Novo Reviews

User Sentiments

Easy Account Setup, User-Friendly Interface, Extensive Integrations, Responsive Customer Support

Mobile Check Deposit Issues, Slow Transaction Processing Times, Lack of Live Customer Support, Account Closures Without Explanation

Do You Use Novo?

Write a Review

Review Summary

Overall, BankNovo is a well-regarded neobank, garnering praise for its user-friendly platform, personalized customer service, and innovative financial tools. However, recurring concerns about technical glitches, occasional customer support delays, and limited banking features mar an otherwise positive experience. Users highlight the ease of setting up accounts, appreciating the transparency and guidance provided during the process. Many commend the responsiveness and helpfulness of the customer support team, citing quick resolutions to queries. However, some users express frustration with occasional glitches in the mobile app and website, as well as delays in receiving responses from customer support.

Pros

Quick and easy application process, with minimal documentation required.
Competitive interest rates, making it a costeffective option for borrowing.
Provides clear and transparent information about loan terms, fees, and conditions.

Cons

Limited availability, as BankNovo is only available to residents of certain states.
Lack of physical branches, which may be inconvenient for some customers.
Loan approval can take several days, which may not be suitable for urgent financial needs.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

edd laville

June 12, 2024 Source: Trustpilot.com

I just finished my first order of Novo…

I just finished my first order of Novo Bees Honey. I love supporting local producers. I can say, this is the best honey around and the people who work with Nova are very nice.

customer

May 27, 2024 Source: Trustpilot.com

Great bank for your business banking…

Great bank for your business banking needs.

Peten

May 20, 2024 Source: Trustpilot.com

Novo is excellent!

Date of experience: May 20, 2024

Bello Precious

May 12, 2024 Source: Trustpilot.com

Good job

A very good job

Kristin Royseland

May 8, 2024 Source: Trustpilot.com

Novo makes business banking easy and…

Novo makes business banking easy and straightforward. I love the support they offer for small business owners.

John

May 8, 2024 Source: Trustpilot.com

Just simple effective no cost banking

Just simple effective no cost banking - what more do you want?

customer

May 7, 2024 Source: Trustpilot.com

Great platform overall

Great platform overall - It would be great to have one login to manage several accounts

customer

May 6, 2024 Source: Trustpilot.com

Fantastic service in every facet.

Date of experience: May 06, 2024

customer

May 6, 2024 Source: Trustpilot.com

Great company to work with

Great company to work with. Everything has been easy and fast and uncomplicated. I love the notifications very satisfied so far.

Dani Reyes-Acosta

April 30, 2024 Source: Trustpilot.com

Best Business Bank with Many Benefits Actually Cares About Small Businesses

Novo has changed my life! As a small business owner running a production company, being able to manage more than my company's money in a single platform seemed undoable.

But Novo has done it.

With payroll integration, plentiful partner benefits, and helpful analytical tools, I've been with Novo for a while—and I have only watched how the company continues to improve and add more benefits. As a Latina and Asian woman running a business on my own, these business benefits mean *everything*. It's almost like Novo wants to bring make entrepreneurship more equitable!

This digital-first bank works so well for my own business model (most of our transactions are digital), and I have had no complaints in my 2 years of being a customer. I love continuing our company's growth journey—as Novo does the same.

Novo Reviews

User Sentiments

Do You Use Novo?

Review Summary

Pros

Cons

edd laville

customer

Peten

Bello Precious

Kristin Royseland

John

customer

customer

customer

Dani Reyes-Acosta

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers