OneSaaS Reviews

User Rating

4.8/5 (Based on 78 Ratings)

Rating Distribution

Excellent
92.3%
Very Good
3.8%
Average
1.3%
Poor
0%
Terrible
2.6%

User Sentiments

Excellent Customer Support, Seamless Integrations, Time-Saving Automation, Wide Range of Integrations

Occasional Syncing Issues, Lack of Detailed Documentation, Limited Feature Control, Complex Initial Setup

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Review Summary

Users applaud OneSaas for its ease of use, praising its intuitive interface, simple setup process, and user-friendly features. They also commend its robust toolset, highlighting its powerful automation capabilities, comprehensive reporting options, and seamless integrations with other business applications. Additionally, reviewers appreciate OneSaas's excellent customer support, lauding the team's responsiveness, helpfulness, and willingness to go the extra mile. Overall, users find OneSaas to be a valuable tool that streamlines their IT operations and enhances their productivity.

Pros

Userfriendly interface and easy setup.
Streamlined IT management and centralized dashboard.
Automation of routine tasks and improved efficiency.
Excellent customer support and technical assistance.

Cons

Limited customization options for advanced users.
Potential for data overload and complexity for larger organizations.
Integration challenges with specific systems and applications.
Occasional performance issues during peak usage times.

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Reviews

Steve A

November 18, 2020 Source: G2.com

"Great support Paul"

What do you like best?

Just done my first sync of Woocommerce to Sage One with OneSaaS. Had a config problem and the Chat support guy Paul sorted me out quickly. Test sync now works fine - looking forward to trying it out in anger.

What do you dislike?

There is nothing I dislike (actually apart from this painfully long survey!)

What problems are you solving with the product? What benefits have you realized?

N/A

Charles W

October 29, 2020 Source: G2.com

"Karol takes OneSaas customer support to the next level!"

What do you like best?

Having an App that lets your ecommerce store talk to your accounting software improves productivity. My first experience of using customer support was extremely positive with the issue being resolved in no time at all.

What do you dislike?

I have not experienced a downside of using OneSaas - the issue I experienced cannot be attributed to the App.

What problems are you solving with the product? What benefits have you realized?

Onesaas intergrates my ecommerce site with my accounting package reducing the amount of tedious admin.

Cassandra B

October 26, 2020 Source: G2.com

"Excellent customer service!"

What do you like best?

Dean and Vince were fantastic help at getting me started! Highly responsive and a great help for someone who is new to this service. Highly recommend OneSaas and how easy it makes automation seem.

What do you dislike?

Nothing so far, everything seems to be working well and as expected!

Recommendations to others considering the product:

Go for it! Trust in the team that run OneSaas and let them help you! This has saved me as a small business own invaluable hours.

What problems are you solving with the product? What benefits have you realized?

It is helping me transition from sole trader to ltd company but automating my accounting in Xero and saving me hours of admin! This will give me extra time to focus on expanding my business!

Ave S

October 23, 2020 Source: G2.com

"Very responsive and very helpful"

What do you like best?

OneSaas Customer Support has always been very responsive and very helpful. As a new user of the app, I have lots of questions and clarifications on how this works and Marck, who is the Customer Support who responded to my queries has been very helpful and very patient with me. He explained all his answers very well in such a manner that a newbie like me would totally understand.

What do you dislike?

None so far as I am only a new user. Will surely let you know if there are problems encountered.

What problems are you solving with the product? What benefits have you realized?

Benefits of syncing orders from Shopify to Xero easily.

Rob H

September 28, 2020 Source: G2.com

"Excellent app, fantastic customer service"

What do you like best?

We discovered OneSaas while searching for an app that would provide an integration with Shopify and Sage for our online store. The app has saved us huge amounts of time and effort. Instead of manually entering order and customer details into Sage like we were before, using OneSaas we have a sync that does all the work for us! Fantastic customer support from Rafael, Marck, Adela and the team.

What do you dislike?

We can't think of any downsides or anything we dislike. How could you dislike something that saves you hours of tedious data entry?!!

What problems are you solving with the product? What benefits have you realized?

With OneSaas we can now sync our Shopify data with Sage whenever we need to. Our accounts team now have more time to deal with other accounting tasks.

Administrator in Non-Profit Organization Management

September 14, 2020 Source: G2.com

"KAROL - OneSaas Super Star"

What do you like best?

We use the OneSaas App to communicate with Sage - the only one that communicates information from Shopify to Sage, according to my knowledge. We do have hick-ups, but KAROL from OneSaas is an absolute star. She can handle any problem with determination and we know that any problem will be fixed by Karol! She is always friendly and fun to talk to...

What do you dislike?

It usually takes the dev team a long time to sort out problems. But, we are sure it will get better & better...

What problems are you solving with the product? What benefits have you realized?

Linking Shopify & Sage - we do not have to do each transaction twice.

Industry Analyst / Tech Writer in Cosmetics

September 14, 2020 Source: G2.com

"Sherwin - the best Customer Service Agent"

What do you like best?

he is best in product knowledge. he knows what exactly the client wants.

What do you dislike?

Some features must be improved like handling duplicate card files.

What problems are you solving with the product? What benefits have you realized?

handling stock level integration

User in Information Technology and Services

September 8, 2020 Source: G2.com

"Marck was a great help in getting my apps integrated easily."

What do you like best?

Fast and friendly customer service. People ready to help you with any problems

What do you dislike?

Integration guides don't have enough detail

What problems are you solving with the product? What benefits have you realized?

Integrating Woocommerce with unleashed, saving time and money having to manually input data

Billy W

September 7, 2020 Source: G2.com

"Amazing software, amazing support!"

What do you like best?

Easy to use, feature rich apps which solve the required tasks excellently.

What do you dislike?

Nothing, the experience has been only positive.

Recommendations to others considering the product:

Don't hesitate to use OneSaas. The products and team are amazing! Highly recommended.

What problems are you solving with the product? What benefits have you realized?

Connection between online store and accounting software.

Leoni G

September 2, 2020 Source: G2.com

"Very Helpful"

What do you like best?

Hazel was so helpful and seriously saved me a lot of time by syncing data that I was not able to do myself.

What do you dislike?

Nothing, the service was perfect! I know i can come back and ask for help again if i need to.

What problems are you solving with the product? What benefits have you realized?

I had a syncing issue and this app has saved me time and money doing less admin and more work on my actual business.

OneSaaS Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use OneSaaS?

Review Summary

Pros

Cons

Steve A

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Charles W

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Cassandra B

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Ave S

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Rob H

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Non-Profit Organization Management

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Industry Analyst / Tech Writer in Cosmetics

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

User in Information Technology and Services

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Billy W

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Leoni G

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

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