Pipedrive CRM Reviews

User Rating

4.7/5 (Based on 48 Ratings)

Rating Distribution

Excellent
79.2%
Very Good
12.5%
Average
4.2%
Poor
4.2%
Terrible
0%

User Sentiments

Ease of Use, Intuitive Interface, Extensive Integrations, Customizable Pipelines

Unreliable Email Syncing, Inadequate Mobile App, Limited Reporting Capabilities, Under-Qualified Support Staff

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Review Summary

Pipedrive is a popular CRM system praised for its user-friendly interface and intuitive design. Users appreciate its ease of use, customizable features, and ability to manage sales pipelines effectively. Pipedrive integrates well with other popular business tools and offers a range of helpful features like activity reminders, email integration, and project management capabilities. However, some users have criticized the pricing structure as being expensive or confusing, and there are occasional complaints about customer service responsiveness and technical issues.

Pros

Userfriendly interface and intuitive design, making it easy to navigate and manage sales pipelines.
Robust sales pipeline management capabilities, including customizable stages, draganddrop functionality, and visual representations of the sales process.
Comprehensive reporting and analytics features, providing valuable insights into sales performance, team productivity, and customer behavior.
Strong integration options with other business tools, such as email marketing platforms, calendars, and customer relationship management (CRM) systems.

Cons

Limited customization options for certain aspects of the platform, such as the user interface and reporting capabilities.
Some users may find the learning curve for advanced features to be steep, requiring additional training or support.
Occasional reports of glitches or bugs, particularly during major updates or system changes.
Pricing plans may be considered expensive for small businesses or startups with limited budgets.

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Reviews

El Almirante Juegos

November 25, 2024 Source: Trustpilot.com

A CRM easy to use.

We needed a CRM easy to use and Pipedrive is the solution.

Our company is not that big, but we're growing and introducing new products. The sales and logistic teams where getting stressed out because we used to work on a Excel Sheet. It worked for the first 2 years with only 3 products; but with the new products, that was a difficult job.

So we tried several CRMs, and Pipedrive was the one we felt more comfortable with, easy to use, customizable but with structure. It's a great CRM overall for small and medium companies, for what I can see.

Jones

November 25, 2024 Source: Trustpilot.com

Pipedrive is the answer!

Pipedrive was the answer we were looking for and more. As a small business, we were looking for a CRM that would help us get out of spreadsheets but not something too complicated to use. Pipedrive was easy to setup and get started with and it has plenty of capabilities to help carry us through the next few years without needing to migrate to another larger tool. Our team loves it and we are already seeing benefits from being this organized this easily.

N Danforth

November 24, 2024 Source: Trustpilot.com

Great addition to my business!

Pipedrive is a fantastic CRM that’s transformed how I manage my sales. The visual pipeline makes tracking deals effortless, and the automation features save me so much time. It’s easy to customize, integrates seamlessly with other tools, and provides great insights through analytics. The support team is responsive and helpful. Highly recommend for anyone looking to streamline their sales process!

Klaus Pichler

November 22, 2024 Source: Trustpilot.com

Great easy system with everything you need in a CRM system

The User experience with Pipedrive is very good. The System is easy to setup and to understand. It makes a great improvement in our daily work flow saving valuable time. Only thing that can be a bit difficult to understand is the different plans and what add-ons you still need to fulfill your needs.

Don Smith

November 20, 2024 Source: Trustpilot.com

Enjoying PipeDrive so far

We are enjoying PipeDrive so far. We had a legacy system that was no longer being used due to being on premise and a bit painful to navigate, and reps had started using Excel sheets to track status. We were able to import the Excel sheets and our customer data without much issue other than ending up with some duplicates. It's nice to see stuff with no activity highlighted, it makes it easy to get older leads updated, and the pipeline makes it easy to focus on things in progress at the same time.

Coen Stolker

November 20, 2024 Source: Trustpilot.com

Very happy

The crm seems to give us exactly what we need. Also, the collaboration with Edward has been very pleasant.

Rait

November 20, 2024 Source: Trustpilot.com

Good sales practice to support CRM selection

Good explanation and listening to our needs. Ahmal showing the parts of the program that actually mattered to us the most. Quite direct feedback & good materials available. Trial was very to follow and use and also show to colleagues.

Nick

November 20, 2024 Source: Trustpilot.com

Good product

Good product, good service.

Joe Scullion

November 19, 2024 Source: Trustpilot.com

Great product.

Kevin Martens

November 18, 2024 Source: Trustpilot.com

Personal contact with Joshua was very professional and helpful

Personal contact with Joshua was very professional and helpful. Modification possibilities of the tool are outstanding.

Pipedrive CRM Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Pipedrive CRM?

Review Summary

Pros

Cons

El Almirante Juegos

Jones

N Danforth

Klaus Pichler

Don Smith

Coen Stolker

Rait

Nick

Joe Scullion

Kevin Martens

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