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New Relic APM Reviews

User Rating

4.1/5 (Based on 1,016 Ratings)

Rating Distribution

  • Excellent

    33.2%
  • Very Good

    52.4%
  • Average

    10.7%
  • Poor

    1.9%
  • Terrible

    1.9%

User Sentiments

Detailed Performance Insights, Comprehensive Performance Monitoring, User-Friendly Interface, Effective Alerting System

Mobile App Performance Issues, High Pricing, Complex User Interface, Lack of Log Access

Do You Use New Relic APM?

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Review Summary

Overall, users find the platform comprehensive and easy to use, praising its intuitive interface, customizable dashboards, and extensive monitoring capabilities. They appreciate the real-time data and alerting system, which helps them quickly identify and resolve issues. However, some users express concerns about the potential complexity for non-technical users and the occasional glitches or bugs they encounter. Additionally, a few users find the pricing to be on the higher side, especially for smaller teams or organizations.

Pros

  • Comprehensive monitoring and diagnostics for web applications and infrastructure.
  • Realtime visibility into application performance and user experience.
  • Easy configuration and intuitive dashboards for quick insights.
  • Proactive identification and resolution of performance issues.

Cons

  • Pricing can be complex and expensive for largescale deployments.
  • Steep learning curve for complex environments and advanced features.
  • Limited support for monitoring of nonweb applications and legacy systems.
  • Reports can be difficult to customize and may require manual intervention.

AI-Generated from the text of User Reviews

Reviews
F

Fred

July 10, 2021 Source: Financesonline.com
New Relic is the shortcut to a better website

PROS: We were on the long run looking for a tool which can really improve the performance of our websites. We left this problem in the past with New Relic, and we have great servers to prove that it is actually working. I’ve honestly never used a better tool for the purpose! Our company is an admirer of their detail accuracy, knowing as much as the timeline of a triggered webpage (we know exactly how much it takes for data to be presented to users, and we can interpret every delay accurately). The ultimate result is full exposure of dysfunctional codes and queries, and you won’t be sitting on the fence too long before asking a dev team to deal with it. I must say I’d be lost without these New Relic’s reports. Obviously, code optimization doesn’t carry the can for every webpage’s malicious performance, but in case it does we know it. That’s why we rely on New Relic so badly: the review features are the best they can get. It really helps. It just does!

CONS: I was thinking about this, but nothing crossed my mind. I think all features work well. Maybe they should be more innovative in terms of availability, a mobile app or a Mac version, per se. The tool is so good that I think everyone should be able to track performance with it, wherever they are. I would really like those versions for myself.

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A

Alonza

June 5, 2021 Source: Financesonline.com
The imperative tool for modern software developers

PROS: If this is your first encounter with New Relic, forget about me and ‘run’ to their website! You might be missing on the most innovative tool for active analysis and software development. I’ve honestly never worked with something so perfect and I believe it is an investment for the future of every company. One of the things New Relic des for you is to log every app error with detailed explanation (the headers, the timing, the request parameter, or even the response), and you’ll have all data in one place. Instead of recapturing two years of previous work to detect where you went wrong, install it, and you’ll have all data on types, dates, duration and responses on errors right in front of you. New Relic will even calculate the frequency of errors, and will suggest solutions. I thought this was impossible before. It’s not all about errors, though. New Relic pays attention to the quality of your performance, measuring response time and coming up with accomplishment rates. It is the profiling tool of the future, with insight in every method, and with a great comparison capability. It will help you determine the best method for each request, and will detect any implementation issue neglected during your submission. It will send you email alerts whenever the app crashes, or it detects some type of unusual behavior. Let me tell you that no configuration threshold can beat that. The icing is the configuration: perfect, perfect, perfect!

CONS: That sounded like a fairytale, didn’t it? Unluckily, for some, the fairytale doesn’t have a happy ending. On-budget firms may find it appropriate to sacrifice quality for price. I understand it; the price is not modest after all. Still, if you tried it and you liked how the thing went, or better yet if it deployed your app on Heroku, call the support team and negotiate the price. It can be painful to buy it on your own.

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C

Clyde

January 16, 2021 Source: Financesonline.com
It will solve the problems you didn’t even know you had

PROS: New Relic is the service of the future! They are the school example on how to analyze web apps (sql executions, javascripts, etc), how to stay in control of performance, how to detect mistakes before users notice them, and how to make your websites/apps visually appealing. We are so lucky to have New Relic to help us monitor our work, and at the same time surprised by its simplicity and easy installation.

CONS: Good things cost, and New Relic makes that quite obvious. I wouldn’t complain much about it, but I would warn you that php installations are not as laid on the line as one would expect. Nothing else to say here.

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AM

Avinash M

August 19, 2020 Source: G2.com
"New Relic is very useful in tracking system performance at a glance."
What do you like best?

New Relic Api stats and apdex score which helped me to improve system performance.

Apdex score is very helpful and it also shows the seperate stats of all the stacks being used in the application.

What do you dislike?

There is no AI enabled auto suggestions to fix the issue like dynatrace

Recommendations to others considering the product:

It's a very trusted and proven performance so you can give it a try.

As it will save a lot of time of a developer as well as the organisation and make the system healthy and highly available.

It's interface is very user-friendly.

What problems are you solving with the product? What benefits have you realized?

Improved API performance.

Helped the organisation to manage system health to made it highly available. And also it helps a developer to troubleshoot the problem very easily.

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SC

Srividya C

August 17, 2020 Source: G2.com
"Excellent APM tool."
What do you like best?

Excellent APM tool. This helps me in troubleshooting and validating performance metrics.

What do you dislike?

Nothing applicable as of now. Once I get it, i'll provide the details.

What problems are you solving with the product? What benefits have you realized?

troubleshooting and validating performance metrics.

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AR

Administrator in Retail

August 9, 2020 Source: G2.com
"NewRelic APM"
What do you like best?

Application Process Monitoring including JVM, Heap Memory, Non-Heap Memory, Application insight memory consumption.

Easy to use

Accurate Result

What do you dislike?

Everything is so perfect and smooth without any difficulty

Recommendations to others considering the product:

Great tool for monitoring purpose and insight of application monitoring

What problems are you solving with the product? What benefits have you realized?

Memory Leakage issue

JVM Tunning

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HK

Hemant K

August 7, 2020 Source: G2.com
"APM is best in class"
What do you like best?

Ease with which APM agents can be configured and give deep application insights is what I find best in it

What do you dislike?

I would like more application support for eg. Ruby etc to be there

Recommendations to others considering the product:

I advise everyone to give a shot at this beautiful product which would definitely help you debugging your application

What problems are you solving with the product? What benefits have you realized?

More or less we deal with application deadlocks and API queries with 4xx and 5xx errors

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UR

User in Retail

March 28, 2020 Source: G2.com
"Good and essential tool for monitoring purpose"
What do you like best?

Ease of access,

graphs are shown with all the details, it makes it easier to understand.

Server login is not required every time to check the details.

What do you dislike?

Global search is not possible, rest everything is fine

Recommendations to others considering the product:

Good tool for monitoring purpose

What problems are you solving with the product? What benefits have you realized?

Able to handle all the monitoring related activities on this tool. Server login is not every time required to check details.

Can link this tool to other ticketing softwares

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QC

Quin C

November 30, 2019 Source: G2.com
"Is Ultimately Used For App Performance Monitoring Such A Great A Tool Is APM."
What do you like best?

I like this user interface more, because it allows you to know things quickly and we get accurate information on our software and servers. Online payment time, error rate, apdex, throghput etc. can be displayed.

What do you dislike?

I really don't get these logs when I want to search some page sections or database logs. What I recommend to modern APM artifacts is to include only the logs for site and database operations. get some web-transaction lag according to the current schedule that we must resolve.

Recommendations to others considering the product:

I would just like to go with the latest relic for your application, you will never get such a nice product since it has an amazing Interface that is easy to understand. Those who have started can get new relic products for better monitoring of application performance.

What problems are you solving with the product? What benefits have you realized?

Specific quality metrics for every aspects of the system are given in the application monitorings of New Relic. Manage software in real time. This means that the response time is that if the web transaction time peaks and you may check in transactions, if you want this transaction time to be available. Eventually, you can use this new relic APM for application management, which I recommend for anyone who wants to start up the companies, even if you have mistakes, tests, synthetics, your software and too many stuff that you can test in the new relic APM.

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SH

Sophie H

November 20, 2019 Source: G2.com
"Implementation And Configuration Is Easy."
What do you like best?

The use of New Relic makes software debugging very simple.

What do you dislike?

I enjoyed everything from now on. I didn't find anything dissimilar.

Recommendations to others considering the product:

We, as an organization, use our own application with New Relic. The group heard about the application's error rates.

What problems are you solving with the product? What benefits have you realized?

As a DevOps QA, New Relic experience is outstanding. The overall Web Server transactions, application error and Postgres (SQL) transaction errors were discovered from New Relic. Via New Relic, I can quickly address where and why the request failed. The application was immediately understood by New Relic. There are very excellent demos and videos available.

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