Powtoon Reviews

User Rating

4.8/5 (Based on 1,991 Ratings)

Rating Distribution

Excellent
86.8%
Very Good
9.6%
Average
1.6%
Poor
0.5%
Terrible
1.5%

User Sentiments

Responsive Customer Service, Ease of Use, Variety of Templates, Helpful Tutorials

Limited Features in Free Version, Occasional Technical Glitches, Limited Character Customization, Paywalled Features

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Review Summary

Users generally appreciate Powtoon's ease of use and intuitive interface. Commendations are also given for its wide range of templates and features that make creating engaging videos relatively simple. However, some users have expressed concerns about the pricing structure and the limited customization options. Additionally, a few reviewers have reported experiencing technical difficulties and customer service issues.

Pros

Userfriendly interface: Easy to navigate and create compelling videos without technical expertise.
Wide range of templates: Extensive collection of predesigned templates to choose from, catering to various industries and purposes.
Collaboration features: Seamless team collaboration, allowing multiple users to work simultaneously on projects.

Cons

Limited customization options: Some users may find the customization options limiting for creating highly personalized videos.
Occasional glitches: Users have reported occasional app crashes or glitches, especially while working with complex projects.

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Reviews

Carina Montes

November 18, 2024 Source: Trustpilot.com

Great customer service

Great customer service. Nataliia and Vincent helped me delete my account in less than 24 hours. They were really nice and helpful. Amazing work. Really grateful :D

CherCheryl's Class

November 13, 2024 Source: Trustpilot.com

Quick and helpful response

Quick and helpful response! I thought that my Plan for the year would be gone if I canceled my plan but Oleksander explained clearly. I will be back to subscribe for more features the next time I need them! Thank you!

Milagros Morales Loaiza

November 11, 2024 Source: Trustpilot.com

Very kind and patient with my situation

MJ.FLE

September 22, 2024 Source: Trustpilot.com

The best Custumer Service

The staff of the Customer Service of POWTOON helped me a lot: they answered me back very fast and solved my problem quickly too.

Stacy Payne

August 29, 2024 Source: Trustpilot.com

Customer Service Help…

Customer service contacted me promptly with the answers to my questions. They took care of my issue kindly and to my satisfaction. Great company and product! Thank you Joy.

Lars

August 26, 2024 Source: Trustpilot.com

Clear and concise...as always

Clear and concise...as always. Very helpful!

Tom

July 31, 2024 Source: Trustpilot.com

Super quick reply

Super quick reply.
I asked whether it's possible to receive a recording of the webinars. Vincent quickly reached out and informed me that this was possible.

MrAnthill

June 19, 2024 Source: Trustpilot.com

Powtoon Project Rectified

The company gave me a timely response and also resolved the issue.

yuehtuan

May 13, 2024 Source: Trustpilot.com

great servie!

Emails are responded to quickly, problems are resolved immediately, and the service is great!

David Poujol

May 1, 2024 Source: Trustpilot.com

They solved my problem within a few…

They solved my problem within a few hours, excellent support.