Outreach Reviews

So easy to set up and create sequences and create custom journeys for prospects and customers. Our account manager proactively reaches out to me to help fix issues before the issues cause major problems. I love the service.

I can't really think of anything that I don't like. Best sales automation tool I've ever used.

Automated sales activity tracker. So easy to track engagement and messaging with our sales teams. Our sales teams are more productive and find it easier to set up new follow-up tasks. The support offered cannot be beaten. I love our support team.

What I love most about Outreach is that it is extemely easy to use, straight-forward, and they have a great support team who are normally extremely responsive and quick to solve any issues you may encounter. In my opinion it is the best outbound platform I've encountered and I recommend it to any organization who does cold outreach. It is easy for reps to learn how to use and has a plethora of capabilities you can choose to use or not. They're also great about taking suggestions from clients about how to make their platform better which is much appreciated by daily users. They have several videos for both users and administrators to help answer questions independently or overall just better familiarize yourself with the different uses and capabilities.

I honestly don't have any dislikes about Outreach. Their team is great, the platform is great, and they are quick to solve any issues. You have to know when using any platform there will be technical issues that are out of their control, but their team does a great job of staying on top of them and keeping you updated on the status of finding a resolution.

Outreach solves the problem of having to individually track each prospect, account, and deal. It houses everything in one clean space and allows you to sequence people or create one off tasks that auto populate when they are due so you sign in every morning knowing exactly what you should have done by the end of the day. It also helps track activity data for your team so management teams have visibility into what each contributor is getting done and gives insights on what emails are being opened and responded to most, what time of day the highest pickup rates are, etc.

1. It has a variety of essential features needed

2. It has amazing sequence-creating options

3. extremely customizable

4. Love the UI

5. The insights and reporting on day-to-day activities are amazing and scope of integrations

Nothing in particular except that as a user I don't have the control to customise it, however, its a great tool altogether

The tool helps me solves my needs for the end-to-end sales cycle.

1. I prospect and add my list to outreach

2. the ICPs can be easily studies with the smart connections of LinkedIn and the CRM platform

3. I love the sequences and the email tracking metrics

4. the dashboard helps me track my work for the day

5. The tasks help me prioritize my work and also work efficiently without losing track

6. great engagement tool for outbound SDRs and for AEs like me

7. The integration scope

I like how user friendly it is. It seems to make sense in terms of workflow, how to organize your accounts/prospects, and is easy to find things.

I dislike that they changed the reporting dashboards. The old weekly boards with customizability for days, weeks, users, etc. were very handy but they changed it so it was only a daily report with minimal customizability.

A platform to contact prospects at scale. Organize and automate many daily tasks like calling, emailing, and linkedin messaging

From its simple setup on the admin side, to the ease of use for reps, and control it gives to standarization (all while leaving room for creativity and testing), is unmatched! I just had a question for support and they responded and had it solved within 10 minutes. Game changers!

Love Outreach, nothing bad to say about this platform.

Open rates, reply rates, clickthrough rates, call durations, you name it!

Outreach is a GREAT tool to help sales teams ensure that each of their prospects is worked in a consistent way. It is critical that each prospect get followed up with consistently and Outreach helps sales people create a process to ensure that each prospect follows the same path. We ( PhoneBurner ) recently built an integration with the Outreach system to help our mutual customers get their calls done fast and the Outreach integration team was instrumental in helping us get the app up and running quickly.

Not much to say here at this time. the system has been simple to set up and configure. The support team is quick to respond.We have been using the system to create an integration between Outreach and PhoneBurner and as well as Salesforce and the data sync with Salesforce is quick and easy and the dev tools and documentation to allow us to add PhoneBurner functionality to the system was straight forward.

creates a simple-to-follow process for each rep and their leads so that each lead is worked consistently

How I don't have to think about sending emails Outreach will tell me explicitly when I need to send them and make calls based on best times of the day for open and connect rates!

There are a lot of buttons to press to log a call; I feel like it should know if they didn't answer or not without me having to click "no answer".

Dig into it! The best advice I got as a seller was to dive into new technology because you probably wouldn't have bought it if it stunk. Know it can be annoying to figure out at first, but I promise if you can even generate one or two additional meetings or get 1% faster using the new tool it's worth it, in my millennial opinion.

Efficiency in our outbound motion for emailing and calling people

Cadence creation and user interface is very smooth.

I couldn't go to create multiple sequence for one lead, hard to run 2 campaign at single time for a lead

Followup with customer , on time predictability towards sales and pipeline -

It has all the relevant stuff you need to automate emails as a sales person.

Recent updates have not been good, feel like every update takes the platform in the wrong direction.

Automates emails, sets up call and LinkedIn tasks.

Outreach has been a huge help in my demand gen efforts. I appreciate the thoroughness of the prospect information AND the great details on the prospective companies.

My only complaint is the limits of outbound messaging that are in place. Which would only be resolved if it was possible to increase the limits or remove them all together .

I'm solving the issue of having to search mindless hours for new prospects. I can find, engage, book and sell all right there in outreach. With the numbers Im getting now, its been very easy to reach my KPIs.