Nextiva Reviews

User Rating

4.6/5 (Based on 6,553 Ratings)

Rating Distribution

Excellent
79.8%
Very Good
10.6%
Average
3%
Poor
1.1%
Terrible
5.6%

User Sentiments

Knowledgeable Customer Support, User-Friendly Interface, Reliable Service, Comprehensive Features

Mobile App Issues, Lengthy Hold Times, Inconsistent Call Quality, Complicated Setup Process

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Review Summary

Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools.

Pros

Userfriendly interface and easy to navigate.
Comprehensive features for effective business communication.
Reliable and secure platform with high uptime.
Costeffective pricing plans for businesses of all sizes.

Cons

Limited customization options for advanced users.
Occasional technical glitches reported by some users.
Limited integration options with specific thirdparty applications.
Customer support may be slow to respond at times.

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Reviews

Glen Hughes

November 12, 2024 Source: Financesonline.com

Our company has had Nextiva for 6 months and we have not had any dropped calls, no audio issues, no outages, and the transition from our landline service to their VOIP service was easy and stress free. No complaints about Nextiva. They do an awesome job!

Grady Barrett

November 12, 2024 Source: Financesonline.com

Very reliable! And the customer support is fantastic. I have only called in a couple times, however, each time the support rep has been very polite, patient, and answered all of my questions instead of being passed around to different representatives. Any time we have needed to upgrade or add something to our plan, it has always been a simple and efficient process. Not too many cons!