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PheedLoop Reviews

User Rating

4.9/5 (Based on 331 Ratings)

Rating Distribution

  • Excellent

    90.9%
  • Very Good

    8.8%
  • Average

    0.3%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

User-Friendly Interface, Excellent Customer Service, Comprehensive Event Management Platform, Extensive Customization Options

Steep Learning Curve, Limited Website Customization, Confusing Back-End Navigation, Inconsistent Zoom Integration

Do You Use PheedLoop?

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Review Summary

Users applaud PheedLoop's user-friendly interface, comprehensive features, and excellent customer support. It's praised for its ability to manage complex events, facilitate effective online engagement, and generate insightful analytics. Reviewers highlight its seamless integration with other platforms, customizable branding options, and robust security measures. While some users mention occasional technical glitches and a slight learning curve, the overall feedback overwhelmingly emphasizes PheedLoop's effectiveness in delivering successful virtual and hybrid events.

Pros

  • Streamlined event management: Simplifies the planning, execution, and tracking of events.
  • Enhanced attendee engagement: Offers interactive features to boost attendee participation and satisfaction.
  • Datadriven insights: Provides detailed analytics to help organizers optimize event strategies and measure ROI.

Cons

  • Limited customization options: May not offer sufficient flexibility for complex or highly customized events.
  • Occasional technical glitches: Some users have reported occasional technical issues with the platform.
  • Steep learning curve: Organizers may require some time to fully grasp the platform's functionalities.

AI-Generated from the text of User Reviews

Reviews
BB

Bill B

September 11, 2023 Source: G2.com
"Great Platform that is constantly evolving"
What do you like best about PheedLoop?

It has everything that we need to host a virtual or in-person event and everything is very connected and reduces time in setting up various aspects of an event. They are constantly adding new functionality and improving on the existing.

What do you dislike about PheedLoop?

I cant think of anything that i dislike. There are a couple of quirks that i have noticed specifically in the upload and download functionality but Pheedloop has been extremely receptive to my suggestions.

Recommendations to others considering PheedLoop:

You cant go wrong working with Pheedloop, i highly recommend it.

What problems is PheedLoop solving and how is that benefiting you?

Our initial reason for using Pheedloop was to facilitate our first-ever virtual conference and tradeshow. Now we are using it to host our first-ever hybrid conference and tradeshow. I am looking forward to working with some of their integrations specifically with Wild Apricot as that is our current AMS.

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AU

Anonymous User

September 8, 2023 Source: G2.com
"Great customer service"
What do you like best about PheedLoop?

I love how quick the staff is to respond to questions or renewing our contract.

What do you dislike about PheedLoop?

There are so many options that it can be overwhelming at first.

What problems is PheedLoop solving and how is that benefiting you?

We want a quick and easy way to host virtual education seminars. Pheedloop has a customizable interface that is easy to use and very cost effective.

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ET

Emma T

September 6, 2023 Source: G2.com
"Comprehesive Platform with Modern Support Services"
What do you like best about PheedLoop?

Pheedloop makes it easy to run conferences and professional learning events, whether they are in-person, online, or a blend of the two. I appreciate the many conveniences they include in their platform that you can clearly see comes from feedback from their users. For example, I can carry over profiles of sponsors and exhibitors from a previous event. This means loyal sponsors and exhibitors do not have to start from scratch each year rebuilding their presence.

What do you dislike about PheedLoop?

I would like a little more ability to customize things as the lower price-point, but I also realize that I am asking for a lot. To be honest, the attention to detail that is already in the Pheedloop platform design offsets most little frustrations or wishes I have come across.

What problems is PheedLoop solving and how is that benefiting you?

I have built conference promotion website and virtual events with Pheedloop, and the overlap is seamless and easy. Compared to other events, Pheedloop is the first one that really lets me accomplish a lot in a single platform, and the information entered once carries over to so many other applicable area, reducing the need for duplicate entries.

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JG

JACQUIE G

August 29, 2023 Source: G2.com
"Using Pheedloop for the first time for a conference"
What do you like best about PheedLoop?

The videos are great and very informative. They cover all the basics of Pheedloop very well.

What do you dislike about PheedLoop?

There are not enough videos- it would be great to have them cover more of the features.

What problems is PheedLoop solving and how is that benefiting you?

Pheedloop is allowing us to foster more networking among our conference participants. It is also enabling us to offer a much more professional online conference than we have provided in the past.

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SD

Shawna D

June 28, 2023 Source: G2.com
"Easy to get started"
What do you like best about PheedLoop?

The system is easy to use and generally is intuitive. I feel both the end users and the administrators are able to quickly figure out the system and use it well. Each year, I've been able to better our event, as well, learning a bit more about PheedLoop.

What do you dislike about PheedLoop?

I feel it would be better if more of the modules integrated with information from other modules. I have to click lots of extra behind-the-scenes boxes at times.

What problems is PheedLoop solving and how is that benefiting you?

The system has been useful from start to finish. We added call for proposals, call for sponsors, registration, and app features this year. This has streamlined our process tremendously.

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AU

Anonymous User

June 6, 2023 Source: G2.com
"Easy to use and adaptable to our specific needs."
What do you like best about PheedLoop?

Pheedloop allows you the opportunity to integrate with outside entities. That saved us a lot of time.

What do you dislike about PheedLoop?

The downside is that because it is customizable, you have to pay for all the extras, which can add up and get pricey.

What problems is PheedLoop solving and how is that benefiting you?

Pheedloop allows us to combine our sessions and CE. So our attendees can check-in to a session they are attending and it goes directly on their CE Certificate. That is incredibly helpful, and something we have been looking for in our app.

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AU

Anonymous User

May 31, 2023 Source: G2.com
"The best customer support out there"
What do you like best about PheedLoop?

We have been using Pheedloop for our in-person and virtual events. We have used similar bigger products in the past, but the customer service always let us down. Pheedloop's staff has answered our questions, held trainings for us, and communicated with us every step of the way. I am thankful for their support, it has helped us implement this software so much quicker.

The PheedLoop platform has everything we need to ensure a successful event. I also love their team's openness to new ideas and updating the platform to include them. There are updates all the time with new and exciting features to enhance events even further.

What do you dislike about PheedLoop?

PheedLoop is constantly updating, which is a positive thing. However, their knowledge base can get outdated quickly as these updates come through. I wish that they consistently updated the knowledge base when an update changes the UI or the impacted section.

I also wish they had paypal integration for the financial side.

What problems is PheedLoop solving and how is that benefiting you?

Some issues we've had with other similar platforms were access to customer support, on-site event badges/lanyards, and a working event app.

Pheedloop has solved all of these issues. Their event app is stable and easy to edit, we were walked through the badge/lanyard process, and their customer support answered my 100 emails promptly. My organization's needs are valued at Pheedloop.

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JR

Jude R

May 30, 2023 Source: G2.com
"User friendly, cost effective and easy to set up from the admin side"
What do you like best about PheedLoop?

The combination of the app and the platform for hybrid meetings

What do you dislike about PheedLoop?

Some of the back end admin processes are unintuitive

What problems is PheedLoop solving and how is that benefiting you?

cost effective hybrid meetings

Read more
SS

Stuart S

May 23, 2023 Source: G2.com
"Great software that is constantly upgrading"
What do you like best about PheedLoop?

I love that Pheedloop is constantly making upgrades to the software, and many of the upgrades or new features are included in the current fee and not a constant add-on for fees. During COVID 19, they quickly pivoted and helped support the entire sector by moving virtual and providing great software and affordable tiers.

What do you dislike about PheedLoop?

What I would like is telephone support. While Pheedloop does offer support by email, often times support over the phone to explain what the issue is and to have it corrected in real-time would be great to see in the future!

What problems is PheedLoop solving and how is that benefiting you?

Pheedloop helped solve my issue of canceling the in-person event and provided an easy-to-use platform to conduct our virtual events for two years. It allowed for live and pre-recorded sessions, providing a simulive experience. The chat feature in each workshop allowed for delegate input, along with the ability to integrate polling software.

The mobile app is critical for in-person events and provided delegates with a slick, easy to use mobile app for our event.

The onsite print kiosks and software really solved hours of printing, collating and assembly of badges. The kiosks were easy to use and printed badges in seconds.

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LS

Lena S

May 17, 2023 Source: G2.com
"Great member experiences & engagement"
What do you like best about PheedLoop?

The best feature of PheedLoop is the attendee portal and log-in process. Attendees for our events are immediately connected to our conference app without creating a new email or password. Members are already engaging with our content before they even get their registration badge.

What do you dislike about PheedLoop?

The website builder is very basic and uses HTML code. This is something that I am comfortable working with, but other administrators may struggle to take advantage of this feature.

What problems is PheedLoop solving and how is that benefiting you?

PheedLoop creates content at the touch of a button. We can make changes to our conference schedule and that information is immediately updated on the conference app and conference website. This removes duplicate tasks that I would have normally been responsible for and allows me to work on other important conference aspects.

Read more

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