

Every thing is perfect in this tool, there is nothing to dislike.

What problems is ProProfs Chat solving and how is that benefiting you?

It is very convenient to provide a resolution to the customer in a few seconds and we can chat with multi customers.

ben cornell

August 31, 2022 Source: Financesonline.com

Communicate better & close more sales!

PROS: One of the best things about using this tool is that we can personalize a customer’s journey. The tool allows us to monitor customers’ browsing history on our site. This offers a thorough insight into what the customer is looking for and how we can provide support head-on. Also, I love that I can store the incoming leads in Salesforce directly.

Anonymous Reviewer

June 3, 2022 Source: Financesonline.com

A Versatile SaaS Tool for All Businesses

PROS: We wish we had discovered this software earlier. It has so many features ranging from detailed reports to automation tools like chatbots. But the highlight of ProProfs Chat is the reports and analytics, which allow you to monitor the operator performance and customer ratings.

Anurag P

January 5, 2022 Source: G2.com

"Improves Productivity"

What do you like best about ProProfs Chat?

It offers in-depth reports on all our agents which has helped us understand who is performing well in the team and who needs to be trained further.

What do you dislike about ProProfs Chat?

We don’t dislike the product but we do wish to see some customization options for the operator’s dashboard that helps them view data for specific metrics every time they login.

What problems is ProProfs Chat solving and how is that benefiting you?

We’ve successfully found multiple reasons why some of our agents weren’t performing well or lagged during the support process.

Anonymous Reviewer

November 20, 2021 Source: Financesonline.com

Helps Our Operators Collaborate in no time

PROS: My operators don’t have to leave their seats to collaborate over a returning customer. And now during work from home they don’t have to spend hours on doing the same as the tool helps us collaborate through features like operator to operator chat.

Anonymous User

November 15, 2021 Source: G2.com

"Helps with Automatic Routing"

What do you like best about ProProfs Chat?

We like how ProProfs has made automatic routing possible. Now agents don’t have to route chats manually in every case.

What do you dislike about ProProfs Chat?

There’s not much to dislike about their live chat as it matches our support needs for now.

What problems is ProProfs Chat solving and how is that benefiting you?

Our teams had a difficult time routing chats from one member to another. They not only took time to understand customer pain points but also communicated the same to another team member so that customers doesn’t have to repeat themselves once transferred to another member.

Anonymous Reviewer

October 12, 2021 Source: Financesonline.com

Anytime, Anywhere Support Now at My Operator’s Convenience

PROS: It has a responsive mobile app that works really smoothly and has all the features of the web app. I would highly recommend this to those who are looking for a perfect concoction between responsive and feature-rich app.

Shubham T

August 3, 2021 Source: G2.com

"Automates Support for Us!"

What do you like best about ProProfs Chat?

ProProfs has been a part of our support suite for more than 2 years now. We’re so glad they brought in the chatbot feature that has helped us manage our incoming requests faster.

What do you dislike about ProProfs Chat?

I really hope they get a detailed reports section for the chatbot.

Recommendations to others considering ProProfs Chat:

We can be more proactive as a team now that the chatbot is on the scene. We’ve also experienced a dip in our normal incoming chat flow as a lot of users interact with the chatbot first and end up getting a solution.

What problems is ProProfs Chat solving and how is that benefiting you?

We’ve finally streamlined our incoming chats and made sure all of them get addressed at the right time.

Kseniya Sidarchuk

July 23, 2021 Source: Financesonline.com

Fast and Responsive

PROS: It is quite fast and helps me respond faster to visitors on site easily. Even visitors say that we are quite prompt and respond to their questions faster.

Lindsey Bullins

May 18, 2021 Source: Financesonline.com

Always keep in touch. Very useful.

PROS: For my team and I, the setting options and language support turned out to be the best aspects of this product.

ProProfs Chat Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use ProProfs Chat?

Review Summary

Pros

Cons

Sumit P

ben cornell

Anonymous Reviewer

Anurag P

Anonymous Reviewer

Anonymous User

Anonymous Reviewer

Shubham T

Kseniya Sidarchuk

Lindsey Bullins

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