Opsgenie Reviews

Escalation in team, add the right responder

Phone calls, but we can always disable that

Go for it, it will make your incident management easy to handle

Alarms are not lost if not ack by the on-call person, thanks to the escalation possibility within the team. It helped us get rid of the on-call phone that used to go around within the team. We can have on-call teams from wherever thanks to Opsgenie. Also, add responder option is helpful when we need help from a different/more specialist person.

The Most like features about opsgenie are:

1) It is very easy to setup for on-call roation and get noticed thorugh SMS, call and mail.

2) The notification alert has all the details of paging either it be incident or any issue.

3) It can easily integrate with third party tools tools like jira, datadog, etc.

4) As a SRE team member we have integrate it for datadog monitoring tools and if any alert get trigger the thrashold we get pagged on-call rotaion.

The Most dislike features about opsgenie are:

1) The licensing cost is very high for any small orgnization.

2) Our company heavenly relay on this opsgenie tools any outage or performance issues or delay in alert can lead to excissive loss.

3) The documentation can me imporved and have more topic should be available in Atlassian university.

It helps or company get notificed 24 hours. As a IT infrastructure teams member our outage can get at any time with helps of opsgenie we instant detect the issue and works on resolution. The integration with lot of third part platform helps us to easily integrate and works on diffrent pagging tools. It also helps in pagging diffrent teams on-call person at time of outage or service distruption.

Nice best experience on website also I appreciate the support team for help me

Nothing ever thinks are perfect nothing is dislike

This solved every problem I has thank so much for your hel

What I like best about Opsgenie is that it automates all my incident processes. I don´t have to worry about if my team got the alerts or is assigned correctly, Opsgenie manages all that for me in a simple way. Anybody can setup Opsgenie.

What I don't like about Opsgenie is that it doesn't give me a Microsoft Teams option for the incident conference room, my organization does not use Zoom so that feature is not useful to me.

It connects to my PRTG monitor and automatically assemble a conference room to solve the incident. I don't have to pay for another alerting tool and my team is always aware of what is happening.

Opsgenie is one place where we can put all our production and development servers and configure the appropriate templates,proxies,etc for them and monitor them efficiently .The additional feature of Opsgenie is that we can put a phone call or sms alert whenever we get a specific priority alert like p1 or p2 whenever it triggers in Opsgenie.Opsgenie helps to avoid Outage in production systems by informing the team about any server which needs to be fixed before the customer gets the problem.

I have been working on Opsgenie for two years and as per my experience ,if we have put all the templates,groups ,proxies and macros configuration correctly then there is no chance of missing an alert.So there is nothing i can dislike about Opsgenie.

The most important thing is to monitor our servers which we have created for our customers.Opsgenie solves that problem by giving us real time data about our servers like apache usage,memory usage,CPU usage,logs of our services.It also runs predefined scripts configured in zabbix to solve some basic issues like clearing cache,logging out disconnected users from all servers which helps in reducing alerts.Opsgenie has additional feature of Alert anaylsis where we can get meaningful insights and trends about the alerts we get and we can filter our analysis on the basis of days,weeks,months and years.

This system allows staff in your organization to keep track of and organized your on-call schedules.

So far, there really isn't anything that I dislike.

On-call scheduling and notification.

The possibility of configure phone calls in order to manage and escalate alerts

sometimes the schedule and escalation configuration is confusing

We are aware of every alarm and we have the proper time response for each one

Ops genie lets my team effectively handle incidents across multiple services and infra, and to also set up alarms for these incidents.

I specifically like the postmortem tool, which helps me track all the improvements that I can make to my services.

It more or less does what it is supposed to do, and I have personally not faced any major challenges when I use this tool. A perfect 10 rating from my side!

Incident management and alerting are the primary use cases we use ops-genie for.

It saves a lot of effort on my team, and brings a structure to the whole exercise.

The possibility to automatize the day-to-day operational processes it's a very handy feature: The possibility to analyze the alarms and the time of response is also handy. The integrations with other platform are great!

Nothing in particular. I found Opsgenie very handy to manage different types of situations. It's great to use it!

Mainly incidents. The main benefit is to have a well-organized and automatized process. Opesgenie is great to organize it. You can start from an alarm to create automatic tickets and notify the member of your teams.

Everything, automated bridge calling to related teams and reminder to participants, whenever there is escalation of incident opened in opsgenie. Easy to manage teams and contact person shiftwise rotation of teams as well.

Can be integrated to SLA metrics and keep track of uptime.

Sometimes alerts persist even after closing the incident. Then need to close alers manually.

Automated calling of troubleshooting bridge of incident/outage.