NexHealth Reviews

Customer Service (Mari Juric), Ease of use of platform, additional added features, a company that cares about their customers, taking suggestions for additonal features

Nothing....have used several other Patient Management softwares. They are clunky and do not integrate well into our software

It's another employee working behind the scenes. Having the ability for our patients to schedule themselves is outstanding.

I really was impressed with my personal onboarding representative that was very attentive to our needs! I really like the software and all it streamlines for our office !

There were some changes done to the portal after our onboarding that made it a little confusing.

Filling the hygiene schedule and doing campaigns to communicate with our patients easier!

The integrity of the company. I was not upsold or misled. I was guided to what works best for our office and I haven't looked back. Excellent Customer Service!!

So far I haven't run across anything. When I have an issue with something they are quick to not only help and correct the issue but they are personable and kind.

It's more like - "what haven't they helped with" I am into my role here at Falmouth Peds Dentistry 6 months and this was one of the first things I changed for our office. It illiminated the need to hire a 3rd person, it saves us so much time, the paperwork is amazing and the best part is the review system.

Love that it sends New Patient Forms!!!!!

New format is a little less intuitive!!!

It saves time and labor on entering and scanning New Patient paperwork. Also, we send out medical update forms via NexHealth and it saves time in the hygienist's room so they don't have to manually record those updates; it also saves us a lot of scanning.

NexHealth has helped our office significantly with online booking, patient communication and marketing campaings. We use NexHealth everyday in our office. The integration and implementation process was super easy!

The only downside is that their customer support could use some help.

Online booking and patient communication

EASY way to communicate with your patients and have electronic forms! NO MORE WASTED PAPER!

We have found no downsides to using NexHealth

NO MORE PAPER forms and super easy patient confirmations.

Patiets can make appoinments online any time whether the office is open or not. Reminders are sent with patients able to confirm right through that reminder. Waitlist is a great new feature as well which lets us quickly and efficiently fill those late cancellation spots

If an existing patient making an online appointment uses a nickname or a name even slightly different than that in the PMS, then a new patient is created, causing a bit of clutter.

More people are confirming their appointments. More people are leaving Google reviews. Waitlisted people can be contacted quickly and easily. Helps our practice be as user accessible as possible.

Ease of use, ease on implementation, Number of features, all help patient flow run easy.

Not being able to reply to patient messages.

Time spent filling out paper documents in office.

A few years ago, we started looking into platforms that would help systematize our office’s communications with patients. The functions we were looking for included confirming appointments, setting up follow-up appointments, gathering patient information, and, most importantly, communicating and synchronizing with Dentrix. In order to do that, we have literally tried-out (trained & implemented) at least 7-8 different systems, conducted thorough evaluations, and concluded (even though it may seem premature) that NexHealth is the most suitable for our needs. In addition, as stated in the beginning, customer service and tech support are outstanding at NextHealth. Overall, we truly share the platform’s mission to uphold an innovative spirit.

Nothing so far. It gets the job done. As always, there is room for improvement and to grow in features. Hopefully new capabilities like phone integration come out soon.

Communications wih patients. Scheduling and information intake. Platform is very customizable.