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Pointerpro Reviews

User Rating

4.7/5 (Based on 109 Ratings)

Rating Distribution

  • Excellent

    78%
  • Very Good

    20.2%
  • Average

    0.9%
  • Poor

    0%
  • Terrible

    0.9%

User Sentiments

Excellent Customer Support, Customizable Surveys, Ease of Use, Personalized Reports

Limited Design Customization, Occasional Bugs, Complex Advanced Logic, Expensive High-Tier Plans

Do You Use Pointerpro?

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Review Summary

User reviews for PointerPro highlight its strengths in creating assessments and surveys, with users praising its ease of use, intuitive design, and robust customization options. The platform is particularly appreciated for its ability to generate personalized reports. However, some users express concerns about lacking flexibility in report display options and the complexity of advanced features, suggesting a need for improved user interface and more comprehensive documentation. While customer support is generally praised for its responsiveness and helpfulness, users do note that support hours may not be ideal for all time zones.

Pros

  • Easy to create assessments with sound question logic.
  • Offers great customer support that's responsive and helpful.
  • Provides customizable reports and integrated assessments.
  • Affordably priced compared to other survey platforms.

Cons

  • Limited functionality, lacks features like email blocking.
  • Shallow analytics, lacks detailed engagement data.
  • User interface can be clunky and not userfriendly.
  • Advanced customization requires additional technical support.

AI-Generated from the text of User Reviews

Reviews
JD

Jeffrey D

November 1, 2023 Source: G2.com
"Invaluable tool to help engage your customers and deliver personalized results"
What do you like best about Pointerpro?

You can create engaging surveys, quizzes, and assessments quickly and easily, with robust PDF output that is a great takeaway for your audience.

What do you dislike about Pointerpro?

It doesn't support javascript so you can't embed and tracking codes or format numbers without having to reach out to their custom development team for an extra charge.

What problems is Pointerpro solving and how is that benefiting you?

PointerPro has given us a platform to create engaging experiences that provide personalized output for our prospects and customers.

Read more
MB

Michael B

March 6, 2023 Source: G2.com
"Sophisticated options and great customer service"
What do you like best about Pointerpro?

We were able to do everything that we wanted, for a very detailed evaluation that had over 90 permutations and provided a highly personalised report. The team are always on hand to help and we found them very responsive and very patient. The interface is straightforward, once you get the hang of it. We felt appreciated and valued as customers.

What do you dislike about Pointerpro?

The number of options available means that initial onboarding can feel daunting. But their customer service team is very helpful and friendly and held our hands throughout. So whilst it is daunting, it is worth persevering.

What problems is Pointerpro solving and how is that benefiting you?

It allowed us to serve very complex and involved surveys to prospective clients, who then received a highly personalised report that had over 90 different permutations. Only Pointerpro could provide the necessary level of sophistication.

Read more
BH

Bill H

November 28, 2022 Source: G2.com
"Powerful tool"
What do you like best about Pointerpro?

I like the customizability of the tool, both in terms of the function and the aesthetics of the surveys. It allows us to shape it exactly how we want. I don't know of another tool with the same level of detail and adaptability.

What do you dislike about Pointerpro?

The most difficult aspect of PointerPro is the learning curve to designing the surveys. The incredible power of the tool comes with a lot to learn in order to maximize one's use of it.

What problems is Pointerpro solving and how is that benefiting you?

PointerPro has created a fully customizable survey, provided valuable research and data for our organization, which allows us to be better informed in our planning and decision making for the people we serve.

Read more
PB

Paul B

November 22, 2022 Source: G2.com
"Just an excellent product. Very intuitive UX. Great Leaderboard. Dropped Survey Monkey"
What do you like best about Pointerpro?

1. very intuitive UX

2. Leaderboard (we looked at 5 other quiz software tools and none had this)

What do you dislike about Pointerpro?

very minor. When I'm at the results section, it takes several clicks to return to home to see list of other quizzes

What problems is Pointerpro solving and how is that benefiting you?

We needed to send a series of learning quizzes to our employees (we called then Know Your Product) with a leaderboard to motivate use.

Read more
AU

Anonymous User

June 8, 2022 Source: G2.com
"Very user friendly and intuitive"
What do you like best about Pointerpro?

I have the ReportR membership and I have been using it daily for nearly a year. Designing questionnaires, writing formulas, creating outcomes have all been very easy and intuitive.

What do you dislike about Pointerpro?

Nothing so far. I am generally very happy with my experience.

Recommendations to others considering Pointerpro:

Do ask for support anytime you have a question. Support team at SurveyAnyplace is amazing!

What problems is Pointerpro solving and how is that benefiting you?

A number of tests that have been administered using paper/pen are now up online thanks to Survey Anyplace, accessed through a personalized link or QR code.

Read more
AU

Anonymous User

May 27, 2022 Source: G2.com
"Amazing software for outreach!"
What do you like best about Pointerpro?

We love how well branded we can make our surveys through this software.

What do you dislike about Pointerpro?

Designing custom scoring and putting together the ReportR reports is slow and clunky but the results are beautiful.

What problems is Pointerpro solving and how is that benefiting you?

We wanted to reduce the amount of time it took us to send follow-up reports. The ReportR add on has made that possible!

Read more
ZS

Zsofia S

February 22, 2022 Source: G2.com
"Perfect platform for surveys with great UX and helpful customer service."
What do you like best about Pointerpro?

Customer service, wide range of survey options.

What do you dislike about Pointerpro?

It was a bit hard to get used to the site and find some options, simplification would be great.

What problems is Pointerpro solving and how is that benefiting you?

Hiring assessment test, feedback forms, surveys inside of the company

Read more
AU

Anonymous User

November 17, 2021 Source: G2.com
"Very intuitive tool and excellent customer service"
What do you like best about Pointerpro?

Survey Anyplace offered us the ability to have a survey, combined with a quiz that returned personalised outcomes - something that we couldn't find in any other tool. It's very easy to use, intuitive and the support was excellent - would often get responses within 5 minutes. No tweak or change to the product was too much and always accommodated.

What do you dislike about Pointerpro?

If subscribing for a short term, it's a bit expensive so definitely better to go for a longer-term subscription.

What problems is Pointerpro solving and how is that benefiting you?

The ability to have a survey and quiz combined thst is easy to use for a wide group of respondents. Feedback from users had been excellent

Read more
LM

LengoFocus M

June 1, 2021 Source: G2.com
"Great company with robust questionnaire and report!"
What do you like best about Pointerpro?

I happened upon Survey Anyplace and had never heard of it prior to my Google results. The service from this company was great. From on-boarding, to report data results, and questionnaire format - the support has been astounding. I would highly recommend and the price point is great for small and mid-sized firms as well.

What do you dislike about Pointerpro?

Maybe a more in-depth logic/equation tutorial would be helpful.

What problems is Pointerpro solving and how is that benefiting you?

I use Survey Anyplace to build a lead capture questionnaire that downloads into a formal and branded PDF report.

Read more
TS

Tor-Erik S

May 28, 2021 Source: G2.com
"A comprehensive Survey-Tool"
What do you like best about Pointerpro?

Easy to use and it have great functionality to build simple to comprehensive questionares of different types.

The Report-R PDF solution is perfect for giving our clients quality feedback.

The service from Survey Anyplace is excellent and really quick.

They are humble and listen to feedback.

What do you dislike about Pointerpro?

Some minor bugs in some of the most advanced functionallity. (but: Survey Anyplace support is addressing this very fast.

Recommendations to others considering Pointerpro:

We use the Report-R version as a plattform to build our maturity assessments. Its easy to use and it have great functionality to build simple to comprehensive questionares of different types. The Report-R PDF-solution is used to give our clients personalized feedback in a nice design. The service from Survey Anyplace is very good and really quick. We give our warmest recommendations!

What problems is Pointerpro solving and how is that benefiting you?

Branding.

Get more sales qualified leads.

A survey solution that covers our survey & assessment needs when we do consult.

Do not have to deveop our own tool, because this tool have a high cost benefit

Read more

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