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NeoCertified Reviews

User Rating

4.9/5 (Based on 195 Ratings)

Rating Distribution

  • Excellent

    89.7%
  • Very Good

    9.7%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0.5%

User Sentiments

Ease of Use, Seamless Outlook Integration, Excellent Customer Support, HIPAA Compliance

Occasional Outlook Plugin Issues, Limited Mobile Device Friendliness, Storage Limitations, Outdated User Interface (prior to recent update)

Do You Use NeoCertified?

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Review Summary

NeoCertified Secure Email is praised for its user-friendliness, particularly its seamless integration with Microsoft Outlook, making secure email sending and receiving effortless. Users appreciate its robust security features, ensuring HIPAA compliance and protecting sensitive information. While the Outlook plugin occasionally requires re-enabling, the responsive customer service quickly resolves any issues. Some users have mentioned a dated web portal interface and a need for recipients to create accounts, though these are minor drawbacks compared to the overall positive experience.

Pros

  • Easy setup and userfriendly interface, seamlessly integrates with Outlook.
  • Highly secure, ensuring compliance with HIPAA regulations.
  • Provides realtime tracking, notifying users when emails are opened.
  • Affordable pricing, especially compared to competitors.

Cons

  • Outlook plugin occasionally disables, requiring reinstallation.
  • Limited storage space for encrypted messages.
  • Web portal design appears outdated.
  • Some recipients may struggle to open emails.

AI-Generated from the text of User Reviews

Reviews
MH

Mysi H

July 30, 2022 Source: G2.com
"Excellent Service for Secure Email"
What do you like best about NeoCertified Secure Email?

Really easy to use. Integrates into Gmail. Has been very useful for submitting secure documents for our employees and clients.

What do you dislike about NeoCertified Secure Email?

Not much, the service is great! The user interface could be updated.

What problems is NeoCertified Secure Email solving and how is that benefiting you?

We are able to give our employees a secure platform to return onboarding documents. And we have a secure method for submitting payroll.

Read more
AU

Anonymous User

July 28, 2022 Source: G2.com
"Reliable product"
What do you like best about NeoCertified Secure Email?

The ease of use of the product and the interface

What do you dislike about NeoCertified Secure Email?

Sometime it slow on searching email console

What problems is NeoCertified Secure Email solving and how is that benefiting you?

HIPPA, we can do more with email being more secure

Read more
CD

Connie D

July 20, 2022 Source: G2.com
"Neocertified Secure Email"
What do you like best about NeoCertified Secure Email?

I have used this company for 7 years as my secure e-mail. This company makes it very easy to send confidential information. I love the fact the system lets me know when my e-mail has been opened and when the response comes back.

What do you dislike about NeoCertified Secure Email?

I can't say there is anything I dislike.

What problems is NeoCertified Secure Email solving and how is that benefiting you?

I can have confidential information sent through secure e-mail rather than people sending their personal data via fax or my business e-mail.

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DH

Daniel H

July 19, 2022 Source: G2.com
"NeoCertified is a great solution for secure email."
What do you like best about NeoCertified Secure Email?

NeoCertified has an outlook plug-in that makes it very easy to use. In addition, they also have a web-based portal I use when I have a file too large to send through the email system. I find myself using their web portal more often than not as I send a lot of large files.

What do you dislike about NeoCertified Secure Email?

I have not experienced a single downside to using NeoCertified. They have plenty of storage room for the emails I send securly. They also retain those emails for a good length of time.

What problems is NeoCertified Secure Email solving and how is that benefiting you?

In my line of business, we have personal information that we must send over email. You cannot send the information through a normal unsecured email. The solution is to send it securly. They are a very cost-effective system to use.

Read more
FF

Frank F

May 5, 2022 Source: G2.com
"Great service. A must have tool to protect yours and your client's personal information."
What do you like best about NeoCertified Secure Email?

Easy to install and even easier to use. Works perfectly with Outlook.

What do you dislike about NeoCertified Secure Email?

Nothing. I've used the service for several months and have no complaints.

What problems is NeoCertified Secure Email solving and how is that benefiting you?

Easier to do business because I can safely email paperwork with no worries.

Read more
AU

Anonymous User

August 18, 2021 Source: G2.com
"One of the best clinical tools that i have"
What do you like best about NeoCertified Secure Email?

NeoCertified is easy to use and it get's through to the people that I send it to. Other product often get redirected to Span or junk files. This get's through.

What do you dislike about NeoCertified Secure Email?

The old interface, but thay just updated that and it is so much better.

Recommendations to others considering NeoCertified Secure Email:

Try it out and see how well it works

What problems is NeoCertified Secure Email solving and how is that benefiting you?

The medical records that i use is very secure, but who I communicate with has to be with in my Medical Record system. NeoCertified allows me to communicate with other professionals in the communnity.

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AU

Anonymous User

June 19, 2021 Source: G2.com
"This system works great for my mortgage clients to deliver their documents to me in a secure format"
What do you like best about NeoCertified Secure Email?

The ease for my clients they find it easy to use

What do you dislike about NeoCertified Secure Email?

sometimes the clients don't understand they don't have to sign up for neo certified

What problems is NeoCertified Secure Email solving and how is that benefiting you?

I have no comments here

Read more
AU

Anonymous User

June 4, 2021 Source: G2.com
"Simple and Effective"
What do you like best about NeoCertified Secure Email?

I appreciate the ease of use of NeoCertified. I send protected and confidential information to numerous outside entities and I've not had anyone complain about downloading documents or access to the program.

The NeoCertified support staff is also quick to respond if an issue arises.

What do you dislike about NeoCertified Secure Email?

I have not run into anything yet that I dislike. You have to make sure you have the amount of data available for what you are doing.

Recommendations to others considering NeoCertified Secure Email:

It's easy and inexpensive for the sender but it's also easy for the recipient to download the records. Confidential communications can continue using NeoCertified as well.

What problems is NeoCertified Secure Email solving and how is that benefiting you?

NeoCertified saved the office a lot of money because we switched to all electronic transmission during Covid and remote work instead of using FedEx or another direct delivery service. We intend to continue using NeoCertified for the foreseable future.

Read more
AU

Anonymous User

March 26, 2021 Source: G2.com
"NeoCertified Secure Email"
What do you like best about NeoCertified Secure Email?

The product is well priced, works well, and support has been outstanding with quick responses.

What do you dislike about NeoCertified Secure Email?

The default storage limit for encrypted messages is low, but it seems to be increased quickly.

Recommendations to others considering NeoCertified Secure Email:

I would put NeoCertified Secure Email against all competitors in this space.

What problems is NeoCertified Secure Email solving and how is that benefiting you?

This is a great value encryption solution no matter what email platform is being used.

Read more
CD

Chris D

March 16, 2021 Source: G2.com
"Easy to use & professional looking"
What do you like best about NeoCertified Secure Email?

See title... it's easy to use and looks professional.

What do you dislike about NeoCertified Secure Email?

Nothing. Works great, reliable, etc, etc

What problems is NeoCertified Secure Email solving and how is that benefiting you?

HIPAA compliant secure email.

Read more

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