Pendo Reviews

Pendo has greatly assisted my customer success team by allowing them to do two primary things: 1. to privide in-context training and instruction within our application and 2. to capture user details regarding user engagement and potential application issues.

My team uses it a lot but I am an occasional user. Quickly finding basic information for a particular user or account is not as easy as I wish it were. That's the only thing I can think to see improved.

If you are a startup, they have a discount program.

1. to privide in-context training and instruction within our application and 2. to capture user details regarding user engagement and potential application issues.

I have been using Pendo for multiple years and I have added it at every company I have worked at since I discovered them. The product is easy to use, the teams at Pendo are amazing humans, and I truly believe that it is the most comprehensive platform in the market today. Installing Pendo takes minutes and it immediately starts capturing data. Pendo also integrates with a bunch of other software platforms making it really easy to share data across. I spend a couple hours in Pendo every day either reviewing Product Analytics or creating guides to help my customers learn about new features.

If you are looking for a full powered digital analytics platform, you might find some of the analytics features lacking. The data analytics could use more customization and maybe a few more widgets added to the dashboard.

Customer engagement is always a challenge in my industry. With over 1 million users, it is super easy to get disconnected from the customer all together. Pendo helps us not only with insights at the page/feature level, but you can drill all the way in to the customer or account to slice the data just for them. Pendo is also helping on the other side of customer engagement by enabling me to create light weight onboarding guides either to help customers navigate the UI or to announce new features. We also heavily use the Resource Center to collate all the guides and integrate with our Zendesk chat.

Fairly user-friendly, most everything can be done via UI tools but also allows powerful customizations via javascript. Love the ability to track the usage of our apps and the adoption of new features with quantifiable data points that can then be used to support or modify roadmap decisions. The ability to easily create user-facing guides is a huge benefit as well.

I know there is so much more we can do with the tool that we haven't done so far. Wish I had more time and resources to devote to this aspect of our infrastructure. Aside from that, everything in Pendo I have 'disliked' turned out to be my own user error, so I am very grateful to have internal experts on our UX team. Would not mind getting more tips and training and seeing what other companies are doing with it (this may very well be available, and I just haven't looked hard enough).

Insight into user adoption and behavior that we did not have before Pendo. User guides help introduce new features and accelerate adoption, while reducing support cases.

Pendo offers segment-wise tool tip, badges, pop up creation which helps in defining your targetted audience with ease

The reduced options of changing the font style and graphics of the text for badges

It enables to give the user better understanding for certain product relate optimization and helps in increasing adoption

I love the insight into customer usage that Pendo gives us

Nothing! Pendo suits our needs very well

We're able to track our customers' usage so that we can make sure that we connect with users who are not using the product in order to ensure renewal.

Pendo not only empowers us, but it also empowers our users. We get to understand how our users navigate in our software. Not only that, we can target/segment users for specific communication to obtain specific feedback or provide additional information, all without making code changes in our product.

At times, the multitude of data available can be overwhelming, so it can be difficult to focus on specific areas with so much data at your fingertips.

Pendo allows us to easily communicate guides in a variety of ways to inform our users of upcoming changes to the product, as well as specific feedback.

I have been a promoter or Pendo for years and finally my organization purchased Pendo licenses. We have not been using Pendo for only a couple of months, but already with insight to what pages our clients are using has helped us make decisionsfor quarterly roadmap. We are easily able to notify our clients when issues have been found and fixed. Cant wait to start implementing all of the features Pendo has to offer.

I only have time to dedicate about 30 min per week to tag more pages/features, etc. Sometimes, it is hard to remember how to get back to where I left off.

When to sunset features, identifying training areas, obtaining NPS from clients, number of logged in users, identifying problematic workflows, etc. LOVE PENDO

I like how easy it is to find information on specific users or accounts. I can pop into Pendo to get some info on usage metrics for a contact I'm about to meet with, or tract down power users to target for expansion or re-engagement for ghosting champion.

The metrics that Pendo tracks have also been really helpful in renewal and expansion conversations by showing the value of product through metrics.

I find it can be a bit complex to create segments, but that's due to me not being an admin or having the time to really dig into. The segments my colleague has created were very helpful.

Helps me track user engagement for things like number of users logging in, time spent, searches, all tracked over time. I would have no way of gettig this inforamtion otherwise.

Pendo is a great tool to provide meaningfull insights on how your product is performing. After you learn how to use it will become quiet handy for cusutomer support, product development, UX, and marketing teams to collaborate and optimise your product experience.

Pendo's UI is easy-to-use and intuitive with nice visualisations for crusial data points.

We frequently use it to understand the impact of introduction of new product features, NPS, PES monitoring and support user guides.

I would benefit from more explanations on configurations behind features inside the tool, without the need to navigate to another resource page.

Provising insights on the real-life user adoption of features and give a breakdown of users that can help driving better decisions

Pendo is the only one-stop shop for all things customer engagement in the market. The Pendo team is incredible at what they do, from initial inquiry, through onboarding, and beyond. Implementation was a breeze - getting Pendo integrated is super easy and quick, and the implementation team supports you with ensuring your setup is optimal and you have the skills to get the most out of the product. They have a ton of self-serve resources that lets you solve most things on your own, and an incredible customer support team that is there if you can't.

I wish things were more modularized to easily opt in and out of specific functionality to flex with our budget.

In app onboarding - ensuring our users are introduced well to the product and any new functionality is the key to driving adoption for products we put out. The insights that we gain from their analytics tooling help us understand and start planning on what to do next to optimise the benefits our users gain from our product.