OnCall Health Reviews

Excellent customer support. Very user-friendly template.

I cannot recall them being unhelpful to me at all during or after the time I used them

Getting me forms and documents from old clients, they keep everything on record and easily accessible.

It is easy to navigate, and when there is an issue, there is always someone to help quickly.

That there is an additional processing fee taken off the consult fee. On top of our monthly/yearly fee.

Since COVID, it has made it possible to "see" patients safely.

It is easy to use, no training required, glitches are quickly resolved, support is reliable and we love the note feature!

We disliked having to change our work model because COVID-19 forced us to think outside of the box. We did and remain grateful to OnCall Health. This platform saved us literally :)

Try it, you won't be sorry even if you have to dedicate extra time to make it work for your organization. We wanted a Canadian safe platform and OnCall met our requirements.

We do not have any problems at KIDSPEECH. We have several users on this platform and we all feel the same. OnCall saved us!

Functional, easy to use platform with features that are relevant to my clinical practice, that has been consistently upgraded.

I can't think of any downsides. It meets my needs for a secure video platform and with practice management tools.

It is worth reviewing the different packages OnCall Health offers with a customer service specialist to see what will bst suit your needs.

Secure video platform, scheduling app with reminders, client roster.

Safe and secure record-keeping, easy-to-use platform, user-friendly!

Sometimes it's challenging to set my available hours. I keep forgetting how to do it!

Highly recommend using the OnCall Health platform.

Clients often prefer the virtual platfrom, especially during the pandemic. OnCall provides an avenue to get professional services from the safety (and comfort) of their own home.

Ease of scheduling, email reminders automatically sent to patients

My only complaint I guess would be the cost of adding another practitioner

Saves me time having to remind patients of their appointments as well as letting the practitioners know their schedules.

OnCall Health has a responsive team to support any questions or concerns about the app, they are avaliable to help you and your clients problem solve and can support with the refund process when needed

While OnCall has any great features, some features are lacking. In future I look forward to seeing a waitlist option on the client-side, ability to book non-health appointments into the schedule and multiple or recurring booking on the client side

There are many telemedicine companies out there and I have tested a number of them. I highly recommend OnCall Health for their clear video, ease of use, blog posts for troubleshooting and support.

Easy scheduling, limited concerns/complaints from clients, the connection with Stripe payment. I realized that I don't have to spend as much time as an administrator and can use that time to focus on my clinical practice.

I find OnCall easy to use and is a nice platform to touch base with clients and colleagues.

I have always had trouble with screen sharing.

Easy to meet with co workers for debrief

1) Alexandra Latter -attentive, creative, efficient, thorough.

2) Ease of platform development.

3) Ease of use of platform.

4) Outstanding customer service.

1) Lack of API link.

2) Inability to merge data collected into provider note that can be printed/faxed.

Create a detailed plan of what you want to accomplish and invest in time spent with your main point of contact for development.

1) Patient engagement.

2) Digital collection of patient information.

3) Patient communication and support.

Quick responses, high quality, professional account management, great support team.

Hardly anything - they have been our partner for several years and we would not exist without them.

Connecting Canadians to high quality mental health professionals.