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Paylocity Reviews

User Rating

4.3/5 (Based on 3,454 Ratings)

Rating Distribution

  • Excellent

    56.2%
  • Very Good

    27.1%
  • Average

    9.2%
  • Poor

    3.8%
  • Terrible

    3.8%

User Sentiments

User-Friendly Interface, Extensive Reporting Capabilities, Excellent Customer Service, Seamless Payroll Processing

Inconsistent Customer Service, Time & Labor Integration Issues, Benefits Administration Challenges, Lack of System Customization

Do You Use Paylocity?

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Review Summary

Paylocity, a payroll and HR software, garners mixed reviews from users. Its user-friendly interface and comprehensive features are praised, while concerns arise regarding its complex setup, occasional technical glitches, and limited customization options. Some users find its reporting capabilities lacking, and customer support is sometimes viewed as slow to respond. Paylocity's mobile app is generally well-received, but some users report issues with its functionality. Overall, opinions are divided, with some users highlighting its strengths and others pointing out areas for improvement.

Pros

  • Centralized hub for all HRrelated processes, streamlining operations and improving efficiency.
  • Robust reporting and analytics capabilities provide valuable insights for datadriven decisionmaking.
  • Continuous software updates ensure access to the latest features and functionalities.

Cons

  • Some users have reported occasional technical glitches and system downtime, affecting productivity.
  • The initial setup and configuration process can be timeconsuming, requiring dedicated resources.
  • Limited customization options may not fully accommodate the unique needs of all businesses.

AI-Generated from the text of User Reviews

Reviews
TS

Tamica Sears

August 27, 2024 Source: Trustpilot.com
My Fave
I'm super surprised at all of the bad reviews! Paylocity is my favorite payroll/HRIS, I love it! It is easy to use, easy to set up, very intuitive and you get a lot for the money. I recommend it to any small business.
Read more
NG

Nicole G

June 13, 2024 Source: G2.com
"Ease of Use for HR Pros"
What do you like best about Paylocity?

I love the time keeping aspects, payroll ease, reports and the community section.

What do you dislike about Paylocity?

Sometimes the tax team is hard to reach because of their workload/volume.

What problems is Paylocity solving and how is that benefiting you?

Paylocity allows us to accurately record our employees timecards, allows us to onboard employees, and so much more.

Read more
AP

Amy P

June 3, 2024 Source: G2.com
"Paylocity is easy to use"
What do you like best about Paylocity?

Ease of use

Easy to traing a backup on

Simplicity for employees also

What do you dislike about Paylocity?

Not everyone at customer service is able to help with some issues.

Recommendations to others considering Paylocity:

I have used both ADP and Paylocity and Paylocity has better help and is easier to use.

What problems is Paylocity solving and how is that benefiting you?

Ease of use with open enrollment

Communication with employees

Read more
HS

Harry S

May 21, 2024 Source: G2.com
"Using Paylocity for small business."
What do you like best about Paylocity?

The help with set up was exceptional. Ongoing questions have been handled well.

What do you dislike about Paylocity?

Handling a pay period after the notice is a challenge.

What problems is Paylocity solving and how is that benefiting you?

They were a solution for doing payroll for my small business.

Read more
BA

Bernice A

May 18, 2024 Source: G2.com
"Powerful HRIS tool!"
What do you like best about Paylocity?

Paylocity has so many features that can enhance the employee and employer experience.

What do you dislike about Paylocity?

Not much to dislike; even when there is a feature you want, they have a very responsive team that listens and makes changes!

What problems is Paylocity solving and how is that benefiting you?

Before Paylocity we would have to have several platforms for recruiting, benefits admin, training, documentation, payroll, and communication with our employees. Now we can use one system for all those items.

Read more
AU

Anonymous User

May 16, 2024 Source: G2.com
"Always get my questions answered quickly"
What do you like best about Paylocity?

The software is easy to use. I have no problems in entering my payroll every week

What do you dislike about Paylocity?

Currently we have a lot of Hispanics, so there is a huge language barrier when using Onboarding and the employee portals

Recommendations to others considering Paylocity:

Paylocity is very user friendly on both an employee and employer side. My employees love having all of their information at their finger tips 24/7...it also makes it easier on me! I'm not constantly taking the time to get them copies of checks, W-2's, changing demographics, etc.

What problems is Paylocity solving and how is that benefiting you?

We are currently only doing payroll processing and tax submissions (no benefits tracking)

Read more
AW

April W

February 19, 2024 Source: G2.com
"Everything you need to make your life easier"
What do you like best about Paylocity?

I love everything about Paylocity. It wa so easy to learn how to use, and train others to use. I love how the different modules talk to each other effortlessly making my life easier by doing less double or triple data entry.

What do you dislike about Paylocity?

I wish as an administrator we could do more from the app., instead of having to log in on a computer. Other than that, I don't have any complaints!

What problems is Paylocity solving and how is that benefiting you?

Since switching to Paylocity, I have so much more available time to work on other projects or tasks, instead of spending hours updating spreadsheets or filing paperwork in EE files.

Read more
AU

Anonymous User

January 31, 2024 Source: G2.com
"HR Rep"
What do you like best about Paylocity?

Easy reporting, customer support is informative, and payroll is a breeze!

What do you dislike about Paylocity?

Some employees have issues with minor changes but get used to the upgrades quickly.

What problems is Paylocity solving and how is that benefiting you?

Constant upgrades. No issues.

Read more
TA

Tamra A

January 31, 2024 Source: G2.com
"If you put the time in to learn, this platform is a great tool for any business"
What do you like best about Paylocity?

The clean look and variety of HR features.

What do you dislike about Paylocity?

More personalized assistance with Performance Management Module... even periodic check-ins from our account manager would be nice. There are great tools, but it can be hard to visualize how we can best use it without having experience with it. It can be overwhelming when you first start (even after taking trainings that are provided).

Recommendations to others considering Paylocity:

Give yourself time to familiarize and really ask questions about additional features even if they may not be something you need at the moment. This is definitely a solution that you can grow with as your business gets bigger.

What problems is Paylocity solving and how is that benefiting you?

Community has simplified communications across all the sites. Multiple modules have helped streamline various processes to ensure operational needs are met.

Read more
AU

Anonymous User

January 12, 2024 Source: G2.com
"Simple and Easy"
What do you like best about Paylocity?

The system is very comprehensive and easy to use and set up. The team is responsive and answers questions and takes care of issues in a timely manner. Paylocity allows you to automate a lot of processes, making life for you and your employees easier; it also allows for integration with many providers so you can take care of everything you need in one place.

What do you dislike about Paylocity?

We're very happy with the system at this time.

What problems is Paylocity solving and how is that benefiting you?

Paylocity has allowed us to empower our employees by giving them access to their information. It has also streamlined and automated a lot of processes for us.

Read more

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