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ProdPad Reviews

User Rating

4.3/5 (Based on 146 Ratings)

Rating Distribution

  • Excellent

    38.4%
  • Very Good

    56.2%
  • Average

    3.4%
  • Poor

    1.4%
  • Terrible

    0.7%

User Sentiments

Easy to Use Interface, Customer Feedback Management, Idea Management, Extensive Integrations

Jira Integration Issues, Limited User Access Control, Lack of Customization, Usability Issues

Do You Use ProdPad?

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Review Summary

ProdPad is a popular product management tool that helps teams gather customer feedback, prioritize features, and create visual roadmaps. Users praise its intuitive interface, ease of use, and integration with Jira for seamless workflow. However, some users find the feedback management features could be enhanced with more automation and wish for greater flexibility in customizing the roadmap view. Overall, ProdPad is a valuable tool for product teams, especially those looking to improve communication and alignment around product strategy.

Pros

  • It's a great platform for organizing and developing product ideas.
  • Allows for easy collaboration and feedback from stakeholders.
  • Helps prioritize new features and improvements based on customer feedback.

Cons

  • The user interface can be confusing for some users.
  • Limited customization options for displaying information.
  • Integration with other tools can be clunky or unreliable.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

November 3, 2023 Source: G2.com
"Prodpad is great for structuring product teams with low maturity faced with high uncertainty"
What do you like best about ProdPad?

It is simple, straightforward, and doesn't distract/dizzify you with tons of options and configuration that allows something to do millions of things, but none well. It does the structuring and clarifying of the work of Discovery REALLY well.

Prodpad puts into an app/workflow a simple, effective method.

Starting to use Prodpad is also very easy. In one day you can get started and be extracting value already.

What do you dislike about ProdPad?

On the flip side, if you have a well organized product team that follows a pattern that doesn't closely align to Prodpad's method, it may be hard to converge the two.

What problems is ProdPad solving and how is that benefiting you?

We are trying to find new ways to deliver value with advertising data which is very expensive to maintain, but it's been very difficult to find a clear path. Prodpad helps align ideas and feedback to help find the right bets to make.

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RP

Rachel P

July 25, 2023 Source: G2.com
"Awesome product visualization tool"
What do you like best about ProdPad?

The easy changes that can be made when ambiguity strikes and you have to shift is amazing.

What do you dislike about ProdPad?

Nothing yet (but would love to be able to show product roadmap as a spreadsheet for my CTO)!

What problems is ProdPad solving and how is that benefiting you?

Visualization of the roadmap

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AU

Anonymous User

July 25, 2023 Source: G2.com
"Automatically the best product tool for product team"
What do you like best about ProdPad?

Having to create documentation in one spot , and the best part is the AI integrated into it. The AI has been helpful creating stories and ideas that didn’t first jump to mind.

What do you dislike about ProdPad?

I cannot easily track an idea update through notifications. When i see a notification, i should be able to click and go straight to the modifications rather than having to read through that tiny update to find it

What problems is ProdPad solving and how is that benefiting you?

We began with Product discovery and ideation storage.Now we plan to include user feedback collection with the hopes of integrating all our files and work tools into one

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RB

Roxie B

March 10, 2023 Source: G2.com
"Prodpad is a helpful well thought out tool"
What do you like best about ProdPad?

Prodpad makes it really easy to organise ourselves as a team. You can link customer feedback to ideas, and add notes and user stories, set up a workflow, push ideas straight through to Jira for the dev team to pick up and link your ideas to your roadmap. There is an area for objectoves which makes it easy to show which areas of your roadmap link to which objectives. Its really handy.

What do you dislike about ProdPad?

The only thing I don't like is that sometimes it is tricky to move user stories around if you want them in a diiferent order. The ability to do it is there its just not so easy. I move a story and it will be in.a different place to where I want it.

It would also be great if Prodpad could offer user anyalitics too to make it easy to attach data to ideas.

What problems is ProdPad solving and how is that benefiting you?

It helps us stay organised which is really needed!

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PB

Paul B

February 14, 2023 Source: G2.com
"Simply the beat tool to work with for product managers, hands down"
What do you like best about ProdPad?

It supports the whole product process, from the collection of ideas to the prioritisation of features to the development of the product strategy to the roadmap done right! Brilliant

What do you dislike about ProdPad?

Honestly, nothing - it's opinionated about how you should work which might not suit everyone, but it works for me!

What problems is ProdPad solving and how is that benefiting you?

It supports a robust way of working based on a well thought out workflow and process, which cuts through the noise and helps you make better decisions based on evidence collected. And it supports export to tools that developers use

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TK

Tim K

February 13, 2023 Source: G2.com
"Useful software for structured collection and mangement of customer feedback"
What do you like best about ProdPad?

Using Prodpad since few months, quite satsified so far.

- This is my go to place when I as a PM need to think about "what next" and I do not need to check ten different places, boards and notes and channels where all the scattered customer feedback use to be stored.

- I like I can link the feedbacks to so called "ideas" which could be thought of as features and I can quickly get a feeling for how "hot" the idea is by seing number of related feedbacks that are entering the feedback pipeline.

- Great that there are various channels how feedback can be submitted - even a picky user will likely find a method that will fit his/her needs.

- Very helpful and quick customer support.

What do you dislike about ProdPad?

- There could definitely be some usability improvements, they aren't that critical though

- There are couple minor bugs here and there

- Submitting via Slack does not allow for selection of already existing contacts from the list, and submission by manual contact addition creates duplicates

- Salesforce integration is available but not easy and straightforward - however it was either in Beta or just out of Beta and the customer support was very helpful with it as well.

All in all there are improvements that can be done, but the value we are getting from Prodpad is more significant than the above mentioned drawbacks.

What problems is ProdPad solving and how is that benefiting you?

Centralised collection of all the customer feedback, identification of important subjects that supports with prioritisation and setting the discovery direction.

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BH

Benedikte H

February 9, 2023 Source: G2.com
"Prodpad brings order to all the gazillion product processes - and they do it with a beautiful UI"
What do you like best about ProdPad?

Prodpad gives me overview and control of feedback and ideas. I can easily see what are hot topics and who cares most about what. Also, the workflow view is great!

What do you dislike about ProdPad?

I wish there was a little more help in structuring todos on the different ideas we prioritise. This is likely a bigger problem in a small team like ours where everyone does everything.

What problems is ProdPad solving and how is that benefiting you?

Helps me visualise to the entire organisasion what the product team is working on now, and what we intend to do next. Also it helps me gather customer feedback in one place - and link it up to all the ideas we have. It's a great support for all discussions we have in the leadership team as well.

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ES

Eddie S

February 8, 2023 Source: G2.com
"I have used ProdPad for many years and it is central to our product process."
What do you like best about ProdPad?

It is intuitive and therefore maks it easy for everyone to add ideas and feedback regardless of their department.

What do you dislike about ProdPad?

None that I can think of, it is a really good platform.

What problems is ProdPad solving and how is that benefiting you?

Idea and feedback sourcing, storage and analysis. It makes all of these easy and keeps it separate from our Jira backlog making the flows clearer for all.

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JE

Julián E

February 7, 2023 Source: G2.com
"Easy to use, full of outstanding integrations"
What do you like best about ProdPad?

Is very easy to use. You can easy track your ideas, prioritize and collaborate to make them more value in a single place. You can integrate prodpad with multiple sources easily.

What do you dislike about ProdPad?

Is not easy to make reports. Is not imposible, but you need to struggle a lot.. the integration with azure DevOps changed and now is very difficult to connect with projects

What problems is ProdPad solving and how is that benefiting you?

Convert customer feedback into developments to add value to our customers while we analyze easily the expected effort vs the impact that each development will give us

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MP

Megan P

February 7, 2023 Source: G2.com
"Easy way to track ideas and add feedback"
What do you like best about ProdPad?

It's easy to add feedback and link it to new or existing customers. I can also direct my team to add their own ideas and feedback, too, without a middle man.

What do you dislike about ProdPad?

The prompts are a little repetitive. Sometimes I find it difficult to break out the problem I'm solving vs. what value it would provide.

What problems is ProdPad solving and how is that benefiting you?

It's solving the need to organize customer ideas, feedback, and feature requests. It also allows us to sort and prioritize ideas and feedback so we know which features/changes should be our focus.

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