Osano Reviews

The responsive support team and documentation on their website are helpful

A non-existent feature that would allow us to mirror prod to staging environment

Staying compliant with privacy laws and regulations across the world

Osano is so user-friendly that it gave me a sense of familiarity as if I've used it before. It boasts intuitive interfaces with easily understandable notices and offers a multitude of well-documented features.

It can be expensive for businesses with high traffic websites.

Being compliant with GDPR.

The UI is easy to use and any question I have the staff is quick to respond

Mobile consent is still a bit hard to use

Cookie and script consent

First, the onboarding is great. Personalized calls guide you through the initial setup, teaching you the tool. Second, the tool identifies all kinds of cookies, scripts, etc, and auto-classifies many to make your life as an administrator a bit easier. Anytime I have had a question, the my account rep and support teams have been eagerly avaialble to get me where I need to be.

Don't go into it expecting magic. While the tool helps identify a lot of the cookies, scripts, etc, it'll find plenty it will not classify and you're going to be left with some legwork. While, I've used several competitor products, and Osano has been my favorite to date, it is still not a "launch and forget" solution. Be dilligent!

I manage a collection of brand-specific websites under our FinTech parent company, and CCPA/CPRA, and other US-based privacy law compliance is an absolute necessity. Our valued partnership with Osano helps us maintain this objective.

The human support and guidance puts Osano head and shoulders above the competition.

The pricing is here than other services, but the value is there.

Continuous comprehensive site scanning for new cookies and scripts, with notifications, has been very helpful. The auto-identification of cookies and scripts also minimizes the time required for management of the policies.

As someone who does not have a lot of insight on privacy laws, the Osano team (Sam Chalek and Chris Washington) were super helpful and patient breaking it all down.

Some elements on the dashboard are very confusing without the help of a CSM and a technical implementation manager.

It is the cleanest cookie tracking tool I've used and our business is going international and I LOVE how Osano has privacy and cookie templates available for merchants to use.

Super easy to implement, understand and calibrate. We were able to go from "contract signed" to implemented on the first website in about a week and a half. UX was easy to update. The online guides were easy to follow. The customer service agent was eager to help and knowleagable.

The DSAR form takes a lot of modifications to make it useful

Some of the defaults are not helpful, and changing them took time. Specifically the "cookie icon" for the preference manager. We had to find online guides to get it to the design/feel we wanted. Those guides were helpful, but the default image of the preference manager was glaring and inconveniently placed in its default state.

Handles CCPA and CPRA regulations as well as manages the legal needs across various states as new laws roll out.

Enables DSAR requests to be implemented and monitored from a central location

Makes it easy to classify cookies and scripts to ease the concerns of legal without costing marketing massive conversion losses

The cost matched any size of company. The enterprise offering (We purchased) matched the needs well, but the single website offering is just as robust with the same features and is a reasonable price.

Easy to use, supurb interface, Head above the competition!

I have no qualms at this point! Super easy to use and maintain!

Lots -- We have less to worry about with Data recovery and CCPA etc...

I love how this system can be used for an entire team. We have several different departments that need to touch and review this information and this program makes it so easy and efficient. I love that it is task-oriented as well.

I do not love all of the emails that come from Osano. There are a lot of reminders and informational emails. I feel like those can be limited a little.

We needed a way to easily look through all of our systems and programs so that we could easily disclose a customer's information or possibly delete it. The program allowed us to upload all of the vendors where we keep customer data so that we can look through them when the request is made.

Our organization recently started using Osano to organize our data privacy requests. It's very easy to use, and allows us to make sure all of our data removal requests are acted on in a timely manner.

No downsides that I can think of! We have only been using the platform for a short period of time. So far, it works as expected.

Osano allows us to effectively manage our user removal requests. Various employees cover different databases, so it's helpful to be able to assign users to different tasks and track that they are all completed.