OptinMonster Reviews

User Rating

4.2/5 (Based on 374 Ratings)

Rating Distribution

Excellent
64.7%
Very Good
15%
Average
6.4%
Poor
2.1%
Terrible
11.8%

User Sentiments

Intuitive Pop-up Builder, Extensive Trigger Options, Excellent Customer Support, Effective Lead Generation Tool

Limited Free Version Functionality, Occasional Technical Issues, Confusing Platform Navigation, Inconsistent Mobile Responsiveness

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Review Summary

Users appreciate OptinMonster's user-friendly interface and the numerous high-quality templates it offers, making it easy to create visually appealing opt-in forms. The drag-and-drop builder allows for customization, and the wide range of features, including A/B testing, analytics, and detailed reporting, are praised. However, some users have reported occasional technical issues and a learning curve for using all the advanced features. Overall, users find OptinMonster a powerful tool for lead generation and consider it a valuable investment for businesses looking to grow their email list and improve conversion rates.

Pros

Comprehensive suite of features for lead generation and conversion optimization.
Easytouse draganddrop interface and intuitive design.
Flexible targeting and segmentation options to personalize campaigns.
Detailed analytics and reporting to track performance and make datadriven decisions.

Cons

Pricing can be steep for small businesses or those on a tight budget.
Some users have reported occasional technical glitches and bugs.
Limited integration options with certain email marketing platforms.
Customer support can be slow to respond at times.

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Reviews

Katrin

November 20, 2024 Source: Trustpilot.com

The problem was solved very quickly and…

The problem was solved very quickly and in addition a video was used to explain how to solve the problem independently in the future. Very friendly and professional support as always!

Gabrielle P

November 19, 2024 Source: Trustpilot.com

Great Support

I recently had the pleasure of working with Rebecca from the billings department, and their support was truly outstanding. They were prompt, professional, and incredibly thorough in addressing all my inquiries. Every question was met with clear, concise answers, and they consistently went above and beyond to ensure everything was resolved efficiently.

I also want to thank Brownyn & Angie, whose assistance was invaluable in ensuring everything was handled seamlessly.

One area for improvement would be the subscriptions process, as it would be helpful to receive a notice or reminder prior to renewals to ensure transparency and prevent unexpected charges.

Nicole Do Tanque

November 18, 2024 Source: Trustpilot.com

The support team and quick with a step…

The support team and quick with a step by step solution which worked immediately.

andrea

November 13, 2024 Source: Trustpilot.com

Quick customer responses

Date of experience: November 13, 2024

Hande

November 11, 2024 Source: Trustpilot.com

Always very quick and helpful support…

Always very quick and helpful support team! Thank you, Bronwyn!

Katarina Umana

October 25, 2024 Source: Trustpilot.com

attentive to detail & timely response!

Date of experience: October 25, 2024

Allen Knoll

July 18, 2024 Source: Trustpilot.com

So far things are moving swimmingly

So far things are moving swimmingly. Integrations are interesting how it all works.. then conditions it's going to be an adventure

Samuel Valente

July 2, 2024 Source: Trustpilot.com

Optinmonster customer support is…EXCELLENT

Optinmonster customer support is excellent. I always get a response within 24 hours and they always know how to fix any problem I've had.

SVM

June 25, 2024 Source: Trustpilot.com

OptinMonster is an excellent and…

OptinMonster is an excellent and extremely reliable platform! Support is off the charts responsive too!

Mark Knight

June 20, 2024 Source: Trustpilot.com

Pop-up software that integrates and flex's to your needs / objective

OptinMonster is a versatile platform - you can build solutions to meet your specific data capture / pop-up requirements. Be that a simple pop-up to countdown to your annual conference, or a pop-up on exit intent with an offer code / include data capture forms - all of which can be integrated to your MarTech stack. Further, we recently implemented a legal disclaimer pop-up for first time visitors who clicked a link on our page, saw the pop-up and could then choose to accept the legal terms (convert) or not. If converted then any subsequent clicks on that page were able to pass through to the target URL without the pop-up showing again - This was a complex solution - BUT the SUPPORT i received and hand-holding from their support agents, creating demo videos, going into my campaign to bug fix for me - enabled me to deliver on the campaign intent, when it felt like i would not be able to meet my objectives.
Outstanding support.