Nicus Software Reviews

Nicus is a highly flexible platform that provides exceptional out of the box reports and the ability to create custom reports. The customer service and partnership is outstanding.

At this time there is nothing to dislike.

Improve our IT Finance process and implement greater Cost Transparency.

We have achieved significant gains through billing automation and in customer confidence. NICUS is a robust solution and allows IT service input files to be automated and mapped to customers. We also use the cost modeling for what-if scenarios, projecting long-term outlooks, and rate setting. Inside of out IT organization NICUS has become our single source of truth. It has helped us build customer confidence with the ability to show the components of our rates and consistently produce the same information.

There is still some of our rate components that we build outside of NICUS before we upload the data into the cost modeling tool.

IT maturity is an on-going process and services owners have to remain engaged and bought into the value of ITFM. NICUS helps us engage our service owners in ITSC Portfolio Review meetings. Since integrating the product we have been able to show how we are reinvesting in IT.

The tool is very straightforward to administer. I have 13 regular users in our IT Finance team plus a variety of users in other areas of IT and the Business. The normal administrative functions are easy to use and allow me to see most of the views I need out of the box. Customizing reports and tables is a drag and drop interface.

There are a few views I would like to have as an administrator that are not part of the regular report package. This makes it harder to see what reports are available to particular users.

WE have transferred all the day to day work of the IT Finance team to Nicus. This has gotten them off of multiple spreadsheets and allowed better reporting. One team member told me that now the tools used are not the bottleneck but getting the reports from the cost center owners. We do all financial reporting out of Nicus now and the IT directors are used to seeing the financial reports in Nicus. We are now expanding to creating a Cost Model and generating the first Bills of IT to validate with the business side.

Very knowledgeable staff to help you improve your ITFM processes. Customer support is very fast and helpful.

I have never had a bad experience with NICUS.

Great support, staff is amazing!

Transparency into what is driving costs. We love our App TCO data for CBA's.

We are early in the path to deploying the Cost Transparency module and we have found Nicus to be a trusted partner in that journey. They have been willing to engage quickly with us to address issues quickly. We have found them to be open and engaging in identifying root causes and moving quickly to resolution.

We are still early in the process and have not come across any challenges with Nicus so far.

Understand your business and the way you work best with solutions. We found Nicus was a good cultural fit for us as much as a good tool fit. Having both helps to drive the relationship towards Partnership.

We are working to implement a TBM practice and are leveraging Nicus to assist us with the establishment of that through the deployment of their Cost Transparency module.

Nicus is a powerful tool for ITFM. The implementation team are professionals with great knowledge and fully prepared to implement and customize the product with your needs. We use Nicus for budgeting, reforecasting, variance analysis and so on, and it works effectively and efficiently.

There is nothing to dislike but there are opportunities for improvement, i.e. planning in different currencies is somehow complicated, needs to be more flexible and user friendly.

It replaced almost 50 spreadsheets, removed a lot of manual entries and mitigated the risk of errors. It save a lot of time for us during month-end process, budgeting and re-forecasting.

- Excellent customer service and partnership

- Nicus works with you to customize according to your requirements; offer recommendations and best practices

- Fast support response times

- Have one point of contact for implementation and beyond

The Nicus team is always very helpful and quickly responds to our questions.

There is nothing to dislike. The Nicus team has helped us tremendously.

Nicus is a great product and I look forward to expanding its use.

Among other specialty items, Nicus has helped us work through how to include Investing expenses in our budgeting and projection processes.

Nicus is always quick to respond and can come up with solutions to some of our most challenging problems.

There is nothing to really dislike at this point.

If you want a team of great people that are willing to find and implement solutions to your problems and in a quick and efficient manner, then Nicus is that team.

Since we load allocation statistics for various cost pools, Nicus has been instrumental in helping us maintain these statistics in a centralized manner, despite all of the inherit differences, and automate much of the loading processes along the way.

The flexibility of the platform is extraordinary. In addition to solid out of the box modules for fast deployment, Nicus has an underlying platform that can adapt to most any need that is requested by users.

I can't say I dislike anything about the product. The Nicus support response time is extremely fast, resolving any issues very quickly.

We have achieved a high level if IT development and infrastructure business management reporting. We also extended our use of Nicus beyond IT to include extensive time collection processes, operations financial reporting and client profitability.