Nuvei Reviews

User Rating

4.1/5 (Based on 165 Ratings)

Rating Distribution

Excellent
66.7%
Very Good
12.7%
Average
3.6%
Poor
1.8%
Terrible
15.2%

User Sentiments

Excellent Customer Service, Fast transaction speed, Knowledgeable Support Team, Ease of Use

Hidden Fees, Unreliable Sales Representatives, Technical Issues with Terminals, Difficult Contract Termination

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Review Summary

Overall, reviewers praise the platform's user-friendly interface, ease of integration, and comprehensive reporting features. Many users find the platform helpful in streamlining payment processing and improving their overall payment experience. However, some reviewers have expressed concerns regarding the platform's occasional technical glitches and limited customization options. Additionally, some users have reported issues with customer support responsiveness and the platform's pricing structure.

Pros

Seamless integration with major payment gateways, simplifying payment processing.
Robust security features, including PCI compliance and fraud prevention tools, ensuring data protection.
Streamlined checkout process, enhancing user experience and increasing conversion rates.

Cons

Limited customization options, making it challenging to tailor the payment gateway to specific business needs.
Occasional reports of technical difficulties and downtime, potentially impacting business operations.
Higher transaction fees compared to some competitors, which may increase payment costs for businesses.

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Reviews

Jason's Dj Service

November 11, 2024 Source: Trustpilot.com

Great service and great deal on machine

J Carlos Ruiz

November 6, 2024 Source: Trustpilot.com

best in-class service provider

Date of experience: November 06, 2024

C Clarke

October 21, 2024 Source: Trustpilot.com

Great Canadian Company

Customer/Partner Service
Expediency in responding to Customer support
Machines ease of use

Larry

October 16, 2024 Source: Trustpilot.com

Very easy to set up the new terminal

Very easy to set up the new terminal. Nuvei was very helpful and knowledgeable

ELK RIVER NAZARENE CHURCH

October 15, 2024 Source: Trustpilot.com

Excellent customer service

Kenneth

September 30, 2024 Source: Trustpilot.com

GREAT GREAT SERVICE OVERALL

Troy

September 28, 2024 Source: Trustpilot.com

Great professional assistance!!

Great professional assistance...Her name was Leslie

Laura

September 27, 2024 Source: Trustpilot.com

My experience has been that the…

My experience has been that the technicians are patient and with the customer and willing to help work out the problem or issue.

Becky

September 26, 2024 Source: Trustpilot.com

Patrice helped me get our machine back…

Patrice helped me get our machine back after two days of machine error. he made me laugh and eased my stress level.

MIKE TAXI

September 25, 2024 Source: Trustpilot.com

The agent was professional/ patient /…

The agent was professional/ patient / friendly/ good listening/ and caring person
I felt relief of my stressful day and peace of mind for next day by solving the problem that occurred today
Thanks 🙏