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PagerDuty Reviews

User Rating

4.5/5 (Based on 2,076 Ratings)

Rating Distribution

  • Excellent

    56.7%
  • Very Good

    38.8%
  • Average

    4.2%
  • Poor

    0.1%
  • Terrible

    0.1%

User Sentiments

Reliable Alerting System, Extensive Integrations, Ease of Use, Effective Incident Management

High Pricing, Confusing User Interface, Limited Customization, Mobile App Issues

Do You Use PagerDuty?

Write a Review

Review Summary

PagerDuty is widely praised for its user-friendly interface, ease of setup, and comprehensive alerting and incident management capabilities. Users appreciate its customizable dashboards, flexible escalation policies, and integrations with various third-party tools. The platform's real-time monitoring and alerting features are also well-received, with users highlighting their effectiveness in preventing outages and minimizing downtime. Additionally, PagerDuty's customer support is commended for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and performance issues, particularly during high-traffic periods.

Pros

  • Robust incident response platform with realtime alerting, escalation policies, and incident tracking.
  • Easy integration with a wide range of tools and services, including monitoring and ticketing systems.

Cons

  • Steep learning curve for new users due to the complexity of the platform.
  • Limited customization options for some features.

AI-Generated from the text of User Reviews

Reviews
VP

Vikas P

January 10, 2024 Source: G2.com
"PagerDuty (An Alerting tool)"
What do you like best about PagerDuty?

For our organization to preventing any cause or any hazard this application is very good, the pager duty send the alert to the responsible person with real time based and the scalibility is very good as compare to other tool or software

What do you dislike about PagerDuty?

THe UI is not as per standard and hope so it can be cheaper from other alternatives.

What problems is PagerDuty solving and how is that benefiting you?

the incident management feature make this software in unique way and Alerting system of pagerduty is very good and it very help to us analyse the risk and send the alert to the responsible person which saves time.

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as

abhishek s

January 9, 2024 Source: G2.com
"Works as intended"
What do you like best about PagerDuty?

Pagerduty is an incident management tool. Its very easy to use and has all the features such as it alerting and monitoring. it can be integrated with many applications. it has a great software experience due to its vibrant ui.

What do you dislike about PagerDuty?

Nothinhg as of now pagerduty hasnt given any problems to us it is fabulous and i just enjoy working with it.

What problems is PagerDuty solving and how is that benefiting you?

its a great time saver you can let your complete team know about any issues by creating an incident and you can tag the users in that incident. one can also prioritize the incident.

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AS

Aniket S

January 8, 2024 Source: G2.com
"A Software of Incident Management"
What do you like best about PagerDuty?

the use of pagerduty is very relaible, and portal is very organzied and implementation of that software is very easy, and in last the UX is very good

What do you dislike about PagerDuty?

it is little bit Costly, many of time they send multi alert for short span of time which irritate to us rest all is good.

What problems is PagerDuty solving and how is that benefiting you?

Reliable, Incident management is very good and systematic way thats all

Read more
KJ

Kashish J

January 8, 2024 Source: G2.com
"Feedback (PAGERDUTY)"
What do you like best about PagerDuty?

First of all The creating of an Account is very easy and easy to integrate with alerts,and the Incident managing alert system to send the alerts to responsible person with real time is awesome.

What do you dislike about PagerDuty?

there is no major cons from my point of view but the zUI is little bit confusy rest all is good

What problems is PagerDuty solving and how is that benefiting you?

The Alerting system cvery helpful to us and triggered notification to resonsible eprson with real time data, and fully satisfied with the product and it is really very useful tool.

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AR

Akhil R

January 7, 2024 Source: G2.com
"pAGER dUTY (Alerrting tool)"
What do you like best about PagerDuty?

The great feature of Pagerduty is Alrting system , pagerduty sent the alert to the right person who is the responsible with real time data, it helps our time as well as econical or financial solution to our organization

What do you dislike about PagerDuty?

the cpst of the pagerduty is little bit high then other competitors and ui of night vision is not as per standard.

What problems is PagerDuty solving and how is that benefiting you?

Overall i would like to say it is very awesome product and it very helps to organization and it so gretas when pagerduty helps to us from start to finish but in the end it is so cool and time saving method

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DS

Devraj S

January 7, 2024 Source: G2.com
"Pagerduty: The Great Operation Manager"
What do you like best about PagerDuty?

PagerDuty has a agreat user interface and has a great experience as majorly helps in identifying problems and sorting them out hassle free. It helps us out in great ways to achieve and accomplish the task with its great automated features .

What do you dislike about PagerDuty?

PagerDuty is a great software for organisations it can be challenging for new user to use but it is easy to access it one you get used to it.Pagerduty's integration feature can be improved a little bit so that it becomes easy to integrate .

What problems is PagerDuty solving and how is that benefiting you?

PagerDuty is solving N number of problems for as it has great automated features and it saves manpower its just a great software which get integrated to the software and solves the operations tasks easily as incident management by checking out onto all problems and giving the input about oppurtunities.

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MH

Muskan H

January 7, 2024 Source: G2.com
"Valuable Feedback of PagerDuty"
What do you like best about PagerDuty?

the featuree of make a incident and give to access of responsible eprson is very good and it is modern and very capable platform to send alerting with responsible person with reakl time checking.

What do you dislike about PagerDuty?

The use og pagerduty according to me there is no cons but every software wants modernization with respect to time to chase the hurdkles amd this platofrm many time get be confusy as well

What problems is PagerDuty solving and how is that benefiting you?

In pagerduty the noise alerting feature is very awesome and fantastic nd it helps to send real time alerts to rresponsible person it helps aa alot

Read more
ME

Mike E

January 7, 2024 Source: G2.com
"Notify Team members"
What do you like best about PagerDuty?

we use pagerduty when we need to notify the team about anything important we trigger a incident so that every member of the team can be notifies about the issue. It has all the features such as it can be used for both call and send sms. It has great integration support as well we have integrated aws with pagerduty for better response. Its really easy to use and can be easily implemented with your current system.

What do you dislike about PagerDuty?

The reports are bit of a mess they dont show everything in detail which can be a bit of a issue.

What problems is PagerDuty solving and how is that benefiting you?

We can connect with all the team members and can easily let them know about the issues with the system. It has helped us better collaborate with our teams.

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PB

Paulo B

January 5, 2024 Source: G2.com
"It's wonderful to be able to receive immediate notifications in any situation"
What do you like best about PagerDuty?

Mobile apps that are easy to use and intuitive are even better. We can also receive alerts based on an incident in our email, SMS and Teams. It helps me keep track of my clients' issues when I'm away from my desk.

What do you dislike about PagerDuty?

It has a slight delay between apps on the desktop. It would also be great to publish lists for people who need to see them without needing a license to do so.

What problems is PagerDuty solving and how is that benefiting you?

PagerDuty allows you to define groups to manage your team's package. It is a cost-effective solution for organization and helps create widgets quickly. Additionally, PagerDuty allows us to contol the communication bridge and allow people to manage the workflow.

Read more
BM

Bharat M

January 5, 2024 Source: G2.com
"Solve issues with Pagerduty"
What do you like best about PagerDuty?

Pagerduty is an incident management tool which we use to manage our operational isssues. It has some great features which helps in maanging our number of incidents. Its very easy to use and it provides all the benefits to all the teams without any hassles. We use it daily and love using it.

What do you dislike about PagerDuty?

Pagerduty is very intutive to use and helps us to curb all the disturbances which occurs in our operation. we dont face any issues in our daily usage.

What problems is PagerDuty solving and how is that benefiting you?

It is really easy to use and set up it can be easily used between teams without any issues. escalations are sent imediately and its very easy to anwser them.

Read more

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