OneBill Reviews

-How user freindly it is

-The dashboard

-The flexibility

-How quickly the OneBill team makes changes when requested

-The vendor options for third party applications

I cannot think of any. My expectations have been met and exceeded.

As our company grew we realized our billing system lacked effecincy and accuracy. OneBill eliminated these issues and took our company to the next level which was sorley needed.

Flexible. Easy to use. Outstanding support when needed from the VP in CA

I'd like to clarify my complaint about slow service through the ticket system. The ticket that was opened Friday was resolved very quickly. Previous tickets that had slower response time are more than 3 months back. I checked the ticket system. So this has actually improved lately

Telecom taxes

Rating: ⭐⭐⭐⭐⭐ (5/5)

I recently had the pleasure of working with OneBill Software, and I must say that their service has been nothing short of exceptional. They have demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction from start to finish. I want to share my positive experience and highlight why I highly recommend their services.

First and foremost, the level of communication throughout the entire process was outstanding. From the initial onboarding call to the final implementation, the team at OneBill Software maintained open lines of communication, promptly addressing any questions or concerns I had. Their responsiveness and willingness to provide detailed explanations helped me feel supported and informed at all times.

The team at OneBill Software ensured that every step was carefully planned, executed, and monitored. They consistently delivered milestones on time and kept me updated on the progress, making the entire experience stress-free and efficient.

It is essential to be sure you work with your internal accounting team to be sure the OneBoll platform is integrated into your accounting system to avoid the need to "swivel-chair" between systems.

Integrated with out Tax rating engine to ensure proper taxes are applied to our invoices.

Onebill is cloud based, always available, rich with features that are designed to fit our needs. Our business is VoIP Telephony and UCaaS, and Onebill provides us with an array of valuable features without being bloated. It streamlines the process of lead>quote>order>invoice>cash, so we can avoid the need for complex and potentially clumsy integration with third party applications. It supports our needs related to direct customers, sales partners, and agents with simplified sophistication. It offers highly secure data protection with simple access to high level and detailed reporting.

The nature of UCaaS from 101VOICE, which includes feature rich telephony and related services, is highly complex, especially related to usage rating and taxation for recurring and variable customer revenues. Providing services nationwide requires taxation support for hundreds of regulatory and tax authorities. Onebill requires, as would any other application, dedication and forethought in implementation and setting up the system properly at the outset, and utilizing Onebill's readily available resources and help files to establish the right strategy to meet our needs.

complex invoicing environment with relatively fast growth, frequent product developments and changes, excellent reporting tools, especially taxation

Excellent support and very helpful with setup. They customized it to meet my requirements.

There are a few minor cosmetic stuff that just make more clicks then needed to search for certain things.

OneBill is helping with proper Telecom taxes being charged, and keeping track of subscriptions including prorating new ones. Also made usage billing so much easier.

An all-inclusive telecom billing solution that allows us to manage all aspects of recurring billing and taxation as well as agent commissions.

Telecom billing is rarely easy. OneBill is complex and is no exception. Must have patience and time to invest while setting up.

But once done, it's great!

Or initial issue was finding a partner that could check all the boxes and then some.

OneBill has been able to do this easily.

easy to use, flexible to set up to cover all our billing needs.

the best part about OneBill is the support/customer service.

their attention to detail and is extraordinary

nothing comes to mind; there is nothing to dislike.

OneBill covers a number of functions that we used to pay for separately. OneBill has more flexibility in meeting our billing, quotion and acct management

Easy to integrate and lots of calls and feedback along the way

Nothing to note as of yet. There is a lot of information to learn, but it is very well documented

Cost, Time, and efficiency. Our previous billing system was very confusing and cumbersome. OneBill streamlines a lot of issues as well as has a basic integrated CRM and Ticketing tool. Very key for a Telco like us.

Automation and customization make billing a breeze.

Starting from a quote to then processing an order and finally to invoicing is now orderly and streamlined.

Saving on manually calculating usage charges

Phone support could be expanded, but they are responsive on tickets.

Modifying or cancelling subscriptions must be done individually. For our processes it would be helpful to be abel to do such tasks en masse.

Monthly recurring billing was a manual chore that was prone to have errors before we began using Onebill. Through its use, we now have a system that allows us to enter new billing quickly, activate it when we need to, and audit it afterward to ensure that we are accurately billing our customers. When there are errors, we can make the adjustments we need.

OneBill Subscription Revenue Management has helped me immensely. I am a small business owner, and I provide services rather than goods (specifically editing and proofreading scholarly journal articles and publishable academic works). Therefore, it is essential that I have a revenue management platform that can keep track of my clients and expenses for me accurately and efficiently without me having to spend a lot of time on it. My strengths are with words, not numbers! I do NOT want to do my own billing calculations! I have been impressed with OneBill's efficiency; I only have to look at one screen to see exactly how much I'm owed by whom.

I don't dislike too much about this software, I'm actually pretty pleased with it. But it is aesthetically lacking. If the interfaces were smoother and the colors were warmer, it would be more inviting to use.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?