Oracle Field Service Cloud Reviews

I like the functionality and ease of the software. It makes moving through multiple systems a lot smoother.

I did not like the start up at first because it was a little slow transitioning but once it was up and going I love it now. I do not know how we ever functioned without it.

I recommend it if you have multiple employees and need something that is compatible with more up to date software.

We are meeting metrics goals because moving through the systems when focusing on a sale is so kuch easier now.

Well, with Oracle you can do a lot of things. Customization at its finest. It can really automate all your business process and replacing your manual workflow with integrations and complex workflows.

Sometimes there is a bug or issue logging in, however it can't be fixed right away since it is cloud already. But with the help of knowledgeable technical support, you don't have to worry.

Automation. With the use of Oracle, you can now complete your business process in just one tap. From order to cash, source to pay and many more. Standard reports are pretty awesome, dashboards and KPI's.

Cloud management and customer service and prompt response

Complicated system , understanding takes some time

Customer data management

It makes the techs in the field have an easier time navigating the customer experience. It allows us to combine all the different systems used for our customer data in a one stop shop for the field techs and their managers to view the data. Field service cloud also allows for an easy to use interface to see their routes throughout the day.

Because of the ease of use in the rare case of service disruption techs are not familiar with what they need to do to continue with their day.

Better data capture on jobs completed to allow us to integrate without BI solution for stats evaluation.

It's very user-friendly and fast. Easy to use and intuitive.

Nothing I dislike for now. It's way better than any other apps I used in the past

It's a great way to keep track of clients' accounts. The feature I like most is the one where you can see recently used items

Intuitive design and user-friendly. Helps deliver optimum efficiencies across departments. Dynamic capability from a technical standpoint that allows our users to get the most of their tasks.

Implementation and training users who had never used oracle before was a challenge. Given the size of the platform, it can be intimidating to end-users at the company who aren't used to a large sized ERP.

Complete all the training seminars and do homework when you are first onboarding. This will help you understand the interface and gain confidence with the applications.

Maximizing work efficiency in the field and automation which allows employees more time to focus on their assignments and not waste time with redundant data entry

The ease of use integration with other Oracle systems. It is very user-friendly and doesn't take a lot of computer knowledge to use.

It seems to run a little slower when we have a heavier group of clients, but having a smaller customer base could be benefical

Worked as "customer service" at the office... was the first point of contact when someone had an issue

How quickly the system work with one another in conjunction with multiple system in the banking industry

The random updates can be a pain at times but it works fine outside of that

Searching for information for the customer or using the system with particular applications such as form

Oracle Field Service Cloud is a cloud-based field service and client communications arrangement. It gathers data from the field and learns in real-an ideal opportunity to accurately anticipate future occasions, lessening organizational expenses, and increasing efficiencies. This is a strong platform used to change over our standard paper and pencil data and digitize them. All of the clients' information was uploaded and easily accessible. Oracle Field Service Cloud is amazing tool use. It helped in putting away our client's records appropriately. The item is very easy to use and intended to be compelling and proficient. Oracle field service cloud is useful because it monitors all the information for you and it is very easy to use. Organizes field data, and lets you have your own company's template. There are no bad inquiries to their reps when you call and their platform is super easy to use.

There are issues on the administrative end regarding their access and an inability to appropriately track and report inside the platform. The drawback of utilizing Oracle is that it has many strides to perform a certain something. It is moderate and takes some time to load and use, it ought to be faster. In the event that you make a mistake, it is difficult to address.

This program allows you to increase effectiveness and lessen costs by monitoring employee and client activity that allows you to take care of business issues and improve organization. Real-time traffic assists with avoiding traffic clog. Oracle made this easier with their adaptability on the best way to organized per your necessities.

I like that it’s a technology that allows business to have transaction in system and allows it to go to the cloud

What I dislike is the system sometimes get stuck and I have to shut down register system shut down. I have to reboot it

It has impacted it by every transaction I make everyday. Make it easier to access certain items.