PrimePay Reviews

User Rating

3.9/5 (Based on 112 Ratings)

Rating Distribution

Excellent
58%
Very Good
11.6%
Average
11.6%
Poor
1.8%
Terrible
17%

User Sentiments

Responsive Customer Service, Ease of Use, Time Tracking Capabilities, Payroll Accuracy

Lack of Dedicated Support, Untimely Payroll Processing, Poor Reporting Functionality, Outdated User Interface

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Review Summary

PrimePay user reviews highlight a mixed experience, with strong praise for customer service often coupled with concerns about processing services and technology. Dedicated representatives and prompt responses earn high marks, while users report issues with timely processing, system updates, and reporting capabilities. The platform's user-friendliness is a point of contention, with some finding it intuitive while others experience difficulty in navigating specific features. Overall, PrimePay is acknowledged for its value in managing payroll and HR tasks, but improvements in technology and system consistency are desired by many users.

Pros

PrimePay offers userfriendly software and excellent customer service.
The system is easy to use and makes payroll processing a breeze.
The interface is intuitive and easy to learn, with robust functionality.

Cons

Customer support response times can be slow, particularly via email.
Some users have reported issues with the timekeeping features.
The system may not always be as intuitive as desired.

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Reviews

Aimee F

March 12, 2025 Source: G2.com

Prime Pay has been Great!

What do you like best about PrimePay?

We’ve been using Prime Pay for 2 years since the merger with SyncHR, and we have been happy with the system, tech support, and customer service. The software is incredibly user-friendly and allows for a lot of import functionality, which has been invaluable for us when we need to make mass updates.

What do you dislike about PrimePay?

Recommendations to others considering PrimePay?

One of the standout features of Prime Pay is the centralized dashboard. It allows us to access all the important HR data in one place, making it easy to track employee information, benefits, time off, and payroll. The reporting functionality is also very helpful. They provide standard reports as well as an ad-hoc report feature to allow you to create your own reports.

What problems is PrimePay solving and how is that benefiting you?

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