OneSignal Reviews

During years, we have worked with OneSignal's push notifications festures, and it has been a success. Beyond how well the product has worked for us, I want to highlight the good rapport and effort of their Customer Success team in understanding the issues or challenges that customers like us present. Specifically, I would like to commend Italo Zunino. Firstly, Italo always seeks to understand the business and explore possible avenues for collaboration. This is evident in the questions he asks at the end of the discussion about the business. Secondly, the proposals he makes always adapt to the volume or circumstances of the business. It has truly been a pleasure to work with him, and in our case, the success of our continued collaboration with OneSignal is thanks to him.

There is no specific things that we really dislike.

Push notifications to the users of our customers

Ease of implementation and use. Their documentation is robust, well written, and very easy to understand, and on top of that they have video tutorials on YouTube.

They also have amazing support! I have only needed help from them once, while trying to use push notifications to update a Live Activity in iOS. I contacted them via their online chat system and got a very quick response. They stayed engaged until I had things working on my end. Brit in particular was super helpful!

I can't recommend them strongly enough.

Absolutly nothing. There is no downside to using this service.

My iOS app supports Live Activities, and needs to update even if the user has killed the app. This requires push notifications, and OneSignal makes it almost trivial to solve this problem.

It offers great tools to keep our users active: push notifications, inapp messages... and they are very easy to send

I use one signal only for the notifications and inapp messages and they work preaty well, so i dont really have any to dislake...

it really help us to send notifications to our users so we keep them active

I like how easy is to set up onesignal and to use

Im not really having any major problem with onesignal so far

Im using the inapp message option to make the users rate my app on the store

OneSignal has great support. I have had good experiences all around, but Xinjuan in paarticular has been awesome!

They have a lot of documentation online and while I am glad to have it, it can be difficult to navigate.

Allowing our community to opt in to push notifications of upcoming videos and blogs.

For me the best about OneSignal is the wide range of powerful tools to reach users while they are navigating into our apps. It help a lot to keep them engaged and push them to buy more products related to our service.

Specially mention to Journeys, ideal to automatize marketing campaigns.

Analytics is getting better also

Maybe email cold be more powerful, despite I understand that is not the main focus.

On the other hand I would like to have more flexibility regarding languages, as our app is multilingual. An inApp language variations would be awesome.

- It helps cross-sell and up-sell products so, to make revenues.

- It helps to onboard users to our app

- Is helping us growing our audience thanks to win-back campaigns.

- It's a great way to communicate to a user segment with a specific need

- Makes our app more complete when sending a right push notification with a warning for example

-It now allows to automatize marketing campaigns to send them in the right time

The easy of use the platform has. It was easy to implement and integrate in our website. I use this daily for 3 different websites. The feature they have are nice like a/b testing and the ease to use sms.

I don't like that support takes 2-3 days to reply.

One signal is helping us deliver notification when we publish a new article or for when we have new events coming up.

Spoke to Juan from the support team, and he was able to provide clear instructions and assistance. Super fast response time too.

Everything currently liked about OneSignal.

Ability to server and track push notifs

How easy and intuitive the platform is. I love that it has great customer support. Juan has been exceptionally helpful. We use the platform pretty much everyday and it never fails.

It totally needs to have an easy way to download excel reports of the global outcomes, especially with graphics.

To make sure they set up the tool right

-We have managed to keep our audiences more engaged and active on our app thanks to the push strategy.

-We can reach out target customers instantly with personalized messages.