Printfection Reviews

User Rating

4.6/5 (Based on 356 Ratings)

Rating Distribution

Excellent
66.6%
Very Good
27%
Average
4.8%
Poor
0%
Terrible
1.7%

User Sentiments

Excellent Customer Support, Ease of Use, Wide Variety of Swag Options, Efficient Swag Fulfillment

High Shipping Costs, Confusing Platform UI, Limited Inventory, Long Production Times

Do You Use Printfection?

Write a Review

Review Summary

Overall, users praise Printfection for its user-friendly interface, extensive features, and helpful customer support. They appreciate the platform's ease of use, even for beginners, and its ability to fulfill orders seamlessly. Users also commend the wide range of customization options, integration capabilities, and reporting tools. However, some users have reported occasional technical glitches and limited design templates. Additionally, a few users have expressed concerns regarding pricing, suggesting that it might not be suitable for small businesses with tight budgets.

Pros

Streamlined Workflow: Printfection's intuitive interface and automation tools simplify the entire printing process, resulting in increased efficiency and productivity.
Extensive Customization Options: Users have the flexibility to tailor their print orders to specific requirements, including custom templates, design elements, and packaging options.
Exceptional Customer Support: Printfection's dedicated support team consistently receives praise for their responsiveness, expertise, and willingness to go the extra mile to resolve any issues.

Cons

Limited Integration Options: Printfection's integration options may be insufficient for businesses seeking seamless connectivity with their existing systems and software.
Occasional Glitches: Some users have reported experiencing occasional technical glitches and minor bugs that can disrupt the printing process.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Staci C

May 13, 2025 Source: G2.com

Super easy to work with; top notch products

What do you like best about Printfection?

I like my account team most. I tend to be all over the place and look to my account team to help me generate new, fresh ideas. They wow me every time.

What do you dislike about Printfection?

Sometimes the required lead time doesn't work with my timeline. It's more of a me (lack of planning) issue than a Printfection issue.

What problems is Printfection solving and how is that benefiting you?

Printfection allows me to have all of my promotional orders in one place. They also provide a super easy to use platform that makes sending items to my 100+ events seamless. This saves me hours of spreadsheet and inventory management.

Joshua W

May 12, 2025 Source: G2.com

Great Platform for Swag Management, Even Better Company Support

What do you like best about Printfection?

Sourcing and managing company swag items is incredibly straightforward within the system, and the customer support that I receive from our Printfection team is second to none. It's painless to select items I need to ship to our shows and enter all the pertinent shipping information, and very straight forward to send unused items back to restock. Printection was super easy to implement, and the catalog of items we have to select swag items from is broad - they even source items that might not be in the current catalog!

What do you dislike about Printfection?

I've experienced no downsides when using Printfection - both the platform and the people we work with are amazing.

What problems is Printfection solving and how is that benefiting you?

In this remote-first world, we don't have a central office to store all of our promotional products. Printfection makes it easy to manage all of our promotion items - from sourcing new items, storing them in inventory, shipping to our events, and collecting return items.

Verified User in Outsourcing/Offshoring

May 8, 2025 Source: G2.com

Easy use for worldwide companies

What do you like best about Printfection?

Printfection has proven invaluable for our company, especially considering our widespread operations across approximately 60 countries. By entrusting them with the coordination, necessary details, and shipping of our team's swag, they have streamlined the entire process, ensuring convenience for all parties involved.

What do you dislike about Printfection?

In the catalog, there is a limitation wherein you can't simply right-click to open an item in a new window. Additionally, it's worth noting that shipping to Brazil (BR) is currently not an available option.

What problems is Printfection solving and how is that benefiting you?

Printfection is addressing a specific challenge for our company. With our operations spanning around 60 countries and our team members working remotely, managing the distribution of team swag was becoming complex and time-consuming. Printfection has streamlined this process by taking care of all the logistical aspects, from organization to shipping. This has significantly simplified the swag distribution process, ensuring a seamless experience for everyone involved.

Kristen M

May 3, 2025 Source: G2.com

Excellent customer service and a good way to stay organized

What do you like best about Printfection?

The customer service has been outstanding. Each time I've had a support request, the support team gets back to me quickly, thoroughly, and pleasantly. Which is so important when you're shipping things in conjunction with event deadlines. The software also makes it easy to keep track of all of our swag.

What do you dislike about Printfection?

The platform does have a learning curve but I don't really see it as a platform flaw. I think that there's a lot of terminology and complexity when it comes to inventory that may be hard to avoid.

What problems is Printfection solving and how is that benefiting you?

Being able to ship and store swag and event booth collateral without having to keep track of everything by myself. It helps me to stay organized and on top of what's in our inventory.

Stacey L

April 22, 2025 Source: G2.com

Perfect for our rebranding

What do you like best about Printfection?

We have used Printfection for several aspects of our rebranding including employee swag and client gifts. My most recent purchase was for a branded tablecloth for a trade show. I know from our past purchases that the items they offer are high quality and that our orders will be handled quickly and with helpful customer service. Their site makes ordering easy and having a representative available through all aspects of the process is reassuring.

What do you dislike about Printfection?

There was an unexpected fee to have an item shipped within the timeline that was specified when I viewed the item online. But it was still reasonable for the timeline I needed.

What problems is Printfection solving and how is that benefiting you?

We have not redesigned our trade show booth materials yet and Printfection allowed me to order individual items that still convey our brand in a professional way. It makes my life easier because I can stay on budget and make our sales team happy.

Jeanie D

March 10, 2025 Source: G2.com

Perfection from Printfection

What do you like best about Printfection?

I like best working with Alicia and Jae. They always are super helpful, provide great suggestions and ideas. Both Alicia and Jae are super professional, kind and patient. I can tell that they enjoy their jobs. I like how if I have a clarifying question about customer sourced orders, or shipping questions that the team is quick to respond and provide me with what I can expect.

What do you dislike about Printfection?

I can't think of anything at the moment.

What problems is Printfection solving and how is that benefiting you?

Printfection always helps me solve creativity with swag giveaways. If I am looking to provide swag to either C-level or practitioner level, Printfection provides great ideas on what items work best within my budget.

Verified User in Computer Software

January 31, 2025 Source: G2.com

Professional

What do you like best about Printfection?

I LOVE working with Printfection, they are always my go to print vendor for all of my event marketing needs.

What do you dislike about Printfection?

They are not the cheapest in te business, but I am strong believer that you get what you pay for.

What problems is Printfection solving and how is that benefiting you?

all of our print needs. Reliable. Consistent.

Diane Q

January 16, 2025 Source: G2.com

If Printfection does not have an item in inventory, they work hard to source it! Best Swag Company to work with!

What do you like best about Printfection?

I love that Prinfection staff works with you and is incredibly helpful from start to finish. That partnership is invaluable. Also, the swag selection is great and if Printfection doesn't have it, the team will find it for you!

What do you dislike about Printfection?

Not really a criticism, but it takes a little while to learn how to work in the Printfection platform. Anything new takes time to learn but I love that the platform has so many options, as simple as sending a card with our swag which our previous swag company did not have that capability.

What problems is Printfection solving and how is that benefiting you?

Printfrction works with us to get the best quality swag for our staff and customers! I can send items quickly and get reports on everything I need.

Tyson J

January 16, 2025 Source: G2.com

Amazing team that solves real business challenges

What do you like best about Printfection?

Branded products planning and management is always something that feels like a non-issue for a smaller organization... until it becomes a huge issue as the company grows. Printfection has been my vendor of choice at multiple growing startups to improve our swag game, plan orders and manage inventory, and delight stakeholders both internally and externally. The client success team is world-class and the support we receive is top notch across the entire swag lifecycle.

What do you dislike about Printfection?

The UI looks relatively unchaged over the past few years. Thankfully the functionality is solid and stable, but I'm looking forward to the Printfection team innovating new simpler workflows and solutions.

Recommendations to others considering Printfection?

Ideating new branded products and swag for external clients and internal employees.

What problems is Printfection solving and how is that benefiting you?

Designing and approving our branded products with multiple teams.

Reagan H

January 6, 2025 Source: G2.com

It was a mess! Use Printfection for all of your Swag dropshipping needs

What do you like best about Printfection?

Their staff is always friendly and professional! It's very easy to order new items, and their design team is quick to turn things around and responsive to feedback. Our support team uses Prinfection on the daily to send thank you or promotional items to our customers, right from Zendesk!

What do you dislike about Printfection?

Sometimes it's hard to navigate between items, campaigns, and kits to make sure everything is set up right. They don't email invoices directly to you, you have to generate them in a report. So expense reporting can be a multi-step process.

What problems is Printfection solving and how is that benefiting you?

Before we had Printfection, we had to ship our own swag, manage our own inventory, and print/design our own items.

Printfection Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Printfection?

Review Summary

Pros

Cons

Staci C

Joshua W

Verified User in Outsourcing/Offshoring

Kristen M

Stacey L

Jeanie D

Verified User in Computer Software

Diane Q

Tyson J

Reagan H

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers