Netsmart myUnity Reviews

For end-users the platform works very well. It is easy to use, stable, and scalable and overcomes the challenges of working in environments with limited internet connections.

The process from A to Z (admission to dropping a claim) can be very challenging and labor-intensive for organizations. The checks and balances that ensure that a claim is valid and won't be rejected require labor inputs from different individuals, and even though these protections help organizations stay on the right side of compliance, you have to install layers of staff support for QA in order to get your claims processed on a timely basis. It would help clients to know this in advance and be able to adjust support systems to avoid any delays in the revenue cycle process.

Ask lots of questions, have a robust training and implementation plan, and make sure that you have a good revenue cycle solution prior to going live.

It allows the activity recorded in the EMR to meet and exceed compliance requirements. It also allows users from different specialties to communicate effectively and adjust the plan of care and or care priorities effectively and on a timely basis. Ultimately it affects the quality of care that we provide our patients and interconnects all stakeholders effectively and consistently.

.Ease of use, flows well from begin to end

Difficult to run reports specific to need

Clinician friendly, provides the operations information needed

Producing timely documentation with the field staff, helps in regards to commuication throughout the documentation phase

MyUnity is a great database with easy access to client and personnel files as well as schedule staff for shifts. Payroll processing very easy and capabilities endless. IT ticketing system, save favorite browsers, reporting capabilities as well.

Network slowness causes glitches on occasion, if too many users companywide. Works differently, glitchy on different browsers.

MyUnity is a great patient/caregiver scheduling tool to ensure compliance and workers are qualified/skilled to match a clients needs.

We are using myUnity for staffing services, patient medical documentation and to track caregiver requirements, ensure credentialong and scheduling go hand and hand. This system is very easy to learn, you are also able to export reporting onto excel spreadsheets. The system is secure and exercises HIPAA.

Messages attached to the patient's chart. Devero training, clinical templates

Some additional notes exist we never use

n/a

I have no problems. I am saving time.

Netsmart considers no question trivial and will respond appropriately to any issue of the caller

I have not experienced any issue that would apply

Where and how to document important issues related to each patient chart.

I usually receive a phone call or response within the hour of asking for help

Getting directed to the wrong person for

Medicare billing, payment posting private pay billing.

We love the ease of the documentation and the ability to view the patient schedule.

We really liked being able to reduce time spent for each patient encounter so we could increase productivity and reduce overtime.

We love that the patient information entered in the patient home can be seen by the office staff in real time.

Customer support is awesome!

Improves automation and is good for our clinical documentation. It can be customized to your needs and gives options for using on different technology .. IPads, laptops, etc. Windows based and provides easy to use tools to help you complete all the steps needed within a process.

Screens fonts are small and it can be hard to read. Reports are not as excel friendly as we would like.

NetSmart for Hospice has many features that you will like and will make your clinicians documentation easier.

Documentation for Aides is better and automating Physician orders, signatures/approvals.

It has been pretty easy to use (I use the backend as an HR employee). I find that training new HR staff is easy as the product is easy to understand and navigate.

I would like for the program to "auto save" or propt you to save before you switch tabs (again, backend)

NetSmart/ MyUnity is very easy to use from a HR/ Coordinator point of view if that is something that you value. It's easy to train new staff on the product. The only issue that I've had with the program is that sometimes the reports are a little hard to read or sort, but they are helpful for tracking requirements for the staff.

The reports have been helpful for tracking employee requirements that are necessary for state/ federal compliance. It's saved time to be able to pull a report rather that creating an excel spreadsheet or going into each physical file.

The ongoing support from Netsmart to address any matters the team and I may have 24/7.

Advanced systems require ongoing support and changes. The same innovated product we beneift from comes with a price. But with the team we're assinged, we're working through it!

We're able to do more, track more, and be more of an efficient business than our competitors.