parcelLab Reviews

Been using parcelLab for a couple of month globally in our retail biz, and it’s fairly easy to setup. The support team is very responsive and our Implementation Manager was always there when we needed her. Compared to Narvar and Aftership, parcelLab's international coverage and easy customization is a step ahead. A definite recommend for any retail brand looking to expand their post-purchase experience.

We're relatively new to using parcelLab and while the setup and customization have been smooth, there's still a lot we have to explore. Nothing major comes to mind so far in terms of drawbacks. However, I do wish there were more detailed tutorials or a more extensive FAQ section for newcomers like us to quickly get acquainted with all the features.

We had a mishmash of post-purchase communication systems across different regions. parcelLab gave us a single system that works the same, whether we're dealing with customers in Paris, Tokyo or Bangladesh. Now, tracking orders and handling returns is a easy no matter where our customers are.

They've clearly built their software thinking about users like me. Setting up post-purchase emails? Super easy. What really got me is their communication tools. They keep adding cool features, from handling returns to giving insights even before checkout.

ParcelLab has a ton of great features, but sometimes I think they don't show off all they can do. It feels like they're a bit humble about their capabilities, and I wish they'd make some of their functions more obvious.

ParcelLab nails the after-purchase part of shopping. They make sure retailers keep the connection going with customers even after they've bought something, helping boost loyalty and get them coming back. It's about more than just the sale; it's about the whole experience.

Collaborating with parcelLab has significantly uplifted our operations. The team there is not just responsive but also brainstorming strategies, always ready with suggestions for the future. Having moved from another service provider, narvar, I can vouch for the support that parcelLab offers.

Honestly, pinpointing a notable drawback in parcelLab's service has been a challenge; their platform has hit our expectations so far.

As someone in charge of customer experience, I was trying to figure out how to keep customers happy after they bought something. I wanted them to still like us and stay interested. Then I found parcelLab, and things got a lot easier. Now, our customers stay in the loop and feel good about buying from us, all thanks to parcelLab's help.

What sets parcelLab apart is its uniqueness. The product doesn't just offer a run-of-the-mill solution; it offers a tailored experience that resonates with our brand and customer expectations. It's not just about the bells and whistles – it's about the practicality and effectiveness of the tools at our disposal.

One of the standout features is the remarkable customer service. Whenever we've needed assistance or guidance, parcelLab's support team has been right there by our side. This level of responsiveness and dedication reflects their commitment to ensuring our success. In the ever-evolving world of e-commerce, having a partner that's always there when needed.

Our decision to collaborate with parcelLab has significantly boosted our customer satisfaction levels. It's been a marked difference from our previous experience with Narvar. While Narvar's service seemed more like a generic, one-size-fits-all solution, parcelLab's approach is refreshingly different. They actually listen to our needs and challenges, and work alongside us to tailor the solution accordingly.

Narvar's limitations in customization became apparent as we scaled our operations. parcelLab, on the other hand, has been accommodating and proactive in helping us navigate these obstacles. Their focus on creating the best possible experience for our customers aligns perfectly with our vision.

There's not much to dislike about parcelLab – and yes, it's not a freebie. Customization is key in the world of retail, and here's where we've encountered a minor hiccup. While parcelLab offers an impressive array of tools, we've found ourselves yearning for a bit more control over adjusting templates and incorporating banners into our communications. It's worth mentioning, though, that we're aware parcelLab is actively working on enhancing this aspect.

In essence, parcelLab bridges the gap between retailers and customers, transforming shipment tracking into an avenue for exceptional customer service and heightened satisfaction.

Having personally experienced AfterShip's service and endured Narvar's aggressive sales approach, I find parcelLab a breath of fresh air in the post-purchase experience realm. Its brand-centric, fully customizable communications are an evolution, focusing on boosting brand identity and smoothing the customer journey. The promise of a 30-day onboarding period is compelling compared to my prior experiences.

While AfterShip leaves much of the setup to the user, parcelLab mitigates this stress by personally handling the implementation, reducing the workload for the merchant. Its direct integrations with leading logistics providers further differentiates it, ensuring accurate and timely shipping updates.

parcelLab's offering of over 50 email triggers is a commendable feature that goes beyond what I've experienced with AfterShip and Narvar. This helps maintain customer engagement throughout their journey. In essence, parcelLab is a superior choice for businesses keen on enhancing their post-purchase experience.

One aspect of parcelLab that could initially be seen as a downside is the intensive customization process. As a business owner, you may feel overwhelmed with the multitude of options at your disposal for creating the perfect post-purchase experience.

parcelLab solves the critical problem of maintaining customer engagement post-purchase. Through its suite of tools, it allows for a highly customized and interactive customer journey even after the purchase. This engagement drives customer retention, encourages repeat purchases and ultimately boosts my business's profitability.

We saw direct postitive impact for our customer service after GoLive. Pro-active communication towards our customers, in case of delivery problems, was a game changer for us.

Implementation was easy, despite our complex setup and Parcellab was very committed in helping us, getting everything ready.

Visualization of analytics could be better, especially the colour scheme, which makes diagrams difficult to read sometimes.

Support for eastern european carriers could be better, but I guess that's complaining at a high level. Parcellab started implementing those, so we will have a solution in the future.

We use 20 different carriers across europe, which makes it very hard to have a good overview over the current situation in logistics. Parcellab allows us to have one solution and provides the features we need to:

1. automatically inform our customers about the status of their deliveries

2. automate businesses process depending on parcel tracking status

3. optimize ourselfes and carrier performances

parcelLab has performed better than our expectations during the evaluation period. While the product itself is clearly the outcome of an excellent product culture at parcelLab, the team that supports us is also a huge part of our success. They are by far the most proactive success and technical team I have worked with and it seems like they are always offering ways for us to improve that we hadn't even identified ourselves.

The only "inefficiency" to parcelLab is the quality control process that communications have to go through any time you make a change. That said, the process has caught issues multiple times that we had not found. Instead of getting frustrated, I've learned to value this quality process and bake that extra time into my plans.

They may seem like "too big of a solution" for some small businesses. That is why we originally didn't consider parcelLab. But they are incredibly flexible and scaleable, so don't be scared to try them.

We did not have a last-mile delivery communications system prior to parcelLab and we also had very little visibilty into the delivery experience our customers are having. Not only has parcelLab cut down our WISMO tickets almost in half, but our customers love the more frequent communications and new track and trace page.

When it comes to post purchase communication from companies to end customers, there is no getting around parcelLab.

The integration is totally simple and requires less than 2 weeks and little to no IT resources.

parcelLab offers extremely good and fast customer support. You can tell when interacting with parcelLab that they know and understand their tool as well as the market/end customer.

In addition, the tool or the emails are extremely flexible and can be adapted to one's own needs at any time. This makes you much more independent of the parcel delivery service providers when it comes to communication.

A great side effect is that the customer is always led back to your own online store and thus buys again.

In some places, it would be nice to be able to customize the email templates a bit more yourself.

Thanks to parcelLab, we handle the shipping communication to our customer ourselves and do not leave this to a third-party service provider.

In addition, we can track parcels via the backend and evaluate the performance of the individual carriers.

Communication to customers by sending them better tracking information was really improved. Had also a big effect on our revenues and product pays itself. Lot of customers enter our shop through the tracking mail or whitelabeled tracking page. Better then having them on the tracking page of a carrier with no route back to your shop.

Parcellab is growing very fast. therefore a lot of changes in account management and some additional meetings to explain these guys our needs. but not an big issue

tailormade tracking process for our consumers. same trackingmail for all carriers. trackingpage is embedded in our eshop and consumers often buy again after track their parcels. also tracking of returns and notification about delivery has improved. neutral reporting of delivery times is also a benefit

It's a practical tool to provide customers with the service they deserve.

The technical setup is not visible to users, making communication with support difficult.

Carrier Monitoring, Informing Customers, Returns Forecast