PhoneWagon Reviews

User Rating

4.8/5 (Based on 122 Ratings)

Rating Distribution

Excellent
88.5%
Very Good
8.2%
Average
0%
Poor
1.6%
Terrible
1.6%

User Sentiments

Excellent Customer Service, Ease of Use, Comprehensive Feature Set, Seamless Integrations

Occasional Technical Issues, Limited Reporting Functionality, Outbound Call Limitations, Susceptibility to Spam Calls

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Review Summary

Users commonly praise Phonewagon's ease of use, straightforward setup process, and time-saving features. It is lauded for its user-friendly interface, efficient call management capabilities, and robust reporting and analytics. However, some users have reported occasional technical glitches and a limited range of integrations. Overall, Phonewagon is generally well-received for its user-centric design, effective communication features, and comprehensive reporting tools.

Pros

Streamlines lead management and automates followups, helping sales teams save time and increase productivity.
Provides realtime insights into sales performance and customer engagement, enabling businesses to make datadriven decisions.
Seamlessly integrates with CRM systems and offers customizable features, allowing businesses to tailor the software to their specific needs.
Userfriendly interface and intuitive design, making it easy for sales professionals to adopt and use effectively.

Cons

Occasional technical glitches and system downtime may disrupt sales processes and hinder productivity.
Limited customization options for certain features, which may restrict businesses from fully tailoring the software to their unique requirements.
Pricing can be perceived as high for some businesses, especially startups and small teams with limited budgets.
The reporting functionality may lack depth and granularity, making it challenging to extract comprehensive sales insights.

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Reviews

Hüppe Keith

August 11, 2020 Source: Trustpilot.com

Custom Deal For Your Business PhoneWagon

Sorry if you just missed their app sumo deal but their monthly plans are still awesome. I had a recent request from support and they went over the top to connect me with their sales team to create a custom deal for my business. The platform allows you route phone numbers is different ways as an example you can create a sales number that will ask the caller questions based on the responses we can tag the lead either hot or cold. That system works really well it took a few clicks to set up. For a phone based marketing system there is no better platform for the money. Phone numbers cost cents per month to use and you can record video calls for quality purposes say for example your running a volunteer hotline. So I'm giving 3 stars for having an easy to use platform and 2 stars for their custom deal for my business.

tim m

June 29, 2020 Source: G2.com

"Great Experience...Easy to Use!"

What do you like best?

The best part about using PhoneWagon for us is the ease of use. Compared to other Call Tracking Services we've tried this is hands down the most intuitive, the quickest setup, and the prettiest to look at.

Support is also thorough and timely.

What do you dislike?

Not really a dislike but right now outbound calls are through the browser only. I talked to the support team and they've said they will be able to route outbound calls through my cellphone quite soon. They are also releasing a mobile app soon (maybe by the time you're reading this).

Given the feature updates and improvements they've made over the past year I tend to believe them.

What problems are you solving with the product? What benefits have you realized?

Obviously we use Phonewagon for Call Tracking but we have found other ways to use it as well. It's the perfect IVR for simple setups and we use it for another part of our business that I don't want to broadcast to the world right now. Let's just say if you spend a little time in the system you'll likely think "Hey...I could use this for...". The system is flexible.

Mark P

April 27, 2020 Source: G2.com

"Phone Wagon is incredible."

What do you like best?

Their support. They get back to you right away and are always very helpful.

Never had any major issues.

What do you dislike?

Honestly I'm not sure what I dislike about them. I mean, it'd be cool if they were a little cheaper, but I am pretty sure they are the best priced software out there for this stuff (haven't checked lately but they were when I signed up).

What problems are you solving with the product? What benefits have you realized?

Client call tracking for their PPC campaigns.

Rudy D

April 10, 2020 Source: G2.com

"Excellent Product and Service Team at reasonable pricing"

What do you like best?

easy to use Dashboard and user tools for client management

What do you dislike?

periodic drops in some functions due to updates

What problems are you solving with the product? What benefits have you realized?

providing tracking services

Bill R

April 1, 2020 Source: G2.com

"Easy campaign tracking"

What do you like best?

Fantastic service and easy to create a new tracking number and report. The call tracking, voicemails, recording and whisper message make this system a fantastic addition to any marketing campaign.

Of note, the onboarding process was absolutely great. James listened to my use case and told me how to set up the solution we needed. From there, support was able to answer any questions I had and walk me through resolution. I have nothing but good things to say about the entire PhoneWagon system.

What do you dislike?

The only thing I can think of is the IP numbers are more susceptible to spam calls. But the number blocking makes short work of that.

Recommendations to others considering the product:

Get the demo and get going!

What problems are you solving with the product? What benefits have you realized?

We are able to evenly distribute phone leads for our client and track the effectiveness of campaigns.

Megan M

January 1, 2020 Source: G2.com

"We Love Phonewagon"

What do you like best?

Their quick response time! They are always available to help when we have questions or issues. They are constantly making positive improvements and working to be the best they can be, which I really respect. Their service has a lot of really great features.

What do you dislike?

There have been a few times were errors happened that weren't caught by Phonewagon but, rather, by us and needed to be resolved quickly.

Recommendations to others considering the product:

I would really recommend this product! The team is a pleasure to work with.

What problems are you solving with the product? What benefits have you realized?

One of the biggest things that Phonewagon has helped us with is call attribution. Really figuring out where our calls are coming from.

Kate V

November 14, 2019 Source: G2.com

"PhoneWagon has some of the best pricing and customer service/support."

What do you like best?

The support team of PhoneWagon is most helpful. The chat feature is great for quick support.

What do you dislike?

I have not found a downside to PhoneWagon at this time.

What problems are you solving with the product? What benefits have you realized?

We have solved a problem of spam calls and a very large bill with our previous provider.

Muhammad R

November 8, 2019 Source: G2.com

"Easy to Use and Great Customer Service"

What do you like best?

The customer service has been awesome. They worked with my developers to get us an API when we needed it. I appreciate that.

What do you dislike?

I really don't have anything that I dislike at the time. I do wish they had some more detailed and customization reporting.

Recommendations to others considering the product:

Try it. You will be pleasantly surprised. It is easy to use and understand. They will help you get set up and port your phone numbers over if needed.

What problems are you solving with the product? What benefits have you realized?

We are tracking marketing channels and leads more accurately with Phone Wagon.

Samuel P

November 7, 2019 Source: G2.com

"Straight-forward. Sleek Layout. Accomplishes What It Says It Will. "

What do you like best?

The interface is very user-friendly. It's not crowded, and it is still robust enough to accommodate different requirements for call forwarding and recording. I can get a new client up and running with their tracking number in less than 5 minutes, will no help from a developer or PW support. It's awesome.

What do you dislike?

Te reporting features can leave much to be desired, as I wish there were more metrics options. Otherwise, everything is great.

What problems are you solving with the product? What benefits have you realized?

We're able to trace traffic from different channels and provide insight on recordings, which is paramount to several clients of ours who rely mostly on phone calls.

Administrator in Internet

November 5, 2019 Source: G2.com

"PhoneWagon review "

What do you like best?

Uptime and reliability are crucial to our business.

What do you dislike?

Reporting could be improved slightly in my opinion

Recommendations to others considering the product:

Reliable, easy set-up, good support.

What problems are you solving with the product? What benefits have you realized?

CallRail was failing to connect to some phone numbers. PhoneWagon always works.

PhoneWagon Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use PhoneWagon?

Review Summary

Pros

Cons

Hüppe Keith

tim m

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Mark P

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Rudy D

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Bill R

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Megan M

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Kate V

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Muhammad R

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Samuel P

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Internet

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

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