NeoSound Intelligence Reviews

NeoSound has assigned metrics to call batches including compliance ratings and quality score. This has made it very simple for us to extract relevant samples to train our agents with. We can look for calls that have a high compliance ratings and quality scores to help our agents understand the standards they need to meet, while calls with large amounts of silence or lots of emotion are calls we can use to train our agents to engage our customers better. NeoSound’s software also takes into account the intonation of the caller so we can easily identify calls with lots of emotion.

There isn’t really anything that stands out as a con. The pricing is based on the amount of data processed so you don’t have to pay to add more users to the software.

I would highly recommend this without a second thought.

We are utilising all of our call data as a rich source of information to identify gaps and conduct training for our agents. It has been very helpful for us and we see the increase in customer satisfaction when our agents are better trained to handle calls.

Empathy and Customer sentiment is missing in European call centres, and NeoSound's product offering/solutions/sentiment analysis hits bang on that problem helping call centre managers to identify the employee and train them adequately.

I think they can open their product to suit more traditional industries also, which the team is open too.

If you are a company who has a call centre, this product is a must for you for quality, training, retraining, and above all, increasing your customer satisfaction and retaining your customers.

They are solving customer satisfaction by analysing the sentiments of the call centre representative's call with their sound analytics. I think this is the future in Europe, as more things become digital, customer care will have to be good.

As their venture growth partner, we are using their tech in another industry in a different market.