Observe.AI Reviews

In OAI under the Section Score Card, it breaks down all the aspects of a call into catagories that you can select from.

you select an area where you think your team is showing weeknesses, and than you will get a filtered file with calls and name of team members and plann you next meeting., Coaching or 1:1 session.

It also lets you download call straight into your Downloads on computer for you to share.

The intelligence is so advance that if you want to look into the call where you only remember the specific a cx or an agent said, simply go to analyze tab and place the work and hit enter, It will look for the call for you

We have OAI integrated with our Outlook, and APN calling system.

OAi is yet to recognize spanish. We do have a major number of spanish customers.

Data Analysis is made easier by OAI.

I use it to resolve the performance issues for my agents while they are selling loans.

Monitoring their calls and listening for sales pitches and tactics

It's always rating the agents' work, and showing tendencies over time, to provide effective coaching.

The AI has to go through a thorough training before being ready to launch.

Observe.AI is constantly watching over the agents' work, evaluating their processes and their customer service skills to improve the quality of their work over time. It's more precise and constant than regular Quality Assurance guidelines.

I like that we can review our calls whenever we need to. One can read along with the call; it is mostly pretty accurate. There may be some missing words here or there, but you have to understand that sometimes the program does not pick up what is being said. The more and more I use it, the more and more I find something helpful that I can use to better my calls.

The part that I personally dislike about Observe.AI is that sometimes there may be a mixup in who was speaking. I could have said something, but it states that the caller said it. Or vica verca. The program will also record dead air even when there is someone talking and not having dead air.

The problem that is being solved with this program is that we can go over what the call was about. We can then try to find areas where we are having an issue and find a way to correct this on future calls.

It is easy to track an agent's call and use that call to coach the agent on how to better the next call. It helps with training and coaching.

I do not have dislikes. I find it very easy, which makes my job easy.

It helps me to track the agents call and to fix any mistakes they are making to better customers service.

The best in using Oberve.AI is that by having a transcription. It finds easier for me to review calls because of the transcription. And also it makes my Job easier

Sometimes when the transcription is not conplete so I need to use another tool for me to listen to the calls completely but so far using Observe.AI makes my Job easier

When sometimes I am evaluating calls using a different tool and its not Complete so I need to use Observe.AI for me to completely evaluate the call and it makes my Job easier

Most helpful about Observe.AI is that it makes the Quality Analyst make their job easier, saves time and easily sees agents' performance. It easily identifies which area they need to improve.

Sometimes the words being applied to Observe AI detect if agents mention certain words, but some are not words. For some, it's capture, and for some, it is not.

It provides real-time guidance in a conversation with agents if they mention the script like an opening spiel, product mention, sales process and Agents' attributes which my work easier to finish.

Observe. AI is very helpful during calls in a way that every conversation or interaction between the customer and the agent is arrange accordingly. The upside of AI is that you can search keywords to find what you arte looking for which is very advantage.

Oberve. AI sometimes do not provide exact minutes of the call which is sometimes frustating. However if I look back the goodness that Observe.IA helped to me during work time is just very minimal the disliked and it is very manageable

I believed providing the exact minutes of the calls is your missing although this issue is very minimal and very manageable

Obcerve.AI helps us in solving problems when Assurance canot provide transcript and Observe.AI helps us big time in providing calls that is well organized and understandable for the user just like me.

useful and and very easy to use when it comes to the transcription matter

Sometimes words are not correct or exact but over all observe AI was good.

When viewing observe ai and there is also available recording while viewing the trancription that is available.

It's a friendly tool to use most especially for those employee doing evaluations on calls like me. There are features that were added which helps me to be more effective in evaluating the agent's call accurately.

There are some calls that aren't complete.

I recommend Obeservev.AI since this tool is a freindly employee tool which helps our job more easier.

It helps me to evaluate calls easily.

I like the best how the software respence each situation of curent events. One of a kind software that i use that can make my work easy and faster. It is very good software

I dont like the time of the software was not so good and not having make y work easy and fast. having hard time to locate the time and some of the words are not need to be place.

I use Observe.Ai to make work easy and fast. heping me to establish a good way of work. Even thier are lots of word that are not correct it help me to solve the problems.