One Step Software Reviews

I am a start up Sober Living Housing owner; I purchased One Step for the ease of use, tracking ability and accountability it provides to my residents. The app on the phone is also easy to use. The more I use the software the more I am happy I made the choice to purchase One Step.

Nothing is wrong at this time. The software is very easy to use. Everything works well. The videos were informative. I'd like to have it integrate to Quickbooks, but I was told that was coming in the future.

Take your time and watch all the videos.

I am still in the process of opening; thus there is nothing wrong at this time. More benefit will be seen when my house is accepted by the city and I can take residnets.

It has replaced our paperwork we had participants hand in each week, we can track where they are going with their appointments and has reduced everything to one app

We can't add images to the message board

We can't approve checkin's from the mobile app

Better and quicker access to our participants and they can communicate easier with each other.

Customer support response time, professionalism, and feeling like the little guy matters. The UI is top-notch and is becoming more so all the time through updates that are completed through customer feedback, which makes for a pretty streamlined workflow. A very professional and impressive looking platform. All of the interactions I have had with every staff member, all the way to the ownership has been very pleasant and professional. The fees are reasonable.

No content customization/branding options for invoices emailed to residents via the payment module. Because of this limitation I still use Boomerang to email recurring notifications of rent due and invoices.

There seem to be minor occurrences/bugs in the payment module, i.e.:

I liked the concept, but they have a long way to go to claim they help with mental health. Once we signed up, they wanted to charge us more for specialization. Not cool. I feel misled. Nice sales people.

I feel like I was misled. I asked several times if this would work for mental health. This is not a program that works for peer-run programs. Then refused to refund us as a non-profit because we were 3 days late with our notice after the account manager told us to wait. We would have canceled at the beginning of August, but Shelby said Wait. Non-profit work took us away from it for a little while. It's not recovery-focused, it is treatment-focused. Really good for Hunter and Shelby. Not so good for the non-profit.

I thought I could use the software as a portal for communication, individual peer support, and as the entry point for members and group access. Recovery language is extremely important to us. We connect with both Substance Use Disorder and Mental Health Community. It's not benefiting me and I shared concerns before they charged me for another quarter and was told to wait and then told there was no response and so they charged us and they can't reverse the charge. Let me guess you already spent it.