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PayPal Reviews

User Rating

2.9/5 (Based on 21,678 Ratings)

Rating Distribution

  • Excellent

    38.5%
  • Very Good

    10.2%
  • Average

    2.3%
  • Poor

    1.5%
  • Terrible

    47.5%

User Sentiments

Ease of Use, Transaction Speed, Wide Acceptance, Buyer Protection

Poor Customer Service, Account Holds/Freezes, High Fees, Inconsistent Refund Processing

Do You Use PayPal?

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Review Summary

PayPal is commonly praised for its secure and reliable platform, user-friendly interface, and convenient payment options. Many users appreciate its seamless integration with other financial accounts, enabling easy transfers and withdrawals. PayPal's buyer and seller protection features are also highly regarded, fostering trust and confidence among users. Additionally, PayPal's mobile app is generally well-received for its intuitive design and ease of use. However, some users have expressed concerns regarding occasional technical glitches, issues with customer support responsiveness, and limited functionality for certain regions or specific business needs.

Pros

  • Seamless integration with PayPal accounts for easy money management.
  • Easytouse interface and intuitive design for a hasslefree user experience.
  • Secure platform with advanced encryption and fraud prevention measures.

Cons

  • Occasional issues with transaction processing can lead to delays in payments.
  • Limited customer support options might not always provide timely assistance.
  • Fees associated with certain transactions can accumulate over time.

AI-Generated from the text of User Reviews

Reviews
M

Mrs.A.Dixon

November 14, 2024 Source: Trustpilot.com
Paypal excellent customer service
Had an issue with a missed payment in error from my bank account. The 2 staff who dealt with me today at 09.05 were amazing. So very helpful, friendly and patient. Excellent customer service. Unfortunately I did not ask for their names so hope they know who I am referring to.

Mrs Dixon
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K

Kenny

November 13, 2024 Source: Trustpilot.com
5 stars for PayPal!
Paypal quickly refunded a fraudulent charge from thebestpdf.com, a known scam site. Thanks for keeping my money safe!
Read more
FL

Firstname Lastname

November 9, 2024 Source: Trustpilot.com
I don't get all the negative reviews
I don't get all the negative reviews. On the European side it works perfectly.
I don't use it professionally, only to pay for purchases, but when there is a problem the CS is always very helpful and practically everyone accepts PayPal as a payment method, and for good reason I would say.
Read more
S

Sue

November 4, 2024 Source: Trustpilot.com
Excellent customer service
A lady called Reesa (think that is how you spell it), she was extremely helpful, was having problems with a hotel i booked who said i would not get a refund, she done everything in her power for me and resolved the issued straight away, thank you so much for your kind help
Read more
Lj

Lewis jasso

October 28, 2024 Source: Trustpilot.com
I am a qualified builder
I am a qualified builder
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TH

T H

October 24, 2024 Source: Trustpilot.com
Emmanuel Customer Service Agent
Emmanuel, the customer service agent handled my query quickly and professionally. He was assertive and kind and I was very happy with this service. Thank you Paypal!
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r

roncase

October 24, 2024 Source: Trustpilot.com
Thank You PayPal
I was a cheapskate and bought a $200 2 burner Coleman Stove at the cheapest place on the web I could find (1/2 off) and got scammed.
Paid w PayPal and after no communication w the seller and no replies to email I googled the seller and found them to be a scam... even to the point that the website is now no longer online.
I sent PayPal my sad story and they immediately refunded 100% of my money and they (PayPal) ate the loss.
THANK YOU PAYPAL!
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CK

Charles K

October 23, 2024 Source: Trustpilot.com
Peter went above and beyond the call of duty...
Phenomenal service from Peter at Customer Support who was very quick to answer my call and was extremely polite and patient. I called to double-check that 2 failed PayPal card payments wouldn't be billed to me as I had already settled the bill with another of my cards. He meticulously checked everything on his end and confirmed the PayPal payment had already been cancelled by the system. He then provided excellent and fantastic tips in making the most out of my PayPal Business Debit Mastercard, how to fund my PayPal account on the same day (extremely handy) and how to use all the various customer payment tools PayPal has to offer. I even learned for the first time that I am able to add up to 5 photos to a PayPal invoice before sending a payment request to a customer. This level of customer service that Peter delivered is extremely rare these days. Many thanks Peter. I'm truly impressed and absolutely love PayPal.
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AD

Andrew Dover

October 18, 2024 Source: Trustpilot.com
I can only share my experience
I can only share my experience, they’ve had a positive impact on my business and helped with very reasonable borrowing, it’s hard to find when your a small business struggling with cash flow whilst your growing
Read more
MM

Mariah Murry

October 6, 2024 Source: Trustpilot.com
Making the world a better place
Im grateful for all thing I have accomplished while working with PayPal
Read more

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