PowerRouter Reviews

The PowerRouter Team has been amazing to work with! Their support team is very hands-on and helps out with any workflow edits that are requested in a timely manner. The system as a whole has made our day-to-day lead routing processes managable.

Not currently a Teams notification integration - but I'm told that may be coming soon!

Automation of lead assignments, which saves our team a considerable amount of time they would otherwise spend manually assigning leads.

Their sincere curiosity about our business operations has resulted in significant enhancements that have greatly benefitted multiple projects. The prompt implementation of new features is a standout quality when collaborating with support.

Nothing comes to mind, the team is lovely to work with.

Automated record distribution.

Easy to install and configure tool. Used everyday to route leads and opportunities. Support is excellent.

Needs more integrations with other tools

Salesforce does not support out of the box lead or opportunity routing using "round robin" matching

Our rules of engagement seem to be constantly changing for our team, and power router makes it easy to navigate those needs.

Every once and a while a lead goes through a different route and it's not easy to determine what went wrong. Some kind of debug like there is on flows would be awesome.

It's really easy to visualize how leads are coming in and flowing to one rep or another. Salesforce native lead assignment isn't as user-friendly. Also, the addition of being able to match accounts/merge is amazing.

I love the ability to route easily to others based on different workflows. It also does Round Robin routing which it is hard to do out of native Salesforce

There is a feature that is missing that another routing solution has, but i was told they were looking into getting it. Not a big issue either way.

I totally have recommended it to others

All of my routing and auto conversion to contact needs.

Visual canvas to build the routing rules is awesome. We are able to see our entire routing flow and update it as needed. The PR team was exceptional in onboarding and worked closely with us to understand our requirements and adapt to our changing needs. We had quite a few changes as we started working with them. I also love the insights and tracking provide in the tool.

Nothing much to dislike - it is simple and easy to use.

Using Power Router for assigning leads and accounts in a round robin manner for our teams. We segment based on lead source, geo and assign leads coming from the same company to account owners.

We have been using PowerRouter for two years now, and I absolutely love how easy it is to setup and manage. Our lead routing was complex and hard to manage with multiple territories & product segments. Changing things was a nightmare. PR has made our lives much easier and provided us with the flexibility we need in changing our routing rules.

Have been pretty happy with the product. one improvement would be to customize alert notifications for admins.

Complex lead routing setup with multiple sales territories. We are also using lead to account matching feature to understand the engagement on our accounts and assign leads to the right owners.

Customer support and speediness to deliver new features. UI is very easy/clean to use. We use PowerRouter daily

Opening and making changes to the PR UI seems to lag / slow to load

Automatically assigns MQLs to sales reps in Salesforce. Speed to Lead has improved since implementing PowerRouter. We are starting to use PowerRouter to regularly assign all Leads in Salesforce to ensure reps have healthy pipelines based on Lead temperatures.