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NICE Workforce Management Reviews

User Rating

4.5/5 (Based on 85 Ratings)

Rating Distribution

  • Excellent

    62.4%
  • Very Good

    29.4%
  • Average

    7.1%
  • Poor

    0%
  • Terrible

    1.2%

User Sentiments

User-Friendly Interface, Real-Time Adherence Tracking, Robust Scheduling and Forecasting, Comprehensive Reporting

Occasional System Latency, Complex Integration with other CRM Systems, Steep Learning Curve, Outdated User Interface Design

Do You Use NICE Workforce Management?

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Review Summary

Users generally find the software easy to use and appreciate its user-friendly interface and intuitive design. They also commend its comprehensive features, including workforce management, quality monitoring, performance management, and analytics. However, some users have reported occasional technical issues, such as system glitches and integration challenges. Additionally, a few users have expressed concerns about the cost of the software and the need for better customer support. Overall, the software is well-received by users, with many praising its ease of use, comprehensive features, and positive impact on their business operations.

Pros

  • Comprehensive Suite: Offers a comprehensive suite of features for workforce optimization and management.
  • AIPowered Insights: Leverages AI to provide datadriven insights and recommendations for improving employee performance and efficiency.
  • Easy Implementation: Designed for easy implementation and integration with existing systems.

Cons

  • Cost: Can be expensive for small businesses or organizations with limited budgets.
  • Complexity: Some users may find the platform complex to use and navigate.
  • Limited Customization: Customization options may be limited compared to other workforce management solutions.

AI-Generated from the text of User Reviews

Reviews
KZ

Kahlil Z

April 1, 2025 Source: G2.com
Good time management system
What do you like best about NICE Workforce Management?
.It provides you with a easy to use platform for time management
What do you dislike about NICE Workforce Management?
It could be more aesthically appealing and scheduling time off can be complicated to do when using the "rules"
What problems is NICE Workforce Management solving and how is that benefiting you?
Allows all workers to be on a paced schedule and minimizes chaos
Read more
CM

Chai M

May 27, 2024 Source: G2.com
NICE IEX REVIEW
What do you like best about NICE Workforce Management?
It is very easy to use and easy to implement to our day to day work. The customer support is really helpful. We use it everyday. It's features really help us to monitor the agent's schedules and easy to integrate.
What do you dislike about NICE Workforce Management?
No, I find it very helpful it is the tool that we have been using since day one.
What problems is NICE Workforce Management solving and how is that benefiting you?
Easy to track schedules
Read more
LM

Lenard M

August 22, 2023 Source: G2.com
Go to Tracker
What do you like best about NICE Workforce Management?
Nice helps us track our schedule easily as it displays daily records.
What do you dislike about NICE Workforce Management?
Nothing much, it rarely experience latency but overall, it a great app.
What problems is NICE Workforce Management solving and how is that benefiting you?
Reduces the hassle of knowing your schedule.
Read more
VS

Verified User in Financial Services

July 18, 2023 Source: G2.com
Robust WFM Suite
What do you like best about NICE Workforce Management?
It is very intuitive. Also has a very robust algorithm and forecasts are spit on as long as you keep your data clean. Simple scheduling. By far the most robust WFM tool I have used.
What do you dislike about NICE Workforce Management?
There are certain parts of it that are less intuitive and harder to use, and it will allow you to schedule conflicts without giving errors. Also, data models are set up different then CXONe...so cross platform reporting is hard to compare.
What problems is NICE Workforce Management solving and how is that benefiting you?
It allows us to budget effectively by allowing us efficiency in scheduling to meet demands and forecasts future hiring and training.
Read more
KG

Kavita G

June 21, 2023 Source: G2.com
"Nice"
What do you like best about NICE Workforce Management?
Nice is a simple and convenient tool to manage all employee's activities. The 'Time Off Manager' menu makes it simple to examine details about remaining hours, including Holidays, accrued, and my privilege leaves and comp off. This tool is straightforward to use.
What do you dislike about NICE Workforce Management?
Nothing to dislike about Nice. This is an excellent tool with an excellent interface and easy to use.
What problems is NICE Workforce Management solving and how is that benefiting you?
Nice is beneficial to track all the activities of employees and manage their leaves and working hours. It helps to assign tasks to the employees. It is an excellent tool I have ever used.
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MC

Marlou C

June 15, 2023 Source: G2.com
I still saw my schedule because of the NICE Fantastic
What do you like best about NICE Workforce Management?
This website helps me to know what day and time I should do for my activity.
What do you dislike about NICE Workforce Management?
I see no reason not to like this website, as it is ok for me
What problems is NICE Workforce Management solving and how is that benefiting you?
Even my website business maybe it was an error.
Read more
VS

Verified User in Information Technology and Services

June 3, 2023 Source: G2.com
Nice Review
What do you like best about NICE Workforce Management?
I like how I can request overtime and keep track of my overtime hours on my schedule!
What do you dislike about NICE Workforce Management?
I dislike that there not that much you can do besides see your schedule and add overtime.
What problems is NICE Workforce Management solving and how is that benefiting you?
Artists with my schedule and keeping track of overtime as well as extra shifts.
Read more
VS

Verified User in Consumer Services

June 1, 2023 Source: G2.com
Helpful.
What do you like best about NICE Workforce Management?
Schedule viewer, real-time adherence and you can view an entire year of an agent schedule. The tab to locate different LOBs within the same organization is great when managing other accounts.
What do you dislike about NICE Workforce Management?
On occasion, the tabs lag out, and it gets prolonged. When you want to view an agent's schedule for a week/ month or more, downloading the information takes a while.
What problems is NICE Workforce Management solving and how is that benefiting you?
It makes the job easy because you can monitor if an agent is on a call, hold, Acw etc. It is Beneficial in modifying the schedule and viewing the queue, or headcount needed vrs staffing.
Read more
GH

Ginille H

April 1, 2022 Source: G2.com
Nice is amazxing
What do you like best about NICE Workforce Management?
.I think Nice works so well with calls, it is an easy to use program
What do you dislike about NICE Workforce Management?
I dont like that sometimes the system can go down
What problems is NICE Workforce Management solving and how is that benefiting you?
I love how user friendly it is
Read more
CB

Caleb B

January 4, 2022 Source: G2.com
Great for accountability and a great leadership asset!
What do you like best about NICE Workforce Management?
.Easy to use and understand! Great for employee accountability!
What do you dislike about NICE Workforce Management?
Program can be a little so--but understandable with the data it holds!
What problems is NICE Workforce Management solving and how is that benefiting you?
No problems at this time!
Read more

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