OnPay Reviews

User Rating

4.8/5 (Based on 832 Ratings)

Rating Distribution

Excellent
91.6%
Very Good
4.8%
Average
0.8%
Poor
0.1%
Terrible
2.6%

User Sentiments

Excellent Customer Service, Ease of Use, Affordable Pricing, Comprehensive Payroll Features

Inaccurate Payroll Processing, Delayed Customer Service Response, Lack of Automated Payroll Feature, Complicated Initial Setup

Do You Use OnPay?

Write a Review

Review Summary

OnPay is praised for its user-friendly interface, intuitive design, and comprehensive support options. Reviewers highlight the software's ability to streamline payroll processes, including pay runs, tax calculations, and direct deposits. The reporting feature is well-received for its robust insights. Additionally, OnPay's customer service is lauded for its responsiveness, professionalism, and proactive approach in addressing user concerns. However, some users express dissatisfaction with the occasional technical glitches and limited customization options.

Pros

Userfriendly interface simplifies payroll processing.
Streamlined onboarding process for new employees.
Comprehensive reporting and analytics provide valuable insights.
Excellent customer support with quick response times.

Cons

Limited customization options for complex payroll needs.
Occasional system outages or slow response times during peak periods.
Some users report minor issues with accuracy in payroll calculations.
Integration with certain thirdparty software may require additional effort.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Edith Jonas

November 1, 2024 Source: Trustpilot.com

No regrets

Jumping into a new company so payroll was a new experience for me. After very little research, I decided to try OnPay as our payroll program. Seven-ish years later, I have no regrets, and frankly, OnPay makes me look really good at payroll time.

John Panzica, D.D.S

October 31, 2024 Source: Trustpilot.com

OnPay

OnPay has been handling my payroll for over nine years and they are great!

Boston traveler

October 22, 2024 Source: Trustpilot.com

Excellent service and customer service.

Date of experience: October 22, 2024

Glen Bradburn

October 22, 2024 Source: Trustpilot.com

Great Support and Easy to Use

I have found OnPay very easy to use and the support has been very patient and helpful.

Riverview Animal Clinic

October 21, 2024 Source: Trustpilot.com

I have been using Quickbooks for the…

I have been using Quickbooks for the last 14 years, just started Onpay July 16th, so user friendly and love the fact that they take care of quarterly taxes.

Carissa Cook

October 12, 2024 Source: Trustpilot.com

Easy to Use and Great Customer Service

OnPay is an easy-to-use forum with incredibly helpful and respectful customer service!!

PE

September 19, 2024 Source: Trustpilot.com

Satisfied business owner

We're a small business who have enjoyed the ease of use of OnPay for our payroll needs.

Steve DeNicola

September 19, 2024 Source: Trustpilot.com

Why I don’t look elsewhere for payroll services

We have been using OnPay for our payroll needs at our church for several years. During this time, there have been several specific things that I have needed assistance with. OnPay has a staff that is knowledgeable, attentive, and available every time I call for help.
Not only does their website work exceptionally well with no glitches, but their technical support is knowledgeable and very proficient.

Amanda

September 16, 2024 Source: Trustpilot.com

Smooth Payroll

OnPay is simple to use on a monthly basis for payroll. I can easily update employee details when needed. Best of all, the interface is user-friendly.

Penny Johnson

August 10, 2024 Source: Trustpilot.com

A game-changer for this small nonprofit

As a small nonprofit organization, we operate with a small part-time staff. Using OnPay for our payroll has been a game-changer. It is intuitive. It is a comprehensive service that manages our payroll taxes and reports, our PTO calculations, and onboarding tasks in addition to providing seamless direct deposit paychecks. Customer service is great. I don't know how we managed before we found OnPay.