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Postal Reviews

User Rating

4.7/5 (Based on 345 Ratings)

Rating Distribution

  • Excellent

    79.4%
  • Very Good

    16.5%
  • Average

    2.3%
  • Poor

    0.9%
  • Terrible

    0.9%

User Sentiments

Ease of Use, Excellent Customer Support, Wide Variety of Gift Options, Seamless CRM Integrations

Limited Gift Selection in Some Regions, Occasional Software Bugs, Limited Pre-Loaded Postcard Designs, Confusing Reporting Features

Do You Use Postal?

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Review Summary

Postal.io, a popular cloud-based mailing platform, receives mixed reviews from its users. While some praise its ease of use, affordability, and excellent customer support, others complain about the limited features, occasional glitches, and issues with address verification. Common themes include: user-friendliness, affordability, helpful customer support, feature limitations, occasional technical glitches, and address verification challenges.

Pros

  • Easy to use interface and onboarding process.
  • Streamlined email marketing campaigns with automation.
  • Comprehensive analytics and reporting for datadriven insights.

Cons

  • Limited customization and design options for emails.
  • Occasional technical glitches reported by some users.
  • Can be pricey for small businesses and startups.

AI-Generated from the text of User Reviews

Reviews
PJ

Patrice J

February 12, 2024 Source: G2.com
"Great gifting platform for engagement, swag, and influencing pipeline"
What do you like best about Postal?

Onboarding was a straightforward and smooth process. Support is always fantastic.

Magic links make sending gifts from email easy and more organic.

Events have helped streamline what used to be a very manual process.

Swag editor is great for last minute needs.

Brand store feature

Not there yet but the trigger/automations feature is something we are planning to put in place very soon.

Clean UI/UX

What do you dislike about Postal?

Prefer to have a wider range of available international items in the marketplace.

What problems is Postal solving and how is that benefiting you?

Use cases: Virtual events, employee gifting, gifts and prizes for customers and prospects, swag warehousing, securing meetings, pipeline influence

Read more
MW

Michael W

January 23, 2024 Source: G2.com
"Magnificent in every way"
What do you like best about Postal?

the simplicity of it all and how it updates you when something is sent and recieved.

What do you dislike about Postal?

Nothing honestly, it is the best gifting tool I have used.

What problems is Postal solving and how is that benefiting you?

getting solid meetings with prospects.

Read more
AU

Anonymous User

December 6, 2023 Source: G2.com
"Great Direct Mail plattform, easy to use and Customer Support is amazing."
What do you like best about Postal?

I've used Postal for demand gen programs, customer marketing, employee engagement, and ABM programs. The platform is easy to use and the customer support team is always ready to help. I've used the live chat several times and they were able to assist me within 10 minutes.

What do you dislike about Postal?

I've been using Postal for a year now and I don't see any cons so far.

What problems is Postal solving and how is that benefiting you?

Postal help us with:

- Accelerating direct mail initiatives. It is very easy to use and you can build a campaign quite easily

- Personalisation

- Great and easy integration with Marketo and Salesforce

Read more
AU

Anonymous User

November 6, 2023 Source: G2.com
"Awesome!"
What do you like best about Postal?

Postal is great, easy to use and very helpful tool!

What do you dislike about Postal?

Nothing, would not change a thing personally

What problems is Postal solving and how is that benefiting you?

Creating more engagement with prospects

Read more
AU

Anonymous User

November 2, 2023 Source: G2.com
"Makes sending gifts so easy! Must have for businesses."
What do you like best about Postal?

Makes the process for sending gifts - individually or to a group - so easy. Especially love the magic link! We have used other gift-sending platforms and Postal is by far my favorite.

What do you dislike about Postal?

Nothing! Love it. The magic links make the process so self-service and easy.

What problems is Postal solving and how is that benefiting you?

Users with access to Postal can send gifts with a clear understanding of what swag/gifts are available and how much budget they have. Eliminates the tedious process of requesting addresses and manually sending.

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AS

Abigail S

October 31, 2023 Source: G2.com
"Love the concept and relevant gifting options"
What do you like best about Postal?

I'm able to spread some love and appreciation all over the world!!!

Ease of integration and ease of use

What do you dislike about Postal?

At this stage I am very happy with the service

What problems is Postal solving and how is that benefiting you?

Able to celebrate our international customers with ease and not having to ask personal questions such as delivery address etc.

Read more
CF

Christine F

October 30, 2023 Source: G2.com
"Love this service!"
What do you like best about Postal?

So easy to send love to our customers! Wide selection of products. Great customer service.

What do you dislike about Postal?

Postal is great. There is nothing I dislike about this service at this time.

What problems is Postal solving and how is that benefiting you?

We are able to easily send gifts to our clients. It supports our desire to show value to our clients. We are able to show the we really care. Small gestures go a long way. This sets us a part from our competition.

Read more
JB

Jeremy B

October 30, 2023 Source: G2.com
"Epic Gifting Platform"
What do you like best about Postal?

Amazing customer support, extremely easy to use UX, great product selection

What do you dislike about Postal?

Intro pricing is expensive, so it can be hard to stomach at first, but once you are up and running, the pricing is well worth the platform

What problems is Postal solving and how is that benefiting you?

automation of gifting, and providing ROI data to support the programs

Read more
DB

Diane B

October 27, 2023 Source: G2.com
"So Easy!"
What do you like best about Postal?

the ease of use using this software make its very easy to easy the product weekly

What do you dislike about Postal?

nothing, as an end user its very straight forward to use

What problems is Postal solving and how is that benefiting you?

showing our customer love and appreciation

Read more
CR

Ciara R

October 26, 2023 Source: G2.com
"Postal is very easy to use as a marketing professional"
What do you like best about Postal?

The ability to incude company swag, other options, and a massive variety of global gift cards is huge.

What do you dislike about Postal?

I've had issues doing batch uploads of contacts to send gift cards to, duplicating individuals in the systems, etc.

What problems is Postal solving and how is that benefiting you?

Postal makes it easy for me to have calls with customers and quickly send them a gift card in their local currency as a thank you.

Read more

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