Parchment Reviews

I had two different great experiences with Parchment. Especially, my second experience was a printed order that would be sent to Turkey from the USA. I got my order in two business days and was notified during the whole time. I would definitely recommend Parchment to anyone

I don't have any dissatisfaction with Parchment.

They helped me to get my bachelor transcript from the USA to Turkey.

We have been a partner with Parchment for almost two decades. We started using them to assist with our transcript services and have been pleased with their services to the institution, staff, and, most importantly, our students. Using their platforms has been easy over the years and continues to improve with innovations as Parchment embodies the philosophy of continual improvements and innovation. Our students also prefer and enjoy the single sign-on through their campus to access their credentials. However, the most significant impact is the 'wallet-style' approach to credentialing, where students can access their credentials from all institutions (Parchment schools) without having to log into each institution. This is incredibly useful for alumni and transfer students. Finally, their customer support, or rather customer care, is top-notch! The account managers are responsive, proactive, and supportive in hearing and relaying the needs of the member organizations. Parchment has been open in their approach to innovation and does well to listen to their partner schools.

New features and upgrades can present challenges for institution implementation. However, as long as there is coordination and awareness, any implementation or integration challenges are quickly resolved.

We use Parchment for credentialling management and distribution. They helped us resolve a workload challenge and have allowed us to focus on other aspects of student record management.

I appreciate how much time Parchment saves our office. The implementation process was easy. Their customer support is excellent. Our graduates love the digital diploma.

I wish Parchment's diploma service allowed for a single file upload similar to Diplomas on Demand. With DoD, users could indicate the template code in the csv file. Running multiple Banner jobs and uploading multiple csv files is time-consuming given the number of templates we have.

Thanks to Parchment's diploma tracking, we now receive very few inquiries from graduates asking where their diploma is and when they'll receive it.

Easy to use, fast and efficient. I use it every day!

I struggle with technology so when the format changes it takes me awhile to adjust.

It is not always easy to know where to send credentials, this solves that problem.

The company has a great product and is easy to use and has quick customer support.

There is nothing I dislike about Parchment.

They offer a lot more than our school requires but it's been very accessible for colleting and sending credentials for us.

The ease of the product and when changes are needed, they respond in an adequate amount of time. As far as the Diploma service, I love that our students are able to get a digital diploma for their use for electronic submissions. The look of our diplomas are very professional and classy looking with Parchment.

Not so much a dislike but we do experience slow responses on the website when we're uploading documents.

Decreased time in ordering, packeting and mailing diplomas. These used to be in-house before my tenure and when I arrived, we immediately moved this process to Parchment. This has cut down our time to get diplomas mailed, staff workload decreased and a much more professional face to our diplomas. Transcript ordering used to be handled in-house with the hassle of walking payment to our business office for each order so making the change to Parchment allowed all of these transactions to be done online with no involvement of our business office. This also has saved us on product needs for in house printing such as official paper, toner, maintanence, overtime work time pay.

Parchment admin is very user friendly, all your historical data is saved in one location at your finger tips. Parchment customer service is top notch.

Parchment admin side does not show you what the students see, sometimes making it difficult to answer student quesitons.

Parchment houses all our alumni transcripts in one location, easy for our alumni to send transcripts to any secondary platform.

It is easy to use. I can move in the program easily.

Nothing. Parchment is great. There is nothing that would need to be changed.

It is easier to send a students transcript to a college or to them than for them to come and purchase it from us.

Because of Parchment's low-cost services, we are able to provide our current students access to their transcripts at only a cost to the school district and not directly to the student.

Often the student does not complete and use their Parchment account because they get "caught" in filling out the account even though they can bypass most of the setup questions. There needs to be a more clear option for a BASIC account.

Also linking to other schools. Our students need to be able to use their already existing high school account to send their CCP transcripts as well.

Students have the power to control who receives their transcripts.

No traditional mailing is involved.

Documented releases help us to notify that the transcript was sent.

Once our students have created their Parchment accounts it makes it easy for us to go and request transcripts, test scores, and letters of recommendation be sent to colleges. Also, uploading the test scores and letters of recommendation is relatively easy. We can go in and see when the documents were sent to a college/university, employer, etc and most importantly when they were downloaded since it always seems to be our fault when documents don't get there in 10 minutes. We have a history that also saves us because again we can say well College A downloaded on this day so it's there it just may not be uploaded into there system. Parchment is quick to respond if we have an issue. I don't use Parchment everyday but our Registrar is in the system on a daily basis, sometimes multiple times during the day. Since Parchment has expanded the documents we can add to the system that helps. Before we had to find other ways to send test scores and letters of recommendation. Now it's in Parchment.

I haven't encountered anything that isn't helpful. Sometimes I do have difficulty finding a student who I know has created an account in the "History" section but if that's the only issue I have, I'm happy. I just go about it in another way.

They've solved ours by expanding the documents we can upload.