PodBean Reviews

User Rating

4.8/5 (Based on 258 Ratings)

Rating Distribution

Excellent
87.6%
Very Good
6.6%
Average
2.3%
Poor
1.2%
Terrible
2.3%

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Review Summary

Podbean users consistently praise the platform's exceptional customer service. Reviews highlight rapid response times, knowledgeable and helpful staff, and a commitment to resolving issues quickly and efficiently. Users appreciate the ease of use of the platform and its ability to distribute podcasts to various platforms. While some mention minor UI/UX issues and limitations in the free plan, the overwhelming consensus is that Podbean offers a great value for both new and experienced podcasters.

Pros

Podbean offers exceptional customer support with quick response times and helpful solutions.
The platform is easy to use, even for beginners, making podcasting accessible to everyone.
Podbean provides a free plan with ample storage, allowing creators to start their podcast without any upfront costs.

Cons

Some users have reported occasional glitches and website performance issues.
Podbean's user interface (UI) can be outdated compared to newer competitors, leading to some confusion.
The free plan has limited features, requiring an upgrade for advanced functionality.

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Reviews

Jane Hinrichs

November 15, 2024 Source: Trustpilot.com

Podbean is the best

Podbean staff are helpful and accessible and make a customer feel valued. They answered my question quickly and explained how to do what I needed to do.

Matt McArthur

November 14, 2024 Source: Trustpilot.com

Great product & service

Great product. We've tried out Buzzsprout and Podbean for quite a large podcast. Podbean is miles better. API connection is amazing so we can connect podcast scheduling to our back end software. Support were brilliant. Highly recommend! Thank you @Podbean for a great product and service!

Professor Nigel Adams

November 10, 2024 Source: Trustpilot.com

Your Superb Customer Service Agent

Your Customer Service Agent, Leslie, was superb and very efficient, solving a potential loss of 14 of BIEU podcasts.

Please pass my thanks to her/her and please advice her/his manager of my appreciation.

Best regards,
Prof Nigel Adams
Buckingham Enterprise and Innovation Unit

James Hickman

November 8, 2024 Source: Trustpilot.com

Podbean always responds to my tickets…

Podbean always responds to my tickets in a timely fashion. They always follow up as well.

Alex Owusu

November 7, 2024 Source: Trustpilot.com

Everything is on point

Everything is on point, especially your customer service!

simon pagliari

October 29, 2024 Source: Trustpilot.com

Customer service.

The customer support service is immediately ready to solve your problem.
Excellent platform, in my experience.

The Liuniverse

October 23, 2024 Source: Trustpilot.com

Great Customer Support!

I couldn't figure out how to change the image at the bottom of my podcast page. I asked for help, and Leslie told me how to change the image. Her response was quick and complete, and I made the change easily now that I understood what to do.

Renata

October 10, 2024 Source: Trustpilot.com

Excellent platform

Excellent platform, easy access, and great support.

Roy Coughlan

October 7, 2024 Source: Trustpilot.com

Podcasters need to switch to Podbean

I am very impressed with Podbean. The platform is very well designed and allows you to grow your podcast.

The customers service is the best I have ever experienced. I have had only a few issues over the 5 years that I used them and each time it was resolved in hrs.

Philip Asare

October 5, 2024 Source: Trustpilot.com

Great Job done and also on time.