OnScreen Reviews

The support from OnScreen through learning how to create guides was extremely helpful in building the guides. Staff were friendly and made the learning process easy.

We have other job aides that are needed as references to complete tasks that were difficult to add into the guide. Having a better way to integrate these job aides would be helpful.

The onboarding processes can be difficult with lack of tools. OnScreen helped to provide a database to keep simulated guides to help with the onboarding process.

OnScreen is easy to use and offers in-application learning so we stay in the flow of work. The OnScreen team has been outstanding to work with as well.

OnScreen has been able to provide what we need as far as support and analytics, so there are no dislikes to list.

The application is easy to use and effective! The times we've needed enhancements or additional support, the OnScreen team has been quick to help and always is available for a conversation.

Onboarding, process documentation and succession planning. The greatest benefit is how quickly anyone can learn a transaction/process using the applicaiton.

Customer support was exceptional. OnScreen staff went above and beyond to ensure that all of the programming needs were addressed. Weekly calls were scheduled to address any issues.

It would be nice if it worked on more browsers. As a Firefox user, I found it challenging to have to use Chrome in order to set up training manuals.

New employees are using the training services, which has created extra bandwidth for Operations staff and team. We do not have to schedule as many 1-on-1 training sessions.

OnScreens has a super easy content creator that is so easy to use that all you need to do is click record and then complete your transaction. Once you have completed the transaction, you need to add some information to the steps (baloon tips) and share the content with your team. It's that simple.

Nothing that comes to mind. The whole team is fantastic.

We want to reduce the time it takes to create and maintain training matierals, onbaording users and to share knowlodge.

The ease of use to create guides and make them appear on the application screens

nothing ! either on Author topics and in End user use, all features are very complete and user frendly

We have 2 main objectives: succeed when on-boarding new colleagues and make them improve their knowledge on enterprise applications and business processes

We were able to roll it out to our team in under 3 weeks.

Nothing, everything has been good till now.

Include your power users early in the process.

We are using it for Finance processes mostly in AP and AR.

The flexibility and very structured implementation plan.

Have not found anything yet that I dislike

OnScreen helped consolidate and onboard people on new systems and processes with less training and yet reach high efficiency rate

It makes it easy to walk users through the system without having our customer service team tied up too long.

none at this time everything is going great so far.

Start with one use case then optimize.

User system training

How quick it was to learn it and start digitizing our old documents and processes.

Nothing yet, all is good and everything is so much easier now

All training and as a platform to communicate changes.

We have saved countless hours in documentation time on our last ERP project.

Easy implementation , easy guides to create, great support, The customer success manager has really made this project a success

Nothing yet ! Our free trial has gone amazingly well and we cant wait to get this in full use

try the pilot, see you easy it is to use the software and then write your own review, it really has made our lives so much easier

User adoption for Web Applications and Onboarding for Churn.