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Paystack Reviews

User Rating

2.5/5 (Based on 127 Ratings)

Rating Distribution

  • Excellent

    28.3%
  • Very Good

    7.9%
  • Average

    3.1%
  • Poor

    3.1%
  • Terrible

    57.5%

User Sentiments

Seamless Payment Experience, Fast Transaction Speed, Secure Payment Gateway, Responsive Customer Support

Delayed Payouts, Poor Communication, Account Closures, Lengthy Business Reviews

Do You Use Paystack?

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Review Summary

Paystack user reviews are mixed, with some praising its seamless payment experience, swift processing, and secure platform. However, a significant number of users report issues with payout delays, account closures without justification, and unresponsive customer service. While some users have received refunds after experiencing problems, many are left frustrated with long wait times and a lack of transparency from Paystack. Overall, the platform's reliability and accountability are called into question by several users.

Pros

  • Paystack offers a seamless and quick payment experience.
  • The platform is secure, ensuring customer card information is protected.
  • Paystack is a reliable and trusted payment gateway for businesses.

Cons

  • Paystack has been reported to have issues with timely payouts and lack of accountability.
  • Customer service can be unresponsive and difficult to reach.
  • The company has been accused of unfair account closures and inconsistent policies.

AI-Generated from the text of User Reviews

Reviews
K

Khrysteenah

June 2, 2023 Source: Trustpilot.com
Easy to use storefront and great support
Their support is top-notch, responsive, and empathetic. I especially like the storefronts feature. I spent a lot of time thinking about how much it would cost me to get a developer to add PayStack to my website, but once I learned about storefronts, my life became easier. Now I can easily sell my goods using my storefronts. Thank you, Paystack, for building this tool.
Read more
AO

Ademola Olamilekan

May 29, 2023 Source: Trustpilot.com
using this was a great mistake
Have been refunded
Great customer service
Read more
YM

Yusuf Muhammad

May 29, 2023 Source: Trustpilot.com
Dear Paystack Support Team,
Dear Paystack Support Team,

I hope this email finds you well. I am writing to bring your attention to a pending payout in my Paystack account that has been in limbo for the past three days. As a valued user of your platform, I would greatly appreciate your assistance in resolving this matter as soon as possible.

Details of the pending payout:

Account Name:Yusuf Muhammad
Account ID: 992258
Payout Total Amount: 149,120 (e.g., NGN)

I have been relying on the timely receipt of funds to maintain the smooth operation of my business, and the delay in this payout has caused me considerable inconvenience and financial strain. I have reviewed the payout process and ensured that all necessary information and documentation have been provided accurately.

I kindly request that you investigate the reason for the delay and expedite the release of my pending payout. If there are any issues or additional information required from my end, please let me know immediately so that I can provide the necessary assistance.

I understand that unforeseen circumstances can arise, causing delays in processing, but I trust in Paystack's commitment to customer satisfaction and prompt resolution of such matters. Your swift attention to this issue will be highly appreciated.

To facilitate a prompt response, I have attached relevant supporting documents, including transaction records and any other pertinent information.

Thank you for your prompt attention to this matter. I look forward to hearing from you soon and receiving confirmation of the resolution of my pending payout.

Yours sincerely,

The Kings Of Forex
Read more
DA

Dynamictrips Travel Agency

May 17, 2023 Source: Trustpilot.com
Payment Flexibility
With support for various payment methods, including cards, bank transfers, and mobile money, Paystack ensures I never miss out on sales opportunities. Transactions are processed swiftly, and real-time notifications keep me informed at all times. I highly recommend Paystack for a reliable and efficient payment solution.
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GP

Grace Paul

May 16, 2023 Source: Trustpilot.com
Great experience
Most of the vendors I get stuff from, use Paystack as their payment gateway and I must say that I haven't experience any issue so far. It is usually swift and direct. I like the fact that a payment receipt is usually sent to my email immediately after every payment. I haven't had the need to disagree with any vendors because of payment confirmation and that's a relief.
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VJ

Victory J

May 11, 2023 Source: G2.com
"The best payment processing platform for Africa"
What do you like best about Paystack?

Paystack is excellent for businesses of all sizes and creators to accept payments seamlessly over the internet. It is Africa's own Stripe. Their charge per transaction is fair and they offer so many many solutions for small businesses, such as the storefront feature, digital product delivery upon purchase, and payment pages which come in very handy if you do not have a website to embed a payment form on.

What do you dislike about Paystack?

The inability of Nigerian businesses to accept payments in USD without first having to open a domiciliary account with a particular bank is something I do not understand. We should be able to receive dollar payments into any domiciliary account, not just with a specific bank.

What problems is Paystack solving and how is that benefiting you?

Paystack helps me to automate payments and delivery of digital products on the internet. I also use Paystack on my online course platform to receive payments from students and have them enrolled automatically so i don't have to actively be available all the time to sell my courses.

Read more
S

Stephen

November 29, 2022 Source: Trustpilot.com
Paystack is a shining example of…
Paystack is a shining example of excellence!

My first time using them, I was surprised by how smooth the sign up process was. When I submitted my docs for activation, there was an error in it and someone gave me a call and kindly directed me on what to do better and kept following till done. Really exceptional service and product
Read more
AI

Alexander Id

November 2, 2022 Source: Trustpilot.com
The response was timely
The response was timely, and the person that attended to me was quite patient with me and polite.
Read more
G

Gideon

November 1, 2022 Source: Trustpilot.com
I experienced seamless payment when I…
I experienced seamless payment when I made payment to a business that uses Paystack.I felt secure putting in my card details and it was fast.
Read more
IO

Ifeoluwa Onifade

October 31, 2022 Source: Trustpilot.com
Great product overall…
Their storefront feature made my life so much easier. Prompt payouts as well. I highly recommend!
Read more

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