Browse Software
List Your Product
Loading...
Privy Reviews

User Rating

4.8/5 (Based on 119 Ratings)

Rating Distribution

  • Excellent

    84.9%
  • Very Good

    12.6%
  • Average

    0.8%
  • Poor

    0%
  • Terrible

    1.7%

User Sentiments

Email Marketing Features, Ease of Use, Excellent Customer Service, Effective Pop-Up Customization

Limited Email Templates, Occasional Technical Issues, Pricing Model, Limited Reporting Functionality

Do You Use Privy?

Write a Review

Review Summary

Privy is a popular email marketing and pop-up builder app for Shopify stores, praised for its ease of use and customer service. Many users appreciate its ability to capture leads and drive sales through personalized pop-ups, abandoned cart recovery emails, and automated marketing campaigns. However, some users have reported issues with the app's pricing, limited features in the free version, and a clunky user interface. Additionally, concerns have been raised regarding Privy's use of ShareThis, which can negatively impact website performance and potentially share user data with third parties.

Pros

  • Privy offers easy integration with Shopify and other ESPs.
  • The popups are customizable and easy to target specific pages and times.
  • Privy provides helpful training, information, and functions to help users be successful.

Cons

  • The pricing tiers are based on estimated visitor numbers, which can be unpredictable.
  • The free version displays a Privy logo on popups.
  • Some users have reported that Privy slows down website load times, particularly on Woocommerce platforms.

AI-Generated from the text of User Reviews

Reviews
WR

Wendy R

April 5, 2023 Source: G2.com
This program is AWESOME.
What do you like best about Privy?
I love being able to see the statistics.
What do you dislike about Privy?
Nothing really. They keep improving the program.
Recommendations to others considering Privy?
Join and start using this program to help you.
What problems is Privy solving and how is that benefiting you?
Increased sales and communication. More sales and affiliates are joining.
Read more
VJ

Verified User in Luxury Goods & Jewelry

October 15, 2022 Source: G2.com
Love it! Easy To Use Email and Text
What do you like best about Privy?
I like the easy email templates. I have used other email systems that where not as user friendly
What do you dislike about Privy?
Only think I can't figure out on there is how to build a landing page.
Recommendations to others considering Privy?
I love the app. The only thing I'm not able to use it for is landing pages.
What problems is Privy solving and how is that benefiting you?
It started me with a text service and I didn't have that before.
Read more
VA

Verified User in Fine Art

October 12, 2022 Source: G2.com
A Game Changer!
What do you like best about Privy?
I appreciate the easy access to knowledgeable support staff and their marketing advice.
What do you dislike about Privy?
I would like to see more campaign templates.
Recommendations to others considering Privy?
Just get started and don't look back. You won't regret it!
What problems is Privy solving and how is that benefiting you?
We are trying to increase customer reach and retention. We have been quite successful with our email signup campaign as well as our email promotions. Privy...
Read more
AC

Alberto C

August 31, 2022 Source: G2.com
Privy
What do you like best about Privy?
easy to use and easy to set up. Plus it works.
What do you dislike about Privy?
the integration to zapier was a little time consuming, but we figured it out.
What problems is Privy solving and how is that benefiting you?
it helps with our lead capure. Plus the spin to win was great.
Read more
VB

Verified User in Food & Beverages

August 25, 2022 Source: G2.com
They are great at what they do! Privy is the best!
What do you like best about Privy?
We utilize Privy's special technology for their pop-ups and email/SMS capture. It has been the best way for our business to capture contact information from our customers - way better than shopify's native capture or even klaviyo's capture.
What do you dislike about Privy?
I do not dislike anything about Privy. We primarily utilize Privy for their pop-ups and abandoned cart emails, but do not utilize much of the rest of their suite.
What problems is Privy solving and how is that benefiting you?
Email capture / SMS capture / Abandoned Cart - Privy does all of these better than anyone that we have attempted to use in the past.
Read more
RI

Robert I

August 25, 2022 Source: G2.com
Powerful Marketing Toolkit
What do you like best about Privy?
It's very easy to create pop-ups, banners and other marketing elements. I can have any team member create them in minutes.
What do you dislike about Privy?
So many tools to choose from.. sometimes it takes a moment to find just the right one for the promotion we're running.
What problems is Privy solving and how is that benefiting you?
We were losing a lot of web site visitors. Now with an exit pop-up we're capturing a high percentage of people we would never have before.
Read more
BN

Brie N

August 25, 2022 Source: G2.com
We Love Privy!
What do you like best about Privy?
Privy is a great tool for any business to have! My favorite things within the platform would be:
What do you dislike about Privy?
Recommendations to others considering Privy?
1. How easy it is to make updates
What problems is Privy solving and how is that benefiting you?
2. Their very helpful and attentive team
Read more
WF

Weslie F

August 25, 2022 Source: G2.com
Privy Ups The Game
What do you like best about Privy?
Not only is the customer service amazing, but the increase in email signups and open rates is incredible! I love having a CSM to help me every step of the way.
What do you dislike about Privy?
The Privy team is always working to fix little bugs here and there, but what service doesn't have small issues here and there? The important thing is they work hard to fix them ASAP!
What problems is Privy solving and how is that benefiting you?
Privy has helped my daily email sign ups go from an average of 30 per day, to over 200 per day! My open rates have increased and I feel like I have the full support of the entire team whenever I need it, unlike all the other email service providers.
Read more
VA

Verified User in Airlines/Aviation

August 25, 2022 Source: G2.com
Love it
What do you like best about Privy?
easy to use and easy to learn, it's one of those things you set and forget
What do you dislike about Privy?
Honestly, so far I like everything, what I didn't like was because I was doing it wrong, and they helped me correct my mistake.
What problems is Privy solving and how is that benefiting you?
Especially the automation of my emails
Read more
MS

Michelle S

August 25, 2022 Source: G2.com
What started off as a basic lead capture service has turned into a full service platform to capture, nurture and convert your leads! Love Privy for My Business
What do you like best about Privy?
I started out using Privy for my pop-up to capture leads in multiple ways. Then decided to use them for email marketing. We set up automations, cart abadonement campaigns and weekly email campaigns.They have great customer service and sales support to assist in building out automations, if you want or need the help. I would highly recommend Privy!
What do you dislike about Privy?
The only downside to Privy is the reporting. I wish there was more detailed reporting, especially when you want to dial in on what your email subs are clicking on, so you can deliver more of what they are interested in.
What problems is Privy solving and how is that benefiting you?
Privy is enabling businesses to move leads down the funnel.
Read more

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

Give us a shout  
icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed