Prokeep Reviews

The ability to let customers text me direct to prokeep.

Sometimes, it goes down and interupts my customers from reaching me.

Prokeep is good at keeping up on the updates.

Amazing speed from support getting answers to questions I have had. The answers are explained in a way that even I can understand and take the necessary steps or begin to use a function.

Haven't run into one yet but Prokeep people keep listening so if I find one I know help is there.

Time management, when using Prokeep I can communicate with more people at one time

Prokeep is very dynamic when it comes to feedback from their partners and implementing changes. The platform is constnatly improving, and their team is willing to work with us to overcome changing business dynamics to fit their platform.

There really isn't anything we dislike about Prokeep. The team is good, and they are a good business partner for us.

Sharing resources is one of the main problems that Prokeep solves for us. We can leverage our associte expertise no matter where they are located, and allow our internal specialists to by dynamic when it comes to assisting customer. Another problem Prokeep solves for us is visibility into progress on customer requests. Knowing immediately who is working on a specific task, and what the correspondance has been to the customer or other associates allows for easy hand off.

Our customers can send information easier and faster through a text vs a email where they could spell the wrong email address.

If you receive a text and dont close the thread, you can miss a order the next day because it doesnt flash like you have a new message when it first comes through.

Easier communication to our customers

being able to go back and look at conversation history

searching for contacts can be difficult at times

communication with our customers

The convenience at hand! This is the most convenient and user friendly tool you can have for your business. Able to text and recieve pictures from tecnicians.

There is absolutely nothing that I dislike about this system.

Nothing is wrong!

Pictures to the branch. Plus other things that are added.

Lack of marketing presence to the electrical industry to reach our customers.

Creating a point for the customers to get taken care of through text messages.

The ability to communicate to Our clients in an exepidte manner , allows [Us] to react to thier needs promptly. While allowing tranfer of documents and pictures

No dislikes.We have been using Prokeep for several years , [We] havent found any dislikes ,at all!

Our clients are typically out at construction sites with no access to computers , so Prokeep allows texting and file tranfers to them in a timly manner from Our office PC's

As well at receiving instant photos from them. These communications can be reviewed and tranfered , via the software to additional staff at Our company.

IT ALLOWS CUSTOMERS TO SEND US PICTURES OF THEIR PROBLEMS , ISSUES, OR SALES REQUESTS. WITHOUT GIVING OUT MY PERSONAL CELL PHONE NUMBER.

I DON'T HAVE ANY ISSUES. I DON'T LIKE THAT THE FORM HERE KEEPS ASKING FOR MORE INFORMATION ON THIS QUESTION.

IT IS A TOOL USEFUL FOR CUSTOMERS TO REACH OUT TO US WITHOUT CALLING IN . SEVERAL PEOPLE CAN VIEW IT AND THE CORRECT PERSON CAN RESPOND TO THEM

That we can use or same land line and still keep better records of correcspondence with my contractors without needing to have 3-4 sources of information.

I wish I could attached more than 1 picture file at a time.

Wasting time talking on the phone when a contractor simply needs to know that a part is "in". And I can coordinate with field guys to confirm parts.