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Pin Payments Reviews

User Rating

4.7/5 (Based on 53 Ratings)

Rating Distribution

  • Excellent

    88.7%
  • Very Good

    5.7%
  • Average

    0%
  • Poor

    0%
  • Terrible

    5.7%

User Sentiments

Ease of Use, Excellent Customer Support, Low Fees, Fast Payment Processing

Limited Multi-User Support, Delayed Funds Disbursement, Basic Reporting Functionality, Confusing Customer Verification

Do You Use Pin Payments?

Write a Review

Review Summary

User reviews for Pin Payments generally express satisfaction with its ease of use, low fees, and responsive customer support. Many users appreciate its simple setup and straightforward interface for managing online payments. Positive feedback also mentions the platform's integration with Xero and its ability to handle multiple currencies. Some users find the payment processing time a bit slow and have expressed a desire for more features, particularly regarding direct debit management. While these are minor drawbacks, overall, Pin Payments appears to be a reliable and efficient payment solution for small businesses, particularly those seeking local support.

Pros

  • Simple and easy to setup and use for both businesses and clients.
  • Offers competitive transaction fees and no monthly fees.
  • Provides excellent customer service with quick response times.

Cons

  • Limited payment methods (primarily credit cards) and no card reader.
  • Some customers find the bank statement code verification confusing.
  • Payment processing can take up to 37 business days to land in your account.

AI-Generated from the text of User Reviews

Reviews
LW

Lynne W

May 9, 2023 Source: G2.com
"PinPayments are the best, I can talk to them and they speak Australian, fast response time."
What do you like best about Pin Payments?

When I had a problem, I asked, and they responded. The payment gateway is simple and easy to use, and the tutorials are extremely helpful. I now have two businesses using Pin Payments and I'm so impressed with everything about Pin Payments, and I'm still using PinPayments after 2+ years. Money is transferred to my account automatically, I don't have to do anything extra.

What do you dislike about Pin Payments?

what do I dislike?..... . . ..I have to think about that, hmmmm,

nope, can't think of anything I dislike about PinPayments

Recommendations to others considering Pin Payments:

The simplicity and the service, but what I like most of all, is they are Australian.

The process of implementing the payment gateway into my websites was speedy and streamline.

I am a single person doing as much as I can myself, so it's imperative to know

Pin Payments are there for me when I don't understand something.

What problems is Pin Payments solving and how is that benefiting you?

I was dissatisfied with my previous payment processor as things weren't working correctly, so I searched and found Pin Payments. I was impressed with how they operate and how easily their system worked, so I applied to use Pin Payments on one of my other websites as I was going to our state Show. The problem I had was when using the Point of Sale at the Show; the business reference was to my first business, not for the second business. After the Show, I contacted Pin Payments, they contacted me very quickly and solved the problem in a few moments.

Read more
MT

Matthews T

May 5, 2023 Source: G2.com
"Fast, Efficient, Friendly and Reliable"
What do you like best about Pin Payments?

Pin Payments represents a first-class payment system for small businesses like ours. It's so reliable, efficient and fast. Payments are accurate and on time. We opted out of the big international payment system in favour of Pin Payments and our customers keep reminding us of how much happier and safer they feel as a result.

What do you dislike about Pin Payments?

There's nothing I dislike about Pin Payments.

What problems is Pin Payments solving and how is that benefiting you?

Payments are safer and faster. It's also good to speak directly with agents at Pin Payments. We had endless trouble with PayPal.

Read more
ST

Saltpillar T

March 16, 2023 Source: G2.com
"Easy and user friendly experience"
What do you like best about Pin Payments?

Excellent customer service. Issues are resolved quickly

What do you dislike about Pin Payments?

Whilst not the fault of Pin Payments, we were no longer able to use Amex through our account. Pin Payments advised us to get our own merchant number to transit through them. A bit of a hassle, but solved.

What problems is Pin Payments solving and how is that benefiting you?

Allows us to collect credit card payments from donors and customers

Read more
GC

Greg C

August 29, 2022 Source: G2.com
"Pin Payments is excellent"
What do you like best about Pin Payments?

The online transaction input is simple and quick

What do you dislike about Pin Payments?

I've never had a dislike or had a glitch that wasn't sorted quickly

Recommendations to others considering Pin Payments:

I found Pin Payments shortly after it was launched and was immediately happy with the service. They have made incremental improvements to the service along the way.

What problems is Pin Payments solving and how is that benefiting you?

I use it for credit card payments from clients. The benefits are quick and simple transactions and low cost.

Read more
AU

Anonymous User

April 23, 2022 Source: G2.com
"Easy to deal with"
What do you like best about Pin Payments?

I've been using them for over 5 years now. It is easy to set up payments and the support is pretty good. The costs are low, the dashboard is user friendly.

What do you dislike about Pin Payments?

I can't find anything that I don't like.

Recommendations to others considering Pin Payments:

It is easy to manage online payments for small and large businesses.

What problems is Pin Payments solving and how is that benefiting you?

Receiving payments, debiting credit cards.

Read more
NA

Nikash A

February 16, 2022 Source: G2.com
"Great Product/Service and Team"
What do you like best about Pin Payments?

The team that works at Pin Payments and is extreemly responsive, even post-sales.

Also, always willing to go the extra mile

Integration is easy and daily management also very easy

What do you dislike about Pin Payments?

Chargeback reporting could be better - I know they are building it out now so it should be better soon.

Recommendations to others considering Pin Payments:

As above, very easy to work with

What problems is Pin Payments solving and how is that benefiting you?

Accepting online payments for our Event Management software

Read more
PR

Peter R

January 27, 2022 Source: G2.com
"How to EASILY take card payments with Pin Payments"
What do you like best about Pin Payments?

The payment gateway is just so easy to use, simple to log in and super easy to process a payment

What do you dislike about Pin Payments?

what could you not like about pin payments

Recommendations to others considering Pin Payments:

If you have access to internet, then Pin Payments is a super simple easy way to process customer card payments, no terminal to connect, just securely log in and process the payment, or send a link to the customer and they can pay you directly through the Pin Payment portal ....... fantastic choice for our business

What problems is Pin Payments solving and how is that benefiting you?

So easy to process customer payments from their cards, no need for a terminal and another fee, just log into the platform site and wham bam payment processed

Read more
MS

Maree S

January 22, 2022 Source: G2.com
"No fuss low fee card payments"
What do you like best about Pin Payments?

I've been using Pin Payments for over six years and have never looked back. It's been an effortless low fee and no-fuss way to use this straightforward card payment service for my clients. I don't pay for merchant fees or devices. It is all secure, and the receipt is sent directly to the client's email account. I receive my payment three workings days later. I love my Pin Payments.

What do you dislike about Pin Payments?

I am an accounting and tax agent business, and I have to duplicate the client's full name, email address, and residential address, then the card number, its security codes, and expiry dates. Time-consuming, however, there are no device terminals that can be compromised, so you hold complete security over the transaction.

What problems is Pin Payments solving and how is that benefiting you?

I can take credit card payments that are convenient to the client.

Read more
MP

Michael P

November 11, 2021 Source: G2.com
"Simplified Payment System"
What do you like best about Pin Payments?

Pin Payments made it easy and quick to implement a credit card payment system into my WooCommerce website. Service and support is fantastic, and fees are low compared with other systems. Added security features enable you to accept payments with minimal worry of credit card fraud and chargeback scams, which have been an issue for me in the past with other payment systems. Pin Payments website is simple to use, easy to access reports, and therefore easy to update banking details. Payouts are quick and reliable, and issuing refunds or partial refunds is a simple process.

What do you dislike about Pin Payments?

The current method of verifying customers through Woocommerce using a banking statement code is somewhat confusing for some customers and can be challenging to explain.

What problems is Pin Payments solving and how is that benefiting you?

Pin Payments are currently working on an update to integrate 3D Secure into the WooCommerce Plugin, something that I look forward to, which will offer my customers and myself that added level of security.

Read more
AD

Anthony D

November 1, 2021 Source: G2.com
"Awesome payment system"
What do you like best about Pin Payments?

Convenience is the best part of Pin Payments.

You can take payments from customers any time, anywhere on any device.

What do you dislike about Pin Payments?

I don't dislike anything about Pin Payments

What problems is Pin Payments solving and how is that benefiting you?

We don't need multiple EFTPOS terminals for various employees. they can all take payments onsite using their mobile phones

Read more

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