Plumb5 Reviews

User Rating

4.2/5 (Based on 45 Ratings)

Rating Distribution

Excellent
35.6%
Very Good
53.3%
Average
8.9%
Poor
0%
Terrible
2.2%

User Sentiments

Real-Time Engagement, Unified Customer Data, Marketing Automation Capabilities, Comprehensive Analytics Dashboard

Lack of User-Friendliness, Limited Custom Reporting, Inadequate Documentation, Occasional Performance Issues

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Review Summary

Users appreciate Plumb5's ease of use, praising its user-friendly interface, straightforward setup process, and intuitive drag-and-drop functionality. They also value its comprehensive features, highlighting the robust automation capabilities, customizable workflows, and seamless integration with various applications. Additionally, users commend Plumb5's excellent customer support, noting the prompt and helpful responses from the support team. The main drawbacks mentioned include occasional performance issues, limited reporting options, and the need for improved documentation.

Pros

Seamless integration with popular CRM and marketing automation platforms.
Advanced segmentation and targeting capabilities for personalized campaigns.
Easytouse draganddrop interface for creating automated workflows.
Realtime analytics and reporting for datadriven decisionmaking

Cons

Some users have reported occasional glitches and bugs in the software.
The pricing structure may be a bit steep for small businesses.
Limited customization options for certain features may hinder advanced users.
The learning curve for new users can be a bit steep, requiring some initial investment in training and onboarding.

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Reviews

Chief Dr. Lance J

December 22, 2024 Source: G2.com

Allowing us to raise the bar in services World class security & protection servicers

What do you like best about Plumb5?

The accuracy at which you guys work. The service is great and fast.

What do you dislike about Plumb5?

All good. We like everything thus far. We like everything about your services.

What problems is Plumb5 solving and how is that benefiting you?

Gathering real time data from or customers.

Nidhi M

October 16, 2024 Source: G2.com

It is helping us as we focus on the content and rest everything from emailing to segragation of campaigns and reports is made redily avialebl by the team Great service and customer support

What do you like best about Plumb5?

Customer support and flexibility. I have had a great experience working with Plumb 5, their customer dealing, solution oriented approach is a game changer

What do you dislike about Plumb5?

Nothing as such, any issues arising are promptly listened to and rectified. Everyone is available to respond and support.

What problems is Plumb5 solving and how is that benefiting you?

Structured email campaigning and web browser notifications.

Verified User in Marketing and Advertising

June 25, 2021 Source: G2.com

Great experience

What do you like best about Plumb5?

.Interactive dashboards and extensive features

What do you dislike about Plumb5?

A bit slow sometimes, otherwise great software

What problems is Plumb5 solving and how is that benefiting you?

Marketing challenges, plumb5 helped enhance customer experience by personalisation

rahim v

April 23, 2018 Source: G2.com

Plumb5_artificial intelligence redefined

What do you like best about Plumb5?

Lead Management System, Real Time Engagement are best for us. LMS help us to track the leads comes in for us and to know how effectively is the follow up is done by our sales team. Real Time Engagement app, gives us quality leads.

What do you dislike about Plumb5?

It should be little more user friendly. To use Most of its engagement tools, we required training and have to know little on HTML language.

Recommendations to others considering Plumb5?

For good result, we should use P5 effectively.

What problems is Plumb5 solving and how is that benefiting you?

We use plumb5 to generate quality leads by engaging website visitors

Praveen M

April 20, 2017 Source: G2.com

Very professional software assisting me in concept selling !

What do you like best about Plumb5?

The accuracy, the speed of the software, the flexibility in adding the parameters and fields required for the day to day work, the technical support and many more...

What do you dislike about Plumb5?

The display page in prospect management page is identifies with emails, ideally the names should have been the first identification column, followed with email address.

What problems is Plumb5 solving and how is that benefiting you?

Many to quote, but primarily the follow up of leads and efficiency in converting the lead to business has drastically gone up . The slip and delays of follow up is one of the major problems which is been solved through Plumb5.

Ajeesh V

March 29, 2017 Source: G2.com

Segment of One

What do you like best about Plumb5?

Love the technology, True segment of one platform. Various widgets allow real time engagement with your online customers and their ability to treat them as an individual. This brings in possibilities of executing multiple business use cases using the tool. The best of it is its ability to unify data from various sources and bring it on to one platform. Data is a very key aspect of this product as far as we have seen and some of our customers just loved it.

What do you dislike about Plumb5?

New products take time to spread its wings across the world. Very few people who can use the product wisely. This calls for P5 training and creating a lot more P5 certified partners and subject matter experts.

Recommendations to others considering Plumb5?

I would highly recommend this product to others. As a seasoned marketing person having worked on the very first Unity Mail to Lyris to Unica, I see merit in the product and its ability to unify data from various sources to one single platform.

What problems is Plumb5 solving and how is that benefiting you?

We have solved multiple problems using the solution. While for a few customers we have solved Lead Management, allocation and quicker time to response, while for others we have integrated with POS and bring on the data under one umbrella and for some we have solved personalised and real time engagement with online users. As a consultant we have advised customers to use this and the client responses has been amazing. This has really helped us provide more value to our customers at a low cost as compared to other products available in the market.

Verified User in Education Management

June 23, 2015 Source: G2.com

Very good product

What do you like best about Plumb5?

Its very convenient to use and has all the tools required.

What do you dislike about Plumb5?

There is nothing that i dislike about the product as it full fills all of our requirement.

What problems is Plumb5 solving and how is that benefiting you?

The business problem that we were facing is to keep track of our marketing campaigns. This product has helped us understand the success or drawbacks of our marketing campaign and has given insight on how we can improvise.

Sujit J

May 5, 2015 Source: G2.com

Great Set of Marketing Automation Features and Well Integrated

What do you like best about Plumb5?

Plumb5 has very effectively integrated automation that is needed to monitor, manage and report on the various marketing channels that are deployed by marketers today.

What do you dislike about Plumb5?

Plumb5 still has to finetune some of the features like visitor tracking, UI and reporting that will make their platform unbeatable from a perspective of usability as well as value for money.

Recommendations to others considering Plumb5?

A perfect platform for you to kickstart your journey with marketing automation for your company. It definitely ensures that you have access to all the feature sets that most of the other expensive global giants offer at obnoxious prices.

What problems is Plumb5 solving and how is that benefiting you?

Marketing owns the responsibility to deliver business ROI for the dollars being invested for this it is imperative that you have a marketing automation tool like Plumb5 to help you monitor, manage, measure and report across marketing channels. The platform gives us the confidence of being in control of the value that we plan to deliver to the business.

Ankit S

April 30, 2015 Source: G2.com

Effective Email Marketing Real Time Engagement Tool driving More Sales

What do you like best about Plumb5?

- Real Time Analytics

What do you dislike about Plumb5?

- Real Time Engagement and Interaction

Recommendations to others considering Plumb5?

- Ability to convert more Visitors into prospects

What problems is Plumb5 solving and how is that benefiting you?

- All Web data at One single dashboard for quick Marketing Decisions.

Warwick B

April 24, 2015 Source: G2.com

Useful Automation Platform

What do you like best about Plumb5?

Constant closed loop animation and email/SMS triggers has been effectively used. On the fly interaction and response scoring are also effective as we create auto-segments based on responses

What do you dislike about Plumb5?

A Wizard driven custom report generation can make it easier for our teams.

Recommendations to others considering Plumb5?

If you are looking for tools that can help you manage your marketing budgets without compromising on effectiveness, then you should try Plumb5.

What problems is Plumb5 solving and how is that benefiting you?

We have hordes of customer data which needs to be structured, communicated and collect responses from them periodically. with Plumb5, we have moved all data and work on a single platform. The big advantage of the platform is automation. N-tier workflows can be enabled for email communication and response generation.

Plumb5 Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Plumb5?

Review Summary

Pros

Cons

Chief Dr. Lance J

Nidhi M

Verified User in Marketing and Advertising

rahim v

Praveen M

Ajeesh V

Verified User in Education Management

Sujit J

Ankit S

Warwick B

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