Orderhive Reviews

PROS: The capabilities are incredible, the ability to add custom fields against products, orders, and customers is fantastic, and their customer service is second to none.

CONS: We've found the integration with Xero to be a little clunky.

PROS: Orderhive allows us to integrate almost everything with almost everything. Probably the best feature of Orderhive is the least tangible or measureable: the staff. The customer service I have received has been outstanding thus far. The team are knowledgeable and transparent and will always at least try to help you get to where you need to be. Setu (AM) is smart and incisive and always goes above and beyond to get you there. I'm not sure when he sleeps, but is always around when you need him. The rest of the team are supportive and available. The automations are our other most liked feature. The ability to set rules based actions, create auto invoices, send emails when something happens, move orders around automatically is great. I genuinely could not find another piece of similar software that will do as much as orderhive does, for the pricepoint that it does it at. It is not perfect by any means, but even in their flaws, they excel: there is, built in, a feedback feature which when opened, will allow you to search for issues highlighted by other users and from there you can see if it is development, planned, executed etc. If something needs doing they listen to users almost constantly and will implement it. It feels like they are building and evolving the platform on almost a daily basis and based on customer feedback, which is awesome, as it means if you find something that should work better, you can just enter a comment into the system, describe what, why, usecases etc, and you can keep track if it is being implemented, when and how etc. They also have the ability to fast track features, custom reports or invoice templates if needed, for payment. This is great if you have an urgent need and time is more important than money in that scenario. Overall, It's awesome. Not perfect, but way more perfect than anything else currently on the market.

CONS: The one downfall of Orderhive is its biggest plus - It's massive. There is no way you will learn it all in a week or even a month. It is so packed with features that it's impossible to know how many ways it will fix workflows or what it can help you with, simply because it is so flexible; this takes time to learn. The demo version is not long enough (2 weeks) and you'll need to pay for the team to set you up ($99). This is a bit catch 22, when you do the demo with demo data, it looks like a fairly standard bit of kit - nice but nothing super special. It's only when you actually get your data in there and start using it that you begin to understand how and why it will help. You need to pay for this though, and i as a demo user, did not want to pay to be set up in a piece of software that by definition I hadn't decided i was using yet. Doing the demo with the team definitely helped and I recommend it to everyone. It's impossible to get an idea of it on your own. The help database is good, lots of videos, but way more depth is needed in articles to understand how features work the way they do. For example, what rules the automations follow. What order they get activated in. If one is triggered and another 2nd later automations instructions conflict with it, what happens. The automations side is new and I feel like they are still building it out though, so probably more articles will come later. The features though are great, and we genuinely couldn't run our business without them.

PROS: We are very new to this app and it has truly changed our process and raised productivity of our inventory tracking. We LOVE the capability of controlling inventory and building bundles for our customers. Incredible!

CONS: No complaints.

PROS: At the beginning, we thought it was over-ambitious to even ask for an app that does unlimited inventory on an affordable price. Orderhive was our dream come true, and we couldn't believe the package included customer support too. And not any customer support, but one that will always be there for you, whatever you mess up! Knowing this, I believe we'd pay much more for an app like Orderhive. I sincerely recommend you to consider it, it is worht every penny! I analyzed many similar apps, but nothing got even close to it! Therefore, spare yourself the research, and get Orderhive immediately!

CONS: Getting familiar with it is a serious piece of work, but nothing you can't cross over. If I were in the dev team, I'd make order forms more flexible, but nothing else. Customization is good the way it is.

PROS: If you want an efficient platform that can be accessed easily, Orderhive is the one! It simplifies utilization of advanced inventory tools with the mere fact that it gives access to the system from literally every location or device. I like it because it strengthened my contribution in the company, it widened my horizons, and made me feel more productive.

CONS: There are so many features to explore, and only 15 days to try it. If it was up to me, I'd extend the trial period to 1 month, that's what it takes to get at least a basic picture of how the software works.